28 Aug 2019 by José García. Assistant Manager
Dear guest: Thank you very much for taking part of your time to leave a review. Your feedback is essential for us, as our main mission is to take care of our guests and make them live a unique experience. We are delighted to hear that our facilities and our gastronomic offers have reached your expectations. We will forward the message to our whole team and it will be a pleasure to welcome you back here in Hipotels on your next visit to Palma de Mallorca. Kindest regards from sunny Mallorca, José García Assistant Manager
30 Apr 2019 by José García Subdirector
Gracias por su valoración. Esperamos que haya disfrutado de la estancia. Saludos, José García Subdirector
29 Aug 2018 by José García Assistant manager
Dear guest: Thank you very much for taking the time to leave some feedback about your experience at Hipotels Playa de Palma Palace. We are delighted to verify that our will to meet our guest's expectations becomes a reality through your experience. We thank you for your kind words. Your feedback Will be helpful for all other travelers who wish to learn more about everything we have to offer. Thank you again. We hope you choose Hipotels again for your next visit to Mallorca. We will be more than happy to give you a warm welcome. Kindest regards from sunny Mallorca, José García Assistant manager
5 Nov 2019 by José García. Subdirektor
Lieber Gast, zuerst einmal möchten wir uns für Ihr ausführliches Feedback und die Zeit, die Sie sich dafür genommen haben ganz herzlich bedanken. Wir bedauern es sehr, dass wir Ihren persönlichen Erwartungen und Ansprüchen nicht in vollem Umfang gerecht werden konnten. Wir sind erstaunt, dass Sie einen Teil unserer Mitarbeiter als unhöflich ansehen. Wenn Sie sich die Meinungen der meisten unserer Gäste ansehen, werden Sie feststellen, wieviel Lob unsere Mitarbeiter erhalten. Das Wasser in unserem Innenpool liegt zwischen 21 ° C und 30 ° C, wie es die Poolverordnung vorschreibt. Und wir versuchen, es auf der maximal zulässigen Temperatur zu halten. Auf der anderen Seite ist das Hotel nicht verantwortlich für einige Gäste, die sich nicht an die Hotelregeln halten (Kinder ohne Kontrolle im Spa und nackte Leute in der Sauna, es gibt Anzeichen, die davor warnen, dass dies verboten ist). Wenn wir sehen oder wissen, dass Gäste gegen die Regeln verstoßen, teilen wir ihnen mit, dass sie das Hotel verlassen sollen, wenn sie mit diesen Einstellungen weitermachen. Mit freundlichen Grüssen, José García Subdirektor
This property is closed from 13 September 2020 to 25 March 2021 (dates subject to change).
The following facilities or services will be unavailable from March 26 2021 to April 4 2021 (dates subject to change):
Hipotels Playa de Palma Palace offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. WiFi is free in public spaces. A rooftop terrace, tour or ticket assistance, and a garden are also featured at the luxury Hipotels Playa de Palma Palace. Free self parking is available. This 5-star Palma de Mallorca hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hipotels Playa de Palma Palace offers 224 forms of accommodation with minibars and a hairdryer. Rooms open to furnished balconies. Flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 8:30 AM to 10:30 AM.
Restaurante – This buffet restaurant serves breakfast and dinner.
Lobby Bar – On-site piano bar. Open daily.
Heaven Rooftop Bar – On-site rooftop bar. Open daily.
Snack Pool Bar – This rooftop bar only serves lunch. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The on-site spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.