30 Sep 2018 by Jorge Ducoing
Dear Anonymous, Thank you for your five-star review. We really do appreciate our guests taking the time to leave us their reviews. Best regards, Jorge Ducoing General Manager Hotel Xcaret México
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 10 the outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 12 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A kids' pool, a 24-hour fitness centre, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and A theme park shuttle are free. Limited free parking is available on a first-come, first-served basis. This 5-star Playa del Carmen resort is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. This accommodation offers separate living rooms. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. This Playa del Carmen resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free full breakfast daily from 7:00 AM to noon.
CHIBALI – Overlooking the pool, this family restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available.
LA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
XIN GAO – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
LA TRAJINERA – This beachfront restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
24-hour room service is available.
10 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a 24-hour fitness centre and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Front desk staff will greet guests on arrival.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.