6 Nov 2019 by Customer Care Coordinator
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
17 Apr 2019 by Social Media & Customer Care Coordinator
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
18 Jan 2020 by Customer Care
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports are included.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Occidental at Xcaret Destination - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a fitness centre. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, A beach bar, and A swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business centre on site. There are 2 meeting rooms available. A kids' pool, a nightclub, and a terrace are also featured at the family-friendly Occidental at Xcaret Destination - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Available in some public areas: Free WiFi
Free self parking
Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
Le buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Sonora Steak House – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
Los Olivos – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
D Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.
5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings for COVID-19 on site. PCR and Antigen screening are available for a surcharge. Guests should contact guest services upon arrival to schedule departure health screenings. The front desk can redirect guests to the right place to book test on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts credit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; guests can access their rooms with a mobile device; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.