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4.2 out of 5

"great staff beautiful grounds and swimming pools etc " More

By a verified traveller on Wed 06 Nov 2019

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Hotel Description

Our customers tell us they enjoy Occidental at Xcaret Destination - All Inclusive's good location. During your stay, you'll be within walking distance of Xplor Theme Park. Features include free breakfast and free self-parking, plus 5 outdoor pools. Built in 2016, this 4-star resort has 765 rooms. Each room includes amenities such as an LED TV and premium bedding.

  • Air-conditioned rooms with LED TVs, room service (during limited hours) and premium bedding
  • Free full breakfast served daily
  • Free uncovered self-parking
  • Enjoy international cuisine with garden views at Le buffet, one of the property's 11 restaurants and 10 bars/lounges
  • WiFi for a fee
  • Take a swim in the 5 outdoor pools
  • Treat yourself to deep-tissue massages at The Spa
  • Services include free food shopping service, a free kids' club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a fitness centre and volleyball
  • Guests speak favourably about the helpful staff and the quiet location
  • 6 minutes by car from Xplor Theme Park and 10 minutes from Xcaret Eco Theme Park

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£139* Per night/room 1 Jul - 2 Jul

Deluxe Room Concierge 1AD

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room 1AD Unlimited XCARET Xperience

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room Unlimited XCARET Entrance and Xperience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Level Luxury Room Unlimited XCARET Xperience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room 1AD

Bed Count 1 King Bed Maximum Occupancy 1 Max

Occidental at Xcaret Destination - All Inclusive ratings based on 10 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (6) Couples (1) Other (1)
4 out of 5
great staff beautiful grounds and swimming pools etc

Posted by on 6 Nov 2019

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Comment from Hotel Management

6 Nov 2019 by Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4 out of 5

Posted by on 17 Apr 2019

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Comment from Hotel Management

17 Apr 2019 by Social Media & Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4 out of 5
The resort has amazing wildlife over it's enormous siting.the beach cove is very shallow & safe however does smell, there are plenty of loungers available. On our first day we found the small beach behind the stunning Mayan ruin, the sea was crystal clear & calm, the white sand was stunning. The staff overall were always really helpful & friendly however some were a little pushy with tour sales etc. Our rep Dario went over & beyond. Every bit of advise he gave was exact & true, he never pushed any sales so top marks Dario! The deluxe room was large with a king size bed, they don't change bed linen unless you request & didnt clean/sweep the floor, the patio door didn't lock & was never repaired despite our request.However overall the resort was constantly cleaned & maintained daily. The buffet restaurant was ok but became very monotonous after ten days, generally there was always something that My wife & I would like to eat. The other restaurants offered a far better standard of food but weren't so friendly. The pools around the complex were great, we chose to keep away from the one with the pool bar as the Canadians got pretty rowdy after a few. Overall my new wife & I had a fantastic honeymoon & would recommend this hotel to others PROVIDING occidental cleared the seaweed from the beach areas!

Posted by , from Hampshire England on 12 Apr 2018

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Comment from Hotel Management

12 Apr 2018 by Social Media & Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again.

4 out of 5

Excellent resort

Beautiful resort, excellent customer and baby sitting service. However, their restaurant food did not match the standards of the resort.

Posted by , from London, England on 18 Jan 2018

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Comment from Hotel Management

20 Jan 2018 by Social Media & Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again.

5 out of 5

Amazing resort in jungle setting

Spent three nights here in early March, 2015. Lovely room overlooking the canal which winds its way into the Xcaret ecopark, which adjoins the hotel grounds. The first impression of the hotel and grounds are jaw dropping. Huge beautifully-clean freeform pools with a swim-up cocktail bar, so I'm afraid I did more sipping than swimming! No shortage of sun loungers and you were never far from a bar or food. There's a huge choice of restaurants and we were told on checking in that we didn't have to prebook, which was a complaint in some of the reviews I read before booking. We ate one evening in the fish restaurant overlooking the ocean. The food was very good without being brilliant. Buffet the second night, with so much to choose from that it was a real dilemma! Finished our stay with a meal at the steak house, where we had to wait 25 minutes for a table. Not exactly a hardship, as we just had another cocktail while we waited. We chose the hotel as we wanted to visit the Xcaret ecopark. Sailing there in a gondola from the heart of the hotel right into the park was wonderful, although the grumpy gondolier took the shine off it a bit with his heavy hints about tipping. Spent a lot of time simply wandering through the beautiful grounds which lead to an idyllic beach and sunbathing spots overlooking the turquoise Caribbean. There are worse ways to spend a few days!! The wildlife was fascinating. We even saw howler monkeys in the trees on the way to breakfast one morning. It was the only time I didn't have a camera with me, which I was gutted about. Wifi connection in the room was poor but on the day we left tests were being done so this might be resolved soon. If we were to return to Mexico, I would happily stay here again.

