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Family Suite, 2 Bedrooms (Robinson)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Suite, 1 King Bed (Fun, Junior)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Paradise)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, 1 King Bed (Fun)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Twin Room, 2 Single Beds (Fun)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Novotel Phuket Surin Beach Resort. During your stay, you're just a quick walk from Surin Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools. Built in 2008, this 4-star resort has 255 rooms over 4 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and fridges
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Asia Alive
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a 24-hour fitness centre, a playground and archery
  • Guests speak favourably about the area's walkability and the family-friendly amenities
  • Just a 4-minute walk from Surin Beach and 9 minutes on foot from Bang Tao Beach
  • Airport shuttle service available for a fee

Novotel Phuket Surin Beach Resort ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Novotel Phuket Surin Beach Resort

Everyone (3) Family (2)
4 out of 5
Preisleistung ist beim Essen nicht ok... Personal ist aber immer sehr freundlich... Zimmerreinigung immer um eine andere Zeit (ist aber eigentlich egal, da mann in den Ferien ist). Poolwasser nicht immer sehr sauber, aber sie geben sich Mühe... Ich würde aber immer wieder in dieses Hotel gehen, da de Strand sehr schön ist.

Posted by on 5 Jan 2020

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Comment from Hotel Management

8 Jan 2020 by Novotel Team

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

4 out of 5

Posted by on 16 Aug 2019

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Comment from Hotel Management

23 Aug 2019 by Novotel Team

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5
Hieno hotelli, paljon tekemistä lapsille. Upea henkilökunta.

Posted by on 6 Feb 2019

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Comment from Hotel Management

2 Apr 2019 by Executive Assistant Manager

Dear Valued Guest, Thank you for your warm reviews, we strive towards being known as the best family resort in Phuket as you mentioned. We hope that we will have the chance to welcoming you back in the future. All the team wishes you an excellent day, Executive Assistant Manager

3 out of 5

Kein wirklicher Pool

Pros: Gut war das Essen, die Preise nur leicht über lokalen Restaurants. Obwohl nicht am Strand sind es nur wenige Minuten zu Fuss zum Strand.
Cons: Ja, ein Beach Resort sollte über einen Swimmingpool und genügend Liegestühle verfügen.
Location: Das Hotel ist in Surin, es hat viele lokale Restaurants in unmittelbarer Nähe wie auch zwei kleine Supermärkte.
Das schönste an diesem Hotel ist die Lobby, die anderen Teile sind stark gealtert. Es gibt keinen Erwachsenenpool, dafür eine Rutsche für Kinder. Liegestühle sind rund 40 vorhanden, für ein Hotel mit weit über 200 Zimmer. Novotel hat hier ein nettes Hotel für Familien mit kleinen Kindern, für Ruhesuchende ist hier nichts, Gartenzimmamer blicken an die Betonwand, welche das Resort umgibt. Die Qualität des Frühstücksbuffet ist bestenfalls Novotel Durchschnitt. Essen ab Menuekarte hingegen war vielfältig und geschmacksvoll.

Posted by , from Flamatt on 26 Mar 2018

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Comment from Hotel Management

17 Apr 2018 by General Manager

Dear Julien, Thank you for sharing your feedback online. We always love to read how much you have enjoyed our food at the resort as well as our great resort location located close to the beach. On the other hand, I am sorry for the discomfort you may have experienced regarding the sun loungers, could I share with you that we have 30-min sunbed policy to make sure that all guest can use it. We also happy that you enjoyed our breakfast at the resort and I shall not miss sharing your praise for Breakfast buffet with Culinary team. Thank you once again. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in near future for true Novotel experience. Tropical regards, Fraser Ross General Manager

4 out of 5

Schönes Hotel in ruhigem Ferienort

Wir haben ein paar sehr schöne Tage in diesem Hotel verbracht. Das Personal ist sehr freundlich und hilfsbereit. Die Anlage bietet für jeden etwas, Familien, Paare sowie Einzelpersonen sind perfekt aufgehoben. Das Hotel ist nur einem kurzen Fussweg vom Strand getrennt und es befinden sich einige sehr gute und schöne Restaurants verschiedener Preisklassen in der Umgebung. Mit einem Roller oder Tuktuk kann auch die Umgebung und weitere schöne Strände erkundet werden.

