30 Apr 2019 by The Surin Phuket
Dear Valued, Thank you for your visit. We regret to read that you did not enjoy your stay as much as we aimed for and please accept my sincere apologies for any inconvenience this may have caused. I do however politely disagree with your statement that our associates are rude. Our team members are caring, friendly and always ready to assist our guests as an abundance of testimonials attest. Surely it would have been helpful to receive more detailed comments in order to understand why you felt this way. Kind regards, Manuel Mandaglio Resort Manager The Surin Phuket
Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at The Surin Phuket such as the outdoor pool, the kids' pool and the health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A beach bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Choeng Thale resort.
Available in some public areas: Free WiFi
Free valet parking
The Surin Phuket offers 103 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Lomtalay Restaurant – Overlooking the ocean, this restaurant only serves breakfast.
Sunset Cafe and Bar – Overlooking the ocean and pool, this restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Beach Restaurant – This beach restaurant specialises in Thai cuisine and only serves dinner.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach and a health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-12 years old for breakfast when sharing existing bedding.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.