Posted by on 6 Apr 2015

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4 out of 5

Posted by on 18 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by Customer Care

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 out of 5

Ferien wie man sich es wünscht

Pros: Das Ambiente, die natürlich Umgebung, das freundliche und hilfsbereite Personal, das Essen und Trinken
Cons: Es wäre wünschenswert wenn man auch am Abend wieder im Beach Club das Super Buffet geniessen könnte. Leider nur noch Breakfast und Lunch.
Location: Das Hotel befindet sich einer natürlichen Dschungelumgebung. Besuch im X-Caret Park, Playa del Carmen, Tulum oder Akumal
Wir waren vor zwei Jahren schon einmal im Occidental und es hat uns schon damals einfach begeistert dort zu sein. Auch in diesem Jahr wurden unsere Erwartungen erfüllt.

Posted by on 26 Apr 2018

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Comment from Hotel Management

26 Apr 2018 by Social Media & Customer Care Coordinator

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We hope to have the pleasure to host you again.

5 out of 5
Top Anlage, alles hat gepasst.Personal sehr freundlich, essen spitze. Zimmers großzügig.

Posted by , from Odenthal on 25 Apr 2018

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Comment from Hotel Management

25 Apr 2018 by Social Media & Customer Care Coordinator

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We hope to have the pleasure to host you again.

3 out of 5

très beau complexe hôtelier dans un site magique

Pros: les restaurants à thème, la structure et équipements de l'hôtel. Le confort des chambres et le mini bar réapprovisionné. L'acceuil et le service.
Cons: Qualité du buffet. insistence des concierges à nous vendre leur condominium Clientelle de l'hôtel , mal famé
Location: mini jungle tropicale avec animaux, donc dépaysant. En taxi tout proche de Playa del Carmen et pas loin de Tullum
Très beau complexe hôtelier dans un magnifique parc où l'on fait des rencontres avec des animaux tels que singes, iguanes,... Belle chambrs spacieuse et confortable. Climatisation trop froide dans les chambres. Personnel très compétent et serviable, ce qui est plus pénible c'est l'insistance d'une partie du personnel à essayer de vous vendre leur condominium,surtout les concierges à l'entrée de chaque bâtiment. Bons restaurants à thèmes sauf desserts industirels très moyen. Buffets un peu répétitifs et pas de grande qualité. Quantité au buffet et surtout aus petits déjeuners. Un peu le bruit d'une piscine en travaux. Gros point négatif qui fait baissser la note globale c'est de laisser faire cette clientelle nord américaine et canadienne qui se comportent très mal, beuverie cris, hurlement dans les piscines tellement ils sont ivres, c'est abominable.

Posted by , from Ollioules on 11 Nov 2017

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Comment from Hotel Management

15 Nov 2017 by Social Media & Customer Care Coordinator

Nous nous réjouissons d’avance de votre prochaine visite et n’hésitez surtout pas à nous faire savoir si nous pouvons faire quoi que ce soit afin de rendre votre prochain séjour encore plus agréable.

4 out of 5

Bon séjour

Chambres spacieuses, nombreuses piscines agréables, repas excellents et variés, personnels à l'écoute et disponible. Hôtel mitoyen aux parx Xcaret et Xplor, et bien situé pour les sites historiques de Tulum et Coba. Francisco, concierge du bâtiment n°20 super sympa et compétent.

Posted by on 4 Aug 2012

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About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 18 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Off-site tours
  • Transport to off-site activities

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • All meals served buffet style
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Occidental at Xcaret Destination - All Inclusive offers its guests a full-service spa, 5 the outdoor swimming pools, outdoor tennis courts, and a fitness centre. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, A beach bar, and A swim-up bar. Free breakfast is served daily. WiFi is available in public spaces for a fee. You'll find a business centre on site. There are 2 meeting rooms available. A kids' pool, a nightclub, and a terrace are also featured at the eco-friendly Occidental at Xcaret Destination - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.

  • 765 guestrooms or units
  • 11 dining venues
  • 10 bars or lounges
  • Built in 2016
  • Full breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -5
  • Children's pool
  • Outdoor tennis courts -2
  • Children's club (free)
  • Snack bar/deli
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (63.5 km / 39.5 mi)
  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.

Le buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Sonora Grill – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.

Los Olivos – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

D Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

A complimentary food shopping service is offered and room service (during limited hours) is available.

Nearby Activities

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ecotours on site
  • Playground on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site

Spa Services

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Number of treatment rooms 1
  • Minimum age to access spa is 18
  • Sports massage
  • Massages on beach

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. This property uses a grey water recycling system. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property uses a grey water recycling system. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

  • Grey water recycling system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.