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Hotel Description

Myseahouse Hotel Neptuno's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playa de Palma. Free WiFi in public areas, an indoor pool and a restaurant are available. This 4-star hotel has 114 rooms over 3 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, flat-screen TVs and minibars
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Guests speak favourably about the clean guestrooms and the helpful staff
  • Just a 2-minute walk from Playa de Palma and a 3-minute drive from El Arenal Beach
  • Airport and local-area shuttle service available for a fee

Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£70* Per night/room 29 Feb - 1 Mar

Junior Studio Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Double Room, Sea View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Family Room (2 adults and 2 children)

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Superior Double Room, Partial Sea View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Double Room, Partial Sea View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Myseahouse Hotel Neptuno ratings based on 27 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Myseahouse Hotel Neptuno

Everyone (11) Couples (7) Family (2) Friends (4)
4 out of 5
Das Hotel ist sehr zentral gelegen, direkt am Meer. Das Frühstücksbuffet ist abwechslungsreich, vielseitig und sehr fein. Das Nachtessen war nicht so unser Geschmack. Wir hätten besser nur Zimmer mit Frühstück gebucht und in einem der etlichen umliegenden Restaurants das Abendessen eingenommen. Das Zimmer war ruhig, sauber und schön.

Posted by on 20 Oct 2019

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Comment from Hotel Management

27 Nov 2019 by MySeaHouse Team

Sehr verehrter Gast, vielen Dank für Ihren freundlichen Kommentar und Ihre positive Bewertung. Es freut uns sehr, dass es Ihnen bei uns in zentraler Lage an der Playa de Palma gefallen hat und Sie mit der Ausstattung unseres Hotels zufrieden waren. Wir bedauern zu hören, dass unseren Abendessen Ihnen nicht geschmeckt haben. Wir werden versuchen zu verbessern. Wir hoffen, Sie wieder einmal bei uns begrüssen zu dürfen. Herzlichst, Ihr MySeaHouse Team

4 out of 5

Posted by on 25 Sep 2019

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Comment from Hotel Management

25 Sep 2019 by Myseahouse Team

Dear Guest, Thank you very much for taking the time to rate our establishent as well as for your positive rating. It was a pleasure to host you in Myseahouse Neptuno and we are very glad that you felt comfortable here during your stay with us. We hope we can see you again very soon. Kind regards,

5 out of 5
sehr zentral gelegen. tolles Frühstücksbuffet. Zimmer mit Meersicht ist sehr zu empfehlen. Trotz Partymeile keine grossen Geräusche wahrnehmbar - Doppelverglasung

Posted by on 26 Aug 2019

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4 out of 5
Gute Lage, schöner Pool, direkt am Strand, gutes Frühstück

Posted by on 26 Aug 2019

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5 out of 5

Posted by on 9 Aug 2019

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Comment from Hotel Management

29 Aug 2019 by Myseahouse Neptuno Team

Dear Guest, Thank you so much for your 5* rating. It is always great news to find out that our guests enjoyed their stay with us. Hoping to welcome you again soon, receive our best regards,

5 out of 5
Die Unterkunft war sehr sauber und gepflegt. Die ganze Anlage wurde ständig in Ordnung gehalten. WLAN war nur im Rezeptionsbereich sehr gut; im Esssaal, Zimmer und Poolbereich war der Empfang mässig (zum Teil Neuanmeldung notwendig), auf der Bsökonseite des Zimmers und auf dem Balkon kein Empfang.

