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Deluxe Room, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
£157* Per night/room 27 Jun - 28 Jun

Suite, 1 King Bed, Jetted Tub (Emerald)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, Partial Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, Pool Access, Garden View (Emerald)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at BlueBay Grand Esmeralda All Inclusive. During your stay, you'll be within walking distance of Quinta Avenida. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 6 restaurants, poolside bar and 4 bars/lounges offer choices for drinking and dining
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Indulge with body treatments, hot stone massages or hydrotherapy at BlueBay SPA
  • Services include a free kids' club, dry cleaning/laundry and a concierge
  • On-site recreation includes tennis courts, a gym and a sauna
  • Guests speak favourably about the comfortable guestrooms and the overall condition of the property
  • 12 minutes by foot from Quinta Avenida and a 5-minute drive from Grand Coral Golf Riviera Maya

BlueBay Grand Esmeralda All Inclusive ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for BlueBay Grand Esmeralda All Inclusive

Everyone (4)
4 out of 5
a me mi è capitata la cameriera più pigra del hotel, no puliva il bagno , non cambiava le lenzuoli. Gli spettacoli dovevano essere uno ogni sera invece non fu cosi.. il resto fu tutto positivo, a parte i primi giorni che pioveva a tutte le ore se rimani in hotel spendi quello che hai già pagato (all inclusive). Pero se decidi di uscire prepara 23 $ per un taxi, corsa min. la fuori è tutto costoso. 5 giorni sarebbe ideale, io ne ho fatto 11 e mi stavo annoiando

Posted by on 10 Dec 2019

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Comment from Hotel Management

10 Dec 2019 by Gerente General

Grazie mille per la tua visita e i tuoi gentili commenti, A presto Cordiali saluti,

4 out of 5
Hôtel dans son ensemble bien, J'ai apprécié le personnel super aimable et gentil. La piscine est grande et super. Au niveau de la chambre, j'ai pris vue océan du coup j'avais une très belle vue et pas de bruit. En revanche le point noir c'est la chambre , la literie n'est pas du tous confortable, la salle de bain est vieillotte, l'eau est froide, elle met trop de temps à chauffer et le jet d'eau n'est pas assez puissant. Au niveau de la restauration, le buffet c'est souvent la même chose,c'est assez correct niveau gout. La plage avait bcp d'algues, mais ça c'est dû au temps. Les jardins de l’hôtel , les allées sont très grandes, et super bien entretenu..Ce qui m'a déplu, c'est le manque d’information, il faut vraiment aller chercher l'info par soit même ou lire l'affichage. Par ex, j'ai du me renseigner s'il avait des navettes pour aller dans le centre de playa , car les taxi sont plus cher, les horaires sont pas terrible, elle passe a des heures précises, et ne sont assez fréquente, on peut revenir en navette cas 18h00 max sinon c'est le taxi. Pour aller à cancun ou autre , il faut prendre taxi , pas de navette. Excursions dans l 'hôtel très cher, foncer dans le centre...

Posted by on 12 Mar 2019

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Comment from Hotel Management

1 May 2019 by General Manager

Merci infiniment pour votre visite et pour vos agréables commentaires, A très bientôt, Cordialement,

3 out of 5

Posted by on 31 Jan 2019

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3 out of 5
Die Anlage an und für sich ist schön und sehr gross. Beim Personal gibt es von sehr hilfsbereit bis total unprofessionell alles, insgesamt nur ok. Das Essen war für diesen Preis insgesam ziemlich enttäuschend.

Posted by on 31 Jan 2019

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Comment from Hotel Management

7 Feb 2019 by General Manager

Vielen Dank für Ihre positiven Erfahrungen und Ihr Feedback. Mit freundlichen Grüßen,

About the BlueBay Grand Esmeralda All Inclusive

Location Carretera Federal Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Snorkelling excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Off-site tours

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Off-site tours not included
  • Aerobics classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorised water sports included
  • On-site live performances included
  • Snorkelling included

Property Features

BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At BlueBay Grand Esmeralda All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a free kid's club, a children's pool and a hot tub. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Films for purchase
  • Shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

BlueBay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Rowing or canoeing on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Scuba diving nearby

Spa Services

BlueBay SPA has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a spa tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Enhanced food service safety measures are in place. On-site antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • On-site COVID-19 testing (PCR) is available
  • On-site COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Reservations are required for on-site COVID-19 testing
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.43 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Bay Blue Grand Esmeralda
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda
  • Grand Esmeralda Blue Bay
  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property
  • Blue Bay Grand Esmeralda All Inclusive
  • BlueBay Grand Esmeralda All Inclusive Playa del Carmen
  • BlueBay Grand Esmeralda All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.