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Standard

Bed Count 2 Full Beds Maximum Occupancy 4 Max
£135* Per night/room 22 Jun - 23 Jun

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Description

The spacious rooms at Panama Jack Resorts Playa del Carmen All Inclusive get high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. You'll find features such as free WiFi in public areas and a free manager's reception, plus 6 restaurants. Built in 1999, this 4-star resort has 287 rooms over 3 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with LCD TVs, minibars and room service
  • Free WiFi
  • Drinking and dining options include 6 restaurants, a coffee shop, a beach bar and 4 bars/lounges
  • Splash around at the free water park or swim in the outdoor pool
  • Indulge with hot stone massages at Aura Spa
  • Amenities include a business centre, meeting rooms and a conference centre
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have great things to say about the size of the guestrooms and the helpful staff
  • Steps from Quinta Avenida and 3 minutes on foot from Mamitas Beach Club

Panama Jack Resorts Playa del Carmen All Inclusive ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive

Everyone (4) Couples (1)
5 out of 5

Posted by on 12 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Ana Cisneros

Dear guest, Thank you for your rating us with such a great score, we hope that you had enjoyed our services and facilities. Best regards. Ana Cisneros General Manager's Assistant

2 out of 5
Schönes Resort und Zimmer auch schön, jedoch Personal nicht zu gebrauchen.

Posted by on 15 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Ana Cisneros

Lieber Gast, Vielen Dank, dass Sie sich für unser Hotel entschieden haben, um Ihren Urlaub zu verbringen. Es tut uns leid, gemäß Ihrer Bewertung zu sehen, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprach. Ana Cisneros General Manager Assistant

4 out of 5
Freundliches Personal. Sehr sauber. Leider kein wirklicher Strand vorhanden....

Posted by on 7 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Ana Cisneros

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, um an unserer Umfrage teilzunehmen. Ihr Feedback ist wichtig, um unsere Servicestandards zu verbessern. Unser oberstes Ziel ist es, allen unseren Gästen einen bemerkenswerten Service und ein einzigartiges Urlaubserlebnis zu bieten, weshalb Ihr Feedback sehr geschätzt wird. Es tut uns leid zu lesen, dass Sie den Strand nicht genossen haben. Wir sind in der Saison von Sargassum, leider ist das etwas, was wir nicht kontrollieren können, aber wir arbeiten jeden Tag daran, den Strand für unsere Gäste so sauber wie möglich zu halten, und wir hoffen, dass diese Saison bald wieder vorbei ist wunderschöne Strände, die Playa del Carmen zu bieten hat. Vielen Dank, dass Sie uns die Möglichkeit gegeben haben, Sie zu beherbergen, und wir freuen uns schon jetzt, Sie in naher Zukunft wieder begrüßen zu dürfen, um Ihre Erwartungen zu übertreffen Ana Cisneros Assistent des Geschäftsführers

5 out of 5

Posted by on 11 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Marilú Inglés

Dear guest, thank you for your visit and we truly hope to have the opportunity of welcoming you back to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

4 out of 5
Die poolanlage ist sehr schön und der Service hervorragend. Es hat viele Gäste aus USA und Canada. Der Strand ist nicht sehr attraktiv.

Posted by on 4 Nov 2017

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Comment from Hotel Management

9 Nov 2017 by Marilú Inglés

Dear guest, Vielen Dank für Ihre Kommentare mit uns und vielen Dank für Ihren Besuch. Mit freundlichen Grüßen, Marilú Inglés General Manager's Assistant

About the Panama Jack Resorts Playa del Carmen All Inclusive

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkelling

Land activities
  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Transport to off-site activities

  • Kayaking included
  • Taxes included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorised water sports included
  • On-site live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkelling included

Property Features

Panama Jack Resorts Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business centre on site. A fitness centre, a sauna, and gift shops/news stands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive. This 4-star Playa del Carmen property is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Bar on the beach
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (56.1 km / 34.9 mi)

Room Amenities

Panama Jack Resorts Playa del Carmen All Inclusive offers 287 forms of air-conditioned accommodation with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Separate bath and shower
  • Housekeeping (daily)
  • Telephone
  • Air conditioning

Food & Drink

The property hosts a free manager's reception daily.

Panama Jack Resorts Playa del Carmen All Inclusive has 6 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the property include a complimentary water park, an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages and sports massages.

The spa is open daily.

  • Hot stone massage
  • Sports massage
  • Deep tissue massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Gran Porto
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran o Resort Spa Inclusive

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.