Posted by , from Pfäffikon on 4 Aug 2019

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4 out of 5

Posted by on 16 Jul 2019

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Comment from Hotel Management

17 Jul 2019 by Myseahouse Neptuno Team

Dear Guest, Thank you very much for taking the tipe to rate MySeaHouse Neptuno. We are glad that you enjoyed your stay with us and hope we can welcome you again in the near future. Best regards,

5 out of 5

Posted by on 31 May 2019

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Comment from Hotel Management

31 May 2019 by MySeaHouse Team

Dear guest, Thank you so much for giving us a good rating. We would be happy to welcome you back soon in your MyseaHouse Hotel. Your MySeaHouse Team

5 out of 5
Sehr gute Lage, grosses Zimmer und Bad, gut isoliert gegen Lärm von aussen mit Doppelfenstern. Einzig war in meinem Zimmer das Öffnen und Schliessen der automatischen Eingangstür laut zu hören. Die Managerin hat aber sofort darauf reagiert und veranlasst, dass diese Tür offen blieb, solange es möglich war. Vielen Dank, dass Sie auch angeboten haben, das Zimmer zu wechseln, was ich aber ablehnte. Das Buffet war zwar abwechslungsreich, aber das auf der Grillfläche verschiedene Fleischsorten gemeinsam (Schwein, Lamm, Huhn) zubereitet wurden plus Eierspeisen und Gemüse darin gegrillt, aber danach auf separaten Seeviceplatten angeboten wurden, ist für Vegetarier und Veganer nicht passend. Es gibt ja auch Kulturen, die kein Rind oder Schwein essen. Ich hätte auch gern ein Spiegelei probiert, habe es als Vegetarier aber nicht nehmen wollen, weil der Speck für einen anderen Gast gleich neben mein bestelltes Spiegelei gelegt wurde. Auch das gegrillte Gemüse kam daher nicht in Frage, da es auf den Platten mit Fleisch als Nachbarn gegrillt wurde.

Posted by , from Schweiz on 27 Apr 2019

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Comment from Hotel Management

14 May 2019 by MySeaHouse Team

Sehr verehrte Gast, herzlichen Dank für Ihren freundlichen Kommentar und Ihre positive Bewertung. Ihren Hinweis bzgl. die Grillfläche nehmen wir gerne auf . Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen und freuen uns jetzt schon auf Ihren nächsten Besuch. Herzlichst, Ihr MySeaHouse Team

3 out of 5
Das Personal war freundlich bis super. Das Hotel müsste mal renoviert werden. Essen war nicht mehr so gut. Einrichtung müsste endlich mal erneuert werden.

Posted by on 8 Apr 2019

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Comment from Hotel Management

21 May 2019 by Myseahouse Neptuno Team

Sehr geehrte Gast, Vielen dank für die Zeit dass Sie genommen haben um Ihren eindruck über unseren Hotel uns zu erzalen. Es freut uns sehr dass Sie mit unserem Personal und Service zufriden waren. Es tut uns leid dass generell haben Sie nicht uns mehr sterne gegeben, weil das Hotel Renovierung wird auf jeden Fall Bald gemacht. Wir werden uns freuen auf ein wieder sehen. Mit freundlichen Grüssen,

Renovations + Closures

The property is closed between 01 November and 04 February.

Property Features

Myseahouse Hotel Neptuno offers its guests an indoor pool, a seasonal outdoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. A kids' pool, a terrace, and tour or ticket assistance are also featured at the eco-friendly Myseahouse Hotel Neptuno. A round-trip airport shuttle and an area shuttle are available for a fee. This 4-star Playa de Palma hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers for purchase
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Palma de Mallorca (PMI) (6.9 km / 4.3 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking:

Room Amenities

Myseahouse Hotel Neptuno offers 114 forms of air-conditioned accommodation with minibars and a hairdryer. Rooms open to balconies. Flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8 AM to 10:30 AM.

On-site venue – This buffet restaurant specialises in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).

Nearby Activities

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2 AM

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pets

  • Pets and service animals are not allowed at Myseahouse Hotel Neptuno

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No pets or service animals allowed
  • Debit cards
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12 per person (approximately)
  • In-room safe fee: EUR 2.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Neptuno Playa de Palma
  • Neptuno Hotel
  • Neptuno Playa de Palma
  • Myseahouse Hotel Neptuno Playa de Palma
  • Myseahouse Neptuno Playa de Palma
  • Myseahouse Neptuno
  • Myseahouse Hotel Neptuno Hotel
  • Myseahouse Hotel Neptuno Playa de Palma
  • Myseahouse Hotel Neptuno Hotel Playa de Palma

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.