1 Apr 2019 by Ana Cisneros
Dear guest, Thank you for your rating us with such a great score, we hope that you had enjoyed our services and facilities. Best regards. Ana Cisneros General Manager's Assistant
19 Feb 2020 by Ana Cisneros
Lieber Gast, Vielen Dank, dass Sie sich für unser Hotel entschieden haben, um Ihren Urlaub zu verbringen. Es tut uns leid, gemäß Ihrer Bewertung zu sehen, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprach. Ana Cisneros General Manager Assistant
30 Apr 2019 by Ana Cisneros
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, um an unserer Umfrage teilzunehmen. Ihr Feedback ist wichtig, um unsere Servicestandards zu verbessern. Unser oberstes Ziel ist es, allen unseren Gästen einen bemerkenswerten Service und ein einzigartiges Urlaubserlebnis zu bieten, weshalb Ihr Feedback sehr geschätzt wird. Es tut uns leid zu lesen, dass Sie den Strand nicht genossen haben. Wir sind in der Saison von Sargassum, leider ist das etwas, was wir nicht kontrollieren können, aber wir arbeiten jeden Tag daran, den Strand für unsere Gäste so sauber wie möglich zu halten, und wir hoffen, dass diese Saison bald wieder vorbei ist wunderschöne Strände, die Playa del Carmen zu bieten hat. Vielen Dank, dass Sie uns die Möglichkeit gegeben haben, Sie zu beherbergen, und wir freuen uns schon jetzt, Sie in naher Zukunft wieder begrüßen zu dürfen, um Ihre Erwartungen zu übertreffen Ana Cisneros Assistent des Geschäftsführers
12 Nov 2018 by Marilú Inglés
Dear guest, thank you for your visit and we truly hope to have the opportunity of welcoming you back to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant
9 Nov 2017 by Marilú Inglés
Dear guest, Vielen Dank für Ihre Kommentare mit uns und vielen Dank für Ihren Besuch. Mit freundlichen Grüßen, Marilú Inglés General Manager's Assistant
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.
Panama Jack Resorts Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business centre on site. A fitness centre, a sauna, and gift shops/news stands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive. This 4-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Panama Jack Resorts Playa del Carmen All Inclusive offers 287 forms of air-conditioned accommodation with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
The property hosts a free manager's reception daily.
Panama Jack Resorts Playa del Carmen All Inclusive has 6 restaurants on site.
Room service (during limited hours) is available.
Recreational amenities at the property include a complimentary water park, an outdoor pool, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages and sports massages.
The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.