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"I stayed at this hotel years ago when it had not long opened and so was really excited about going back with my partner. Unfortunately it didn't match ... " More

By Youell on Fri 11 Jul 2014

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Hotel Description

The comfortable rooms at Blue Bay Grand Esmeralda All Inclusive get good marks from our customers. During your stay, you'll be within walking distance of Tres Rios Ecopark. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 6 restaurants. Built in 2006, this 4-star resort has 979 rooms over 4 floors. Each room includes amenities such as a free stocked minibar and a balcony/patio.

  • Air-conditioned rooms with free minibar items, balconies or patios and 24-hour room service
  • Free WiFi in some public areas
  • The 6 restaurants, poolside bar and 4 bars/lounges offer choices for drinking and dining
  • WiFi for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Indulge with body treatments, hydrotherapy or deep-tissue massages at BlueBay SPA
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes an outdoor tennis court, a fitness centre and a sauna
  • Guests speak favourably about the bar and the helpful staff
  • 7 minutes by car from Tres Rios Ecopark and 11 minutes from El Camaleon Mayakoba Golf Course

Deluxe Room, Garden View (Gold)

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Jetted Tub (Emerald)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Superior Room, Garden View

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Deluxe Room, Partial Ocean View

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Superior Room, Partial Sea View

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Blue Bay Grand Esmeralda All Inclusive ratings based on 5 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Blue Bay Grand Esmeralda All Inclusive

Everyone (4) Couples (1)
3 out of 5

Great facilities, staff not great

I stayed at this hotel years ago when it had not long opened and so was really excited about going back with my partner. Unfortunately it didn't match up to expectations this time round, it got off to a bad start when we arrived and was checked in by Emmanual who was extremely rude. The rooms were as I remembered, clean and to a good standard, and the pool areas were nice, although the pool itself could of done with a bit of a clean lots of bits and pieces floating in the water, the food options are great and the buffet restaurant has a good selection. The hotel has somewhat tired since the last time I went and I think this lets it down, I didn't expect it to be as pristine as it was when it first opened but I also didn't expect it to look as worn out as it did in places. Unfortunately the gym/spa and sports bar had burnt down the weekend before we arrived which affected our stay as well. Finally we unfortunately got checked out by Emmanual who was rude again, obviously took a disliking to us from the moment we arrived for whatever reason. I think majority of the staff could do with some customer service training, we had a bad experience with guest services as well when we reported our AC unit leaking all over the floor, it took 5 phonecalls to guest services, being hung up on twice and in the end an extremely angry visit to concierge to speak to the manager before it was resolved and the water cleaned up. I think this lets the hotel down somewhat. I have to say that Luiza around the pool area was amazing though and we did have some pleasant staff during our stay.

Posted by on 11 Jul 2014

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4 out of 5
a me mi è capitata la cameriera più pigra del hotel, no puliva il bagno , non cambiava le lenzuoli. Gli spettacoli dovevano essere uno ogni sera invece non fu cosi.. il resto fu tutto positivo, a parte i primi giorni che pioveva a tutte le ore se rimani in hotel spendi quello che hai già pagato (all inclusive). Pero se decidi di uscire prepara 23 $ per un taxi, corsa min. la fuori è tutto costoso. 5 giorni sarebbe ideale, io ne ho fatto 11 e mi stavo annoiando

Posted by on 10 Dec 2019

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Comment from Hotel Management

10 Dec 2019 by Gerente General

Grazie mille per la tua visita e i tuoi gentili commenti, A presto Cordiali saluti,

4 out of 5
Hôtel dans son ensemble bien, J'ai apprécié le personnel super aimable et gentil. La piscine est grande et super. Au niveau de la chambre, j'ai pris vue océan du coup j'avais une très belle vue et pas de bruit. En revanche le point noir c'est la chambre , la literie n'est pas du tous confortable, la salle de bain est vieillotte, l'eau est froide, elle met trop de temps à chauffer et le jet d'eau n'est pas assez puissant. Au niveau de la restauration, le buffet c'est souvent la même chose,c'est assez correct niveau gout. La plage avait bcp d'algues, mais ça c'est dû au temps. Les jardins de l’hôtel , les allées sont très grandes, et super bien entretenu..Ce qui m'a déplu, c'est le manque d’information, il faut vraiment aller chercher l'info par soit même ou lire l'affichage. Par ex, j'ai du me renseigner s'il avait des navettes pour aller dans le centre de playa , car les taxi sont plus cher, les horaires sont pas terrible, elle passe a des heures précises, et ne sont assez fréquente, on peut revenir en navette cas 18h00 max sinon c'est le taxi. Pour aller à cancun ou autre , il faut prendre taxi , pas de navette. Excursions dans l 'hôtel très cher, foncer dans le centre...

Posted by on 12 Mar 2019

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Comment from Hotel Management

1 May 2019 by General Manager

Merci infiniment pour votre visite et pour vos agréables commentaires, A très bientôt, Cordialement,

3 out of 5

Posted by on 31 Jan 2019

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3 out of 5
Die Anlage an und für sich ist schön und sehr gross. Beim Personal gibt es von sehr hilfsbereit bis total unprofessionell alles, insgesamt nur ok. Das Essen war für diesen Preis insgesam ziemlich enttäuschend.

Posted by on 31 Jan 2019

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Comment from Hotel Management

7 Feb 2019 by General Manager

Vielen Dank für Ihre positiven Erfahrungen und Ihr Feedback. Mit freundlichen Grüßen,

About the Blue Bay Grand Esmeralda All Inclusive

Location Carretera Federal Chetumal, Playa del Carmen, QROO 77710

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 1 April 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Snorkelling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Off-site tours

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Off-site tours not included
  • Aerobics classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorised water sports included
  • On-site live performances included
  • Snorkelling included

Property Features

Blue Bay Grand Esmeralda All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Blue Bay Grand Esmeralda All Inclusive, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a free kid's club, a kids' pool and an outdoor tennis court. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2006
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools -2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (46.8 km / 29.1 mi)

Room Amenities

Blue Bay Grand Esmeralda All Inclusive offers 979 forms of accommodation with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen resort provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Films for purchase
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Blue Bay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Rowing or canoeing on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Scuba diving nearby

Spa Services

BlueBay SPA has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a spa tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Blue Grand Esmeralda
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda
  • Grand Esmeralda Blue Bay
  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 1-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.