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4.7 out of 5

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Hotel Description

Our customers tell us that they enjoy the helpful staff at Ocean Maya Royale All Inclusive Adults Only. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools. This 5-star resort has 320 rooms over 2 floors. All rooms offer free WiFi and furnished balconies.

  • Air-conditioned rooms with furnished balconies, LCD TVs and minibars
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 6 restaurants and 5 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Treat yourself to body scrubs, facials or manicures and pedicures at Despacio Spa Centre
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a fitness centre and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • 14 minutes by car from Maroma Beach and 10 minutes from Tres Rios Ecopark

Maya Deluxe Garden View Adults Only

Bed Count 2 Double Beds Maximum Occupancy 3 Max
£177* Per night/room 10 Mar - 11 Mar

Maya Deluxe Ocean View

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Privilege Honeymoon Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Honeymoon Maya Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Junior Suite Adults Only

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Ocean Maya Royale All Inclusive Adults Only ratings based on 3 verified reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ocean Maya Royale All Inclusive Adults Only

Everyone (1) Couples (2)
4 out of 5
Zustand des Buffetreastaurants war leider nicht so schön. Schöne weitläufige Anlage mit genug Liegen.

Posted by on 2 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Ocean Maya Royale

Wir bei Ocean Maya Royale legen absolute Priorität auf die absolute Zufriedenheit unserer Gäste. Daher schätzen wir sehr Ihre Meinung und möchten sie gleichzeitig dazu einladen Ihre persönlichen. Wir werden für einen nächsten Aufenthalt an unseren Schwächen arbeiten.

5 out of 5

Tres bon hôtel

Tres bon sejour,bonne nourriture,seul bémol les activites et show sont les memes d'une semaine a l'autre

Posted by , from st raphael on 25 Mar 2018

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Comment from Hotel Management

27 Mar 2018 by Ocean Maya Royale

Merci beaucoup pour votre commentaires ils sont tres important pour nous pour donne bon service, muchas gracias

5 out of 5

Superbe endroit..

Magique personnel super accueillant. Chambre très propre et spacieuse surtout celle avec vue sur l'océan. Nourriture varié très bien placé. RAS à sélectionner sans hésitation. I'll be back!!! -:)

Posted by on 7 Nov 2015

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About the Ocean Maya Royale All Inclusive Adults Only

Location Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and local beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment

  • On-site entertainment and activities
  • Theme parties

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorised water sports included
  • All land activities, recreational facilities and equipment included
  • Theme parties included

Property Features

Ocean Maya Royale All Inclusive Adults Only is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 the outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A swim-up bar. A computer station is on site and WiFi is free in public spaces. Event space at this resort measures 2012 square feet (187 square metres) and includes conference rooms. A fitness centre, a sauna, and a terrace are also featured at the luxury Ocean Maya Royale All Inclusive Adults Only. Self parking and valet parking are free. This 5-star Playa del Carmen resort is smoke free.

  • 320 guestrooms or units
  • 2 levels
  • 32 buildings
  • 6 dining venues
  • 5 bars or lounges
  • 2012 sq ft of conference space
  • 187 sq. m of conference space
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (46.7 km / 29 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Ocean Maya Royale All Inclusive Adults Only offers 320 forms of air-conditioned accommodation with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

La Hacienda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

El Charro – This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Yookoso – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Blue Moon – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Volleyball on site

Spa Services

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 4
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale All Inclusive Adults Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 650 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Ocean Maya Royale
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Royale All Inclusive Adults Only Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.