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4.6 out of 5

"The staff was very helpful, the breakfast and dinner buffet was very good with a lot of choice of food. The sea was near the hotel and clean. Overall, ... " More

By a verified traveller on Wed 28 Aug 2019

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Hotel Description

Our customers tell us they can't get enough of Hipotels Playa de Palma Palace's great location. During your stay, you're just a quick walk from La Porciuncula Church. Features include free WiFi in public areas, plus 3 bars and a full-service spa. This 5-star hotel has 224 rooms. Free WiFi and furnished balconies are available in all rooms.

  • Air-conditioned rooms with furnished balconies, flat-screen TVs and minibars
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, facials or body treatments at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the clean guestrooms and the overall condition of the property
  • Just a 3-minute drive from El Arenal Beach and 14 minutes from Cala Mayor Beach

Junior Suite, Terrace

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Junior Suite, Terrace, Sea View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Double Room, Balcony, Pool View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Double Room, Balcony, Sea View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Double Room, Balcony

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Suite, Terrace, Sea View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Hipotels Playa de Palma Palace ratings based on 50 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hipotels Playa de Palma Palace

Everyone (34) Couples (8) Family (5)
4 out of 5
The staff was very helpful, the breakfast and dinner buffet was very good with a lot of choice of food. The sea was near the hotel and clean. Overall, we really enjoyed our stay at the Hiphotel Playa de Palma Palace.

Posted by on 28 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by José García. Assistant Manager

Dear guest: Thank you very much for taking part of your time to leave a review. Your feedback is essential for us, as our main mission is to take care of our guests and make them live a unique experience. We are delighted to hear that our facilities and our gastronomic offers have reached your expectations. We will forward the message to our whole team and it will be a pleasure to welcome you back here in Hipotels on your next visit to Palma de Mallorca. Kindest regards from sunny Mallorca, José García Assistant Manager

5 out of 5
A great hotel. Spacious rooms, fabulous breakfast and very friendly staff. The roof top bar is fantastic.

Posted by on 21 Jun 2019

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4 out of 5

Posted by on 11 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by José García Subdirector

Gracias por su valoración. Esperamos que haya disfrutado de la estancia. Saludos, José García Subdirector

5 out of 5
One of the nicest hotel I have stayed so far! Excellent breakfast, breathtaking roof-top bar etc...

Posted by , from Brussels on 28 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by José García Assistant manager

Dear guest: Thank you very much for taking the time to leave some feedback about your experience at Hipotels Playa de Palma Palace. We are delighted to verify that our will to meet our guest's expectations becomes a reality through your experience. We thank you for your kind words. Your feedback Will be helpful for all other travelers who wish to learn more about everything we have to offer. Thank you again. We hope you choose Hipotels again for your next visit to Mallorca. We will be more than happy to give you a warm welcome. Kindest regards from sunny Mallorca, José García Assistant manager

5 out of 5

Hotel next to the beach

Loved the breakfast variety and everything was just perfect all the staff where lovely

Posted by on 17 Aug 2017

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5 out of 5
J'ai apprécié la disponibilité du personnel, son amabilité, la propreté de l'hôtel et la qualité de la cuisine.

Posted by on 25 Feb 2020

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4 out of 5
Sehr schöne gepflegte Anlage, tolle Zimmer, hervorragendes Essen, schöner Spa-Bereich

Posted by on 22 Feb 2020

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5 out of 5

Posted by on 15 Feb 2020

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3 out of 5
Teilweise unhöfliches Personal. Der „Spa Bereich“ war kein richtiger Spa sondern eher ein eiskalter Innenpool. Sehr viele Kinder die rumschrien und reinsprangen im Spa. In der Sauna waren dauernd nackte Menschen.

Posted by on 27 Oct 2019

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Comment from Hotel Management

5 Nov 2019 by José García. Subdirektor

Lieber Gast, zuerst einmal möchten wir uns für Ihr ausführliches Feedback und die Zeit, die Sie sich dafür genommen haben ganz herzlich bedanken. Wir bedauern es sehr, dass wir Ihren persönlichen Erwartungen und Ansprüchen nicht in vollem Umfang gerecht werden konnten. Wir sind erstaunt, dass Sie einen Teil unserer Mitarbeiter als unhöflich ansehen. Wenn Sie sich die Meinungen der meisten unserer Gäste ansehen, werden Sie feststellen, wieviel Lob unsere Mitarbeiter erhalten. Das Wasser in unserem Innenpool liegt zwischen 21 ° C und 30 ° C, wie es die Poolverordnung vorschreibt. Und wir versuchen, es auf der maximal zulässigen Temperatur zu halten. Auf der anderen Seite ist das Hotel nicht verantwortlich für einige Gäste, die sich nicht an die Hotelregeln halten (Kinder ohne Kontrolle im Spa und nackte Leute in der Sauna, es gibt Anzeichen, die davor warnen, dass dies verboten ist). Wenn wir sehen oder wissen, dass Gäste gegen die Regeln verstoßen, teilen wir ihnen mit, dass sie das Hotel verlassen sollen, wenn sie mit diesen Einstellungen weitermachen. Mit freundlichen Grüssen, José García Subdirektor

5 out of 5

Posted by on 23 Oct 2019

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Comment from Hotel Management

2 Nov 2019 by José García. Subdirector

Agradecemos su valoración!

About the Hipotels Playa de Palma Palace

Location Avd. Fra Joan Llabrés S/N, Playa de Palma, 07600

Renovations + Closures

This property is closed from 15 March 2020 to 30 June 2020 (dates subject to change).

Property Features

Hipotels Playa de Palma Palace offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. WiFi is free in public spaces. A kids' pool, a rooftop terrace, and tour or ticket assistance are also featured at the luxury Hipotels Playa de Palma Palace. For a fee, parking is available. This 5-star Playa de Palma hotel is smoke free.

  • 224 guestrooms or units
  • 3 bars or lounges
  • Dining venue
  • Bar by the pool
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hipotels Playa de Palma Palace offers 224 forms of accommodation with minibars and a hairdryer. Rooms open to furnished balconies. Flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:30 AM to 10:30 AM.

Restaurante – This buffet restaurant serves breakfast and dinner.

Lobby Bar – On-site piano bar. Open daily.

Heaven Rooftop Bar – On-site rooftop bar. Open daily.

Snack Pool Bar – This rooftop bar only serves lunch. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Spa Services

The on-site spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hipotels Playa de Palma Palace

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve on-site parking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve on-site parking.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • No pets or service animals allowed
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Self-parking fee: EUR 8 per night
  • In-room safe fee: EUR 2.30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hipotels Playa Palma Palace Adults Hotel
  • Hipotels Palace Adults Hotel
  • Hipotels Playa Palma Palace Adults
  • Hipotels Palace Adults
  • Hipotels Playa de Palma Palace Adults Only
  • Hipotels Playa Palma Palace Hotel Playa de Palma
  • Hipotels Playa Palma Palace Hotel
  • Hipotels Playa Palma Palace Playa de Palma
  • Hipotels Playa Palma Palace
  • Hipotels Playa De Palma Palace & Spa Majorca
  • Hipotels Palma Palma
  • Hipotels Playa de Palma Palace Hotel
  • Hipotels Playa de Palma Palace Playa de Palma
  • Hipotels Playa de Palma Palace Hotel Playa de Palma

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.