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4.6 out of 5

"Lovely hotel with friendly staff. This hotel had a nice ambience and I really enjoyed my stay. The only negative is that you are not able to walk in ... " More

By a verified traveller on Wed 24 Apr 2019

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Grand Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Grand Room, Jacuzzi

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

MAI Suite with Pool Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

MAI HOUSE Patong Hill's central location gets good marks from our customers. During your stay, you'll be within walking distance of Patong Beach. You'll find features such as free WiFi in public areas, free self-parking and a free beach shuttle. Built in 2016, this 5-star hotel has 79 rooms over 3 floors. Each room includes amenities such as free WiFi and an LED TV.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body wraps, deep-tissue massages or facials at Four elements spa
  • Services include free babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a fitness centre
  • Guests share positive feedback about the dining, from the breakfast and room service to the restaurant
  • Just a 3-minute drive from Bangla Road and a few minutes from Jungceylon Shopping Center
  • Free shopping centre and beach shuttle service

MAI HOUSE Patong Hill ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for MAI HOUSE Patong Hill

Everyone (1) Family (1)
5 out of 5
Lovely hotel with friendly staff. This hotel had a nice ambience and I really enjoyed my stay. The only negative is that you are not able to walk into patong as the hotel is on a main road. The hotel however does provide a free shuttle bus which suited my needs.

Posted by on 24 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by General Manager

I thank you for sparing time to provide your valuable feedback. I am pleased to note that the service along with the facilities provided by our team were able to create a pleasant memory for you. Your appreciation of the staff is encouraging and motivating. Looking forward to seeing you again soon at Mai House Patong Hill!

4 out of 5
Le personnel de la réception a été très compétent et professionnel. Les chambres ont été bien nettoyées. L'eau de la piscine était un peu froide. Le petit-déjeuner était varié.

Posted by , from Suisse on 2 Jan 2020

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Comment from Hotel Management

12 Jan 2020 by Guest Relation Manager

Greetings from MAI HOUSE! Thank you for rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to MAI HOUSE one day soon!

4 out of 5

Gutes Preis-Leistungsverhältnis

Pros: Preis-Leistung ist sehr gut, vor allem bei Buchung über Portale. Hoteleigenes bidding-System ist ein Witz.
Cons: Qualität der Speisen Abendessen sehr verbesserungsfähig, Mini-Portionen zu hohen Preisen.
Weg vom Zentrum, viele asiatische Gäste. Zimmer schön und gross, aber keine Aussicht. Frühstück ordentlich, Backwaren alles ausgepackte Industrieware, jeden Tag das Gleiche. Pool schön, aber klein. Personal sehr freundlich. Wird als kinderfreundlich vermarktet, bei unserem Aufenthalt im April jedoch nur vereinzelte, primär Reisegruppen und Pärchen. Mietwagen aus meiner Sicht unbedingt nötig, ausser man will nur an den schrecklichen Strand von Patong (Shuttle). Restaurant völlig überteuert und von mässiger Qualität.

Posted by , from Zürich on 25 Apr 2018

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5 out of 5

Best 5* hotel option in Patong

Pros: Pool , food , free mini bar
Cons: WI-FI was hard to get connection
It was really a pleasant stay with MAI HOUSE . From check-in until check-out we was served like kings . Rooms are great , nice pools , very attentive staff , big breakfast selection , free mini bar .... i can stop with all benefits . Only downside its our family room - and they dont have balcony . This is only downside in this super deluxe hotel . Also wi-fi had trouble since to many guests using it .

Posted by , from Slovenia on 11 Mar 2018

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5 out of 5

Luxus-Hotel mit Blick auf Patong...!!!

Das Mai House Hotel befindet sich etwas außerhalb von Patong an einer viel befahrenen Straße Richtung Kathu. Leider hat die Straße über mehrere hundert Meter keinen Randstreifen. So das man nur unter Lebensgefahr nach Patong laufen kann. Es gibt aber einen kostenlosen Shuttle-Bus ins Zentrum und zum Strand (unbedingt vorher anmelden, da die Sitzplätze limitiert sind). Ansonsten ist man auf ein Taxi angewiesen (mindestens 200 bis 300 THB). Das Hotel selbst ist wirklich sehr schön gestaltet und in bestem Zustand. Ein moderner Komplex, dekoriert mit traditionellen Elementen aus Thailand und China. Im Zentrum mehrere Pool-Anlagen. Allerdings kein Infinity-Pool. Das schönste Panorama gibt es von der Sky Bar. Ansonsten verfügen nur wenige Zimmer über einen guten Ausblick. Der Weg zum Zimmer kam uns mit den vielen Treppen und Gängen zudem vor wie ein Labyrinth. Unser Zimmer: Recht groß mit bequemem Bett, freistehender Badewanne und Sofa. Dazu hinter einer Glastür noch eine Dusche. Wobei man aber auf dem WC nur wenig Privatsphäre hatte. Denn dieses befand sich ebenfalls hinter einer Glastür. Optimal: Wohlriechende Pflegeprodukte aus Spendern. Kostenlose Mini-Bar mit Softdrinks, Wasser und Bier. Echte Wohlfühl-Atmosphäre bei der auf jedes Detail Wert gelegt wurde. Das Frühstück in Buffet-Form mit viel Auswahl. Allerdings eher auf den asiatischen Geschmack abgestimmt. Ein paar Dinge wie z.B. Joghurt habe ich vermisst. Selbst beim Tee wurde nur eine Sorte angeboten.

Posted by , from Hattingen on 14 Dec 2017

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Property Features

MAI HOUSE Patong Hill offers its guests a full-service spa, 2 outdoor swimming pools, a fitness centre, and a kids' pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. A terrace, a free kid's club, and tour or ticket assistance are also featured at the luxury MAI HOUSE Patong Hill. Free self parking is available. Smoking is allowed in designated areas at this 5-star Patong hotel.

  • 79 guestrooms or units
  • 3 levels
  • 7 buildings
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare (free)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phuket (HKT-Phuket Intl.) (36.1 km / 22.4 mi)
  • Property shuttles: Free beach shuttle and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

MAI HOUSE Patong Hill offers 79 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with cable channels. Bathrooms include a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Patong hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

MAI HOUSE Patong Hill has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Spa Services

Four elements spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1400.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) guidelines.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 550 for adults and THB 275 for children (approximately)
  • Rollaway bed fee: THB 1400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • MAI HOUSE Patong Hill Hotel
  • MAI HOUSE Patong Hill Phuket
  • MAI HOUSE Hill Hotel
  • MAI HOUSE Hill
  • MAI HOUSE Patong Hill Hotel
  • MAI HOUSE Patong Hill Patong
  • MAI HOUSE Patong Hill Hotel Patong

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.