6 Nov 2019 by Customer Care Coordinator
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
17 Apr 2019 by Social Media & Customer Care Coordinator
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
12 Apr 2018 by Social Media & Customer Care Coordinator
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again.
20 Jan 2018 by Social Media & Customer Care Coordinator
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again.
18 Jan 2020 by Customer Care
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
26 Apr 2018 by Social Media & Customer Care Coordinator
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We hope to have the pleasure to host you again.
25 Apr 2018 by Social Media & Customer Care Coordinator
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We hope to have the pleasure to host you again.
15 Nov 2017 by Social Media & Customer Care Coordinator
Nous nous réjouissons d’avance de votre prochaine visite et n’hésitez surtout pas à nous faire savoir si nous pouvons faire quoi que ce soit afin de rendre votre prochain séjour encore plus agréable.
We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 18 March 2020 to 30 June 2020 (dates subject to change).
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports are included.
Land activities
Kids' club
Entertainment
Not included
Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Occidental at Xcaret Destination - All Inclusive offers its guests a full-service spa, 5 the outdoor swimming pools, outdoor tennis courts, and a fitness centre. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, A beach bar, and A swim-up bar. Free breakfast is served daily. WiFi is available in public spaces for a fee. You'll find a business centre on site. There are 2 meeting rooms available. A kids' pool, a nightclub, and a terrace are also featured at the eco-friendly Occidental at Xcaret Destination - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
Le buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Sonora Grill – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
Los Olivos – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
D Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.
5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. This property uses a grey water recycling system. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property uses a grey water recycling system. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
