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4.9 out of 5

"We booked this hotel after a lot of research. We were absolutely delighted with our choice. The hotel from start to finish exceeded our expectations. ... " More

By David S. on Tue 14 Jul 2015

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Palm Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max
£143* Per night/room 28 Jun - 29 Jun

Lagoon Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palm Prestige

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse Loft

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Penthouse Loft

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Palm Premium

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Twinpalms Phuket gets high marks from our customers. During your stay, you're just a quick walk from Surin Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 3 restaurants.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Thai cuisine while dining at Oriental Spoon Grill
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, body treatments or body scrubs at Sun Spa Esthederm
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a steam room
  • Guests speak favourably about the pool and the helpful staff
  • Just a 3-minute walk from Surin Beach and 10 minutes on foot from Bang Tao Beach
  • Airport shuttle service available for a fee

Twinpalms Phuket ratings based on 11 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Twinpalms Phuket

Everyone (5) Couples (5)
5 out of 5

Can't wait to return

We booked this hotel after a lot of research. We were absolutely delighted with our choice. The hotel from start to finish exceeded our expectations. The level of service you witness is second to none, from the greeting you get on arrival, the friendly and helpful staff and the extra touches sprinkled throughout which make your stay highly enjoyable. The rooms were elegant and spacious and were refreshed beautifully each day by housekeeping, they also replenished the ice bucket in our room twice daily. The food was excellent throughout from room service, to the breakfasts and the food by the pool in addition to the two beach clubs. Surin beach is gorgeous and there are other restaurants to choose from if you want a choice. The hotel give guests a free drink each evening in the beach bars which is a lovely way to see the sunset. You will not regret staying here.

Posted by on 14 Jul 2015

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4 out of 5

Relaxing resort time

Very friendly and accommodating staff, did the airport transfer service via twin palms and it was fantastic waiting for you as soon as you walk out of the airport Oriental spoon at the hotel serves great food and cocktails, recommend going to bimi beach club over catch and be sure to check out the Bongo rum bar!

Posted by on 15 Jun 2014

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5 out of 5
Super Service. Sehr von Herzen freundliches Personal. Roomcleaning 1A. Immer gratis Trinkwasser im Zimmer. Schöner Pool. Ruhig. Hervorragendes Frühstücksbuffet. Leider mussten ab und zu die Gäste daran erinnert werden dass in den Innenräumen vor allem Frühstücksbuffet die Hygienemaske getragen werden muss. Guter Fitnessraum. Alles in allem Tophotel😀😀

Posted by , from Rüschlikon on 11 Dec 2021

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5 out of 5
Wunderschöne poolanlage, schöne terrasse, zuvorkommendes freundliches personal

Posted by on 27 Feb 2020

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5 out of 5
Superbe hôtel, très belles piscines et chambres modernes. Le seul bémol est le petit déjeuner avec peu de variété et la qualité des plats au pool bar sinon le reste est parfait.

Posted by on 14 Jul 2019

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5 out of 5
un havre de paix juste avant la saison qui débute!

Posted by on 2 Dec 2018

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5 out of 5
Sensationeller service. Top Hotel. Perfekte Grösse, sehr überschaubar.

Posted by , from Biel/Bienne on 22 Oct 2018

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5 out of 5

Posted by on 13 Oct 2018

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5 out of 5

Sehr schönes Hotel, äusserst freundlicher Service

Wir haben den Aufenthalt sehr genossen, sehr komfortable, ansprechende hotelanlage und der Strand in Hotelnähe war wunderschön und sehr sauber.

Posted by , from Zürich, Schweiz on 18 Dec 2017

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5 out of 5

Wunderschöner Urlaub in erstklassigem Hotel

Pros: Wer Ferien buchen möchte wo er sich richtig entspannen kann ist hier genau richtig. Man hat hier seine Ruhe was nicht bei allen Hotels der Fall sein d
Location: Das Hotel befindet sich 2-3 Gehminuten vom Strand entfernt und es hat genügen Restaurants in der Umgebung.
Bei der Ankunft wurden wir herzlich begrüsst und erhielten einen Welcome-Drink. Sehr aufmerksame Empfangsleute die immer wieder fragten ob alles in Ordnung ist und ob sie helfen können. Top! Die Dame teilte uns mit das wir ein upgrade erhalten und in ein Zimmer mit direktem Zugang zum Pool wechseln können. Herrlich! Die Zimmer sind sauber, gross, haben einen Safe, Kühlschrank, Eiswürfel, täglich 2 Flaschen Wasser und Schokolade am Abend. Das Frühstück war sehr abwechslungsreich. Was mich etwas störte war, dass bei meinem letzten Bissen jeweils der Teller quasi weggerissen wurde. Sehr unangenehm. Das Zimmermädchen machte das sehr gut und war freundlich. Lästig empfand ich es, dass die Room-Keeper etwa 3-4x am Tag auftauchen. 1x Zimmer machen, 1x Eiswürfel bringen, 1x Tücher bringen und abends 1x Bett aufschlagen. Die Anlage ist sehr gepflegt und es hat ein Spa sowie ein Fitnessstudio. Zwischen 15.00 und 16.00 Uhr gibt es gratis frische Früchte wie Bananen, Passionsfrucht, Mango, Ananas, Papaya usw. für den kleinen Hunger. Rund um das Hotel hat es gute und günstige Restaurants und Einkaufsmöglichkeiten. Der Catch Club ist toll, sehr trendy und modern. Direkt am Strand gibt es Liegen und alles was konsumiert wird kann aufs Zimmer gebucht werden. So muss man kein Geld mitnehmen. Handys können sogar in einem Schliessfach deponiert und aufgeladen werden. Gratis! Alles in allem war es ein sehr entspannter und erholsamer Urlaub.

Posted by on 17 Nov 2017

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Property Features

Twinpalms Phuket offers its guests a full-service spa, an outdoor pool, and a steam room. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A beach bar. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this resort measures 2126 square feet (198 square metres) and includes conference rooms. A kids' pool, a fitness centre, and spa services are also featured at the luxury Twinpalms Phuket. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Choeng Thale resort.

  • 97 guestrooms or units
  • 2 levels
  • 11 buildings
  • 3 dining venues
  • 2126 sq ft of conference space
  • 198 sq. m of conference space
  • Built in 2004
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Twinpalms Phuket offers 97 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 40-inch LED televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Oriental Spoon Grill – This restaurant specialises in Thai cuisine and serves breakfast, brunch and dinner. Guests can enjoy drinks at the bar.

Pool Bar – This poolside restaurant specialises in Asian cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Palm Seaside Lounge & Bar – This seafood restaurant is located on the beach and specialises in seafood. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

HQ Beach Lounge – This bar specialises in international cuisine and is located on the beach. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness centre.

  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Sun Spa Esthederm. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 6 years old are not allowed in the spa.

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 6
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Twinpalms Phuket offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Twinpalms Phuket

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 765 per person (approximately)
  • Airport shuttle fee: THB 1500 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phuket Twinpalms
  • Twinpalms
  • Twinpalms Phuket Resort Choeng Thale
  • Twinpalms Phuket Hotel Thalang
  • Twinpalms Phuket Thalang
  • Twinpalms Phuket Hotel Choeng Thale
  • Twinpalms Phuket Choeng Thale

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.