8 Jan 2020 by Novotel Team
Dear guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team
23 Aug 2019 by Novotel Team
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
2 Apr 2019 by Executive Assistant Manager
Dear Valued Guest, Thank you for your warm reviews, we strive towards being known as the best family resort in Phuket as you mentioned. We hope that we will have the chance to welcoming you back in the future. All the team wishes you an excellent day, Executive Assistant Manager
17 Apr 2018 by General Manager
Dear Julien, Thank you for sharing your feedback online. We always love to read how much you have enjoyed our food at the resort as well as our great resort location located close to the beach. On the other hand, I am sorry for the discomfort you may have experienced regarding the sun loungers, could I share with you that we have 30-min sunbed policy to make sure that all guest can use it. We also happy that you enjoyed our breakfast at the resort and I shall not miss sharing your praise for Breakfast buffet with Culinary team. Thank you once again. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in near future for true Novotel experience. Tropical regards, Fraser Ross General Manager
15 Mar 2018 by General Manager
Dear Simona, Thank you for sharing your thoughts on the experience you have been having at our resort on your recent stays. We are delighted to read that you had an excellent stay and enjoyed an excellent service from our team and indeed, our location is ideal for relaxing time with an easy access to entertainment, beach, shops, and restaurants nearby. Thank you once again, we would be more than happy to welcome you back to your holiday home again very soon. Tropical regards, Fraser Ross General Manager
14 Mar 2017 by Fraser
Dear Sisu, Thank you for your impressive review. I am pleased that we have made a positive impact during your stay. I will pass your feedback to our team – this will encourage us to offer the highest standard of service. We would love to see you back. Tropical regards, Fraser Fraser Ross General Manager
16 Jan 2017 by Fraser Ross
Dear Denis, Thanks for sharing your comment. Please accept my apologies for inconvenience. We will fix these issues in room 2117 accordingly – Thanks for highlighting them. If you have plans to come back, we would be to welcome you again. Warm regards Fraser Fraser Ross General Manager
This property is closed from 1 April 2020 to 30 June 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.
Novotel Phuket Surin Beach Resort offers its guests 2 outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a kids' pool. There are 4 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. Public spaces have free WiFi. Spa services, a library, and a free kid's club are also featured at the family-friendly Novotel Phuket Surin Beach Resort. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Choeng Thale resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Novotel Phuket Surin Beach Resort offers 255 forms of accommodation which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Asia Alive – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.
Joe Kool's – This poolside restaurant specialises in international cuisine and only serves lunch. Happy hour is offered. Open daily.
Champion Bar – This sports bar specialises in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.
TAI Sushi Bar – Overlooking the pool, this sushi bar specialises in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Ocean's Restaurant – This restaurant is located by the pool. Open daily.
Late-night fare is available from 24-hour room service.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include sports massages, Thai massages, facials and body scrubs.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.