Posted by , from Schweiz on 27 Feb 2018

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Comment from Hotel Management

15 Mar 2018 by General Manager

Dear Simona, Thank you for sharing your thoughts on the experience you have been having at our resort on your recent stays. We are delighted to read that you had an excellent stay and enjoyed an excellent service from our team and indeed, our location is ideal for relaxing time with an easy access to entertainment, beach, shops, and restaurants nearby. Thank you once again, we would be more than happy to welcome you back to your holiday home again very soon. Tropical regards, Fraser Ross General Manager

4 out of 5

Hyvä perhehotelli Surin Beachillä

Hyvä perhehotelli varsinkin jos on alakouluikäisiä lapsia, uima-altaat olivat hyvät. Hotelli hyvää tasoa, huoneen kunto oli samanlainen kuin esim Sokos-hotelleissa. Surin ranta oli hyvä ja siisti, varsinkin kun vertaa esim Patongin tai Katan rantaan. Miinuksena oli se, että ruokapaikkoja ja nähtävää itse hotelin läheisyydessä oli vähän. Hotelli oli vaihtanut juuri omistajaa ja hotellilla oli vakaa tarkoitus saada virallinen 4-tähden luokitus lähiaikoina.

Posted by , from Turku on 3 Mar 2017

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Comment from Hotel Management

14 Mar 2017 by Fraser

Dear Sisu, Thank you for your impressive review. I am pleased that we have made a positive impact during your stay. I will pass your feedback to our team – this will encourage us to offer the highest standard of service. We would love to see you back. Tropical regards, Fraser Fraser Ross General Manager

2 out of 5
Chambre 2117 au RDC très humide, odeur nauséabonde, porte vitrée coulissante menant à l'extérieur impossible à fermer à clé, ampoule HS dans salle de bains.

Posted by , from LD on 23 Dec 2016

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Comment from Hotel Management

16 Jan 2017 by Fraser Ross

Dear Denis, Thanks for sharing your comment. Please accept my apologies for inconvenience. We will fix these issues in room 2117 accordingly – Thanks for highlighting them. If you have plans to come back, we would be to welcome you again. Warm regards Fraser Fraser Ross General Manager

About the Novotel Phuket Surin Beach Resort

Location 106/27 Moo 3, Surin Beach, Choeng Thale, Phuket 83110

Renovations + Closures

This property is closed from 1 April 2020 to 30 June 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Phuket Surin Beach Resort offers its guests 2 outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a kids' pool. There are 4 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. Public spaces have free WiFi. Spa services, a library, and a free kid's club are also featured at the family-friendly Novotel Phuket Surin Beach Resort. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Choeng Thale resort is smoke free.

  • 255 guestrooms or units
  • 4 levels
  • 4 buildings
  • 4 dining venues
  • Built in 2008
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Phuket (HKT-Phuket Intl.) (22.9 km / 14.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Phuket Surin Beach Resort offers 255 forms of accommodation which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Asia Alive – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.

Joe Kool's – This poolside restaurant specialises in international cuisine and only serves lunch. Happy hour is offered. Open daily.

Champion Bar – This sports bar specialises in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.

TAI Sushi Bar – Overlooking the pool, this sushi bar specialises in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Ocean's Restaurant – This restaurant is located by the pool. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Archery on site
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include sports massages, Thai massages, facials and body scrubs.

  • Thai massage
  • Sports massage
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted.

  • One child stays free
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 469.62 for adults and THB 233 for children (approximately)
  • Airport shuttle fee: THB 1300 per vehicle (one-way)
  • Airport shuttle fee per child: THB 0 (one-way), (up to 16 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Phuket Surin Beach Resort Choeng Thale
  • Novotel Phuket Surin Beach Choeng Thale
  • Novotel Phuket Surin Beach
  • Novotel Phuket Surin Choeng T
  • Novotel Phuket Surin Beach
  • Novotel Phuket Surin Beach Resort Resort
  • Novotel Phuket Surin Beach Resort Choeng Thale
  • Novotel Phuket Surin Beach Resort Resort Choeng Thale

You should know

  • Novotel Phuket Surin Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.