75.0% Based on 17591 reviews TripAdvisor traveller rating 4 out of 5

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Hotel Description

The comfortable rooms at Occidental at Xcaret Destination - All Inclusive get good marks from our customers. During your stay, you're just a quick walk from Xplor Theme Park. You'll find features such as free breakfast and free self-parking, plus 5 outdoor pools. Built in 2016, this 4-star resort has 765 rooms. LED TVs and coffee makers are available in all rooms.

  • Air-conditioned rooms with LED TVs, coffee/tea makers and desks
  • Free full breakfast served daily
  • Free self-parking
  • Enjoy international cuisine with garden views at Le buffet, one of the property's 11 restaurants and 10 bars/lounges
  • WiFi for a fee
  • Take a swim in the 5 outdoor pools
  • Indulge with deep-tissue massages at The spa
  • Services include free food shopping service, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre and mini golf
  • Guests speak favourably about the comfortable guestrooms and the proximity to shopping
  • Just a 5-minute drive from Xplor Theme Park and 6 minutes from Xcaret Eco Theme Park

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£160 per night

Deluxe Room Concierge 1AD

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room 1AD Unlimited XCARET Xperience

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room Unlimited XCARET Entrance and Xperience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Level Luxury Room Unlimited XCARET Xperience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room 1AD

Bed Count 1 King Bed Maximum Occupancy 1 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend out of 17591 reviews

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About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorised water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Off-site tours
  • Transport to off-site activities

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorised water sports included
  • On-site live performances included

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Occidental at Xcaret Destination - All Inclusive, you'll find 5 the outdoor swimming pools, a fitness centre, and a kid's pool. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, A beach bar, and A swim-up bar. Free breakfast is available daily. WiFi is available in public spaces for a fee. You'll find a business centre on site. A terrace, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly Occidental at Xcaret Destination - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.

  • 765 guestrooms or units
  • 11 dining venues
  • 10 bars or lounges
  • Built in 2016
  • Full breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools -5
  • Children's pool
  • Snack bar/deli
  • Miniature golf on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (63.5 km / 39.5 mi)
  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 32-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Playa del Carmen resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in December 2016.

  • Separate bedroom
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 11:30 AM.

Le buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Sonora Grill – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.

Los Olivos – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

D Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Nearby Activities

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages on beach

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • 24-hour check-in

Fees

This property charges a mandatory environmental fee of MXN 20 per accommodation per night. For more details, please contact the property using the number provided on the booking confirmation email.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Destination All Inclusive
  • Occidental Grand Xcaret
  • Occidental Grand

You should know

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.