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Pool View Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Ocean View Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Ocean Front Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Hotel Description

During your stay at Senses Riviera Maya By Artisan-all Inclusive-adults Only, you're just a quick walk from Maroma Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. Built in 2015, this luxury aparthotel has 38 apartments over 4 floors. Free WiFi and a private pool are available in each apartment.

  • Each apartment offers a private pool, free minibar items and a balcony
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine with ocean views at Cavamar, one of the property's 2 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach
  • Steps from Maroma Beach and 14 minutes by car from Tres Rios Ecopark
  • Airport, beach and local-area shuttle service available for a fee

Senses Riviera Maya By Artisan-all Inclusive-adults Only ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Senses Riviera Maya By Artisan-all Inclusive-adults Only

Couples (1)
2 out of 5
The staff was horrible and rude to us when we got to the hotel. We asked for a room service and it arrived 40’ late and cold. We ordered a taxi and a lunch box for the morning and neither of those were there when we left for our expedition. Some of the charges on our bill weren’t from our room! We Never felt welcome at that hotel. The restaurant was fine. The concierge was the worst person at that hotel, rude, arrogant and incompetent.

Posted by on 15 Feb 2022

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Property Features

Simply walk outside to feel the sun on your face at the white sand beach. For a convenient ride to the sand and surf, hop on the aparthotel's beach shuttle (surcharge). Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Senses Riviera Maya By Artisan-all Inclusive-adults Only such as the outdoor pool and A hot tub. Free breakfast is served. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury aparthotel also offers a rooftop terrace and a garden. Free self parking is available. Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 1 building
  • 38 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 2015
  • Breakfast available (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle, and beach shuttle
  • Parking: Free self parking

Room Amenities

Senses Riviera Maya By Artisan-all Inclusive-adults Only offers 38 air-conditioned accommodations with private pools and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with cable channels. Microwaves and espresso makers are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private pool
  • Private balcony
  • Stocked minibar (free)
  • In-room dining
  • LCD television
  • Cable channels
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free breakfast. Additionally, a cooked-to-order breakfast is available daily for a fee.

Cavamar – Overlooking the ocean and pool, this restaurant specialises in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

The Blend – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

CavaBar – On-site cocktail bar. Open selected days.

Room service is available.

Nearby Activities

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a private beach.

  • Golfing nearby

Spa Services

  • Manicures and pedicures
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Senses Riviera Maya By Artisan-all Inclusive-adults Only offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Senses Riviera Maya By Artisan-all Inclusive-adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 130 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Artisan Senses Hotels Collection Riviera Maya Hotel
  • Artisan Senses Hotels Collection Riviera Maya Playa del Carmen
  • Artisan Playa Paraíso Hotel Playa del Carmen
  • Artisan Playa Paraíso Hotel
  • Artisan Playa Paraíso Playa del Carmen
  • Artisan Senses Hotels Collection Riviera Maya
  • Artisan Playa Paraíso
  • Senses Riviera Maya By Artisan all Inclusive adults Only

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.