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4.0 out of 5

"Beautifully situated in the exclusive Mayakoba development, this new hotel brings a modern, stylish aesthetic. The beach was good and the ocean very b ... " More

By a verified traveller on Sat 14 Jan 2017

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£436* Per night/room 11 Feb - 12 Feb

Room, 2 Double Beds, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (Beach Area)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Beach Area)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Andaz Mayakoba - a Concept by Hyatt. During your stay, you're just a quick walk from El Camaleon Mayakoba Golf Course. Features include free WiFi in public areas, free self-parking and a free beach shuttle. Built in 2016, this 5-star aparthotel has 214 apartments over 3 floors. This property offers pet-friendly amenities, such as food and water bowls. Each apartment offers free WiFi and a flat-screen TV.

  • Each apartment offers an iPod docking station, 24-hour room service and a flat-screen TV
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Cocina Milagro
  • Full breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Indulge with body treatments, hydrotherapy or massages at Naum
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • Guests have great things to say about the helpful staff and the beach
  • Steps from El Camaleon Mayakoba Golf Course and 11 minutes by car from Maroma Beach
  • Free beach shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Andaz Mayakoba - a Concept by Hyatt ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Andaz Mayakoba - a Concept by Hyatt

Everyone (1)
4 out of 5

Excellent new property with room for improvement

Beautifully situated in the exclusive Mayakoba development, this new hotel brings a modern, stylish aesthetic. The beach was good and the ocean very blue (when the sun shone!). We stayed both in a lagoon and an oceanfront king room. Both room types are outstanding with the oceanfront offering excellent sea views, and the lagoon also offering a nice view over water. Very comfortable beds and beautiful furnishings. Between the two we preferred the beach setting. This part of the hotel has a smaller scale, more private feel than the lagoon area which is more densely populated. The buggy service worked OK between the two. The architecture of the restaurants has a mid century modernist style and they look amazing. We ate at all of the restaurants and while all were good, Olla Taco and Olla Ceviche probably delivered the best food for us although both have a fairly limited menu. Casa Amate is located in a beautiful building, but the experience was a little below expectations. We appreciated the more formal dining experience, but we did not feel it was yet up to the standard of a restaurant where mains can cost $50 (+ tax + service). In general, as others have commented, the food options are good but not yet great, and on the expensive side. Overall though, a great hotel that I would recommend, but with some refinements around the edges still to be done. A visit to the Rosewood shows what will be possible.

Posted by , from New York on 14 Jan 2017

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About the Andaz Mayakoba - a Concept by Hyatt

Location Carretera Federal, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Andaz Mayakoba - a Concept by Hyatt are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. You'll be playing in the surf in no time with a free ride on the aparthotel's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Andaz Mayakoba - a Concept by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 beach bars and a bar/lounge. Public spaces have free WiFi. This luxury aparthotel also offers a free kid's club, a health club and a hot tub. Self parking is free. Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 214 guestrooms or units
  • 3 levels
  • 2 bars on the beach
  • 6200 sq. m of conference space
  • Built in 2016
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Andaz Mayakoba - a Concept by Hyatt offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Stocked minibar (select free items)
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Cocina Milagro – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Casa Amate – This fine-dining restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Tinta del Pulpo – This restaurant specialises in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Vegan Bar – This restaurant specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Sotavento – On-site seafood restaurant. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

A private beach, a health club and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ecotours on site
  • Beach yoga on site
  • Free bicycles on site
  • Miniature golf on site
  • Golfing on site
  • Boat tours nearby
  • Fitness classes on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

  • Number of treatment rooms 6
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: MXN 1538 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

  • Grey water recycling system
  • Humane animal treatment
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 650 per person (approximately)
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Concept Hyatt Resort
  • Andaz Mayakoba Concept Hyatt Playa del Carmen
  • Andaz Mayakoba Concept Hyatt
  • az Mayakoba Concept Hyatt l C
  • Andaz Mayakoba a Concept by Hyatt
  • Andaz Mayakoba - a Concept by Hyatt Aparthotel
  • Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Aparthotel Playa del Carmen

You should know

  • Reservations are needed for golf tee times. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Travelife
  • Rainforest Alliance Sustainable Tourism Certification
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.