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4.4 out of 5

"Excellent facilities, very friendly staff. Overall great experience. Roof top jacuzzi was awesome. Beach was very rocky. Italian restaurant, much hype ... " More

By Debs on Sat 09 Jan 2016

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Hotel Description

Our customers tell us that they enjoy the family-friendly amenities at Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and a free manager's reception, plus 6 restaurants. Built in 1999, this 4-star resort has 287 rooms over 3 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with LCD TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Drinking and dining options include 6 restaurants, a coffee shop, a beach bar and 4 bars/lounges
  • Splash around at the free water park or swim in the outdoor pool
  • Treat yourself to deep-tissue massages at Aura Spa
  • Amenities include a business centre, meeting rooms and a conference centre
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Steps from Quinta Avenida and 3 minutes on foot from Mamitas Beach Club

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£140* Per night/room 10 Dec - 11 Dec

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Oceanfront (Junior)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto ratings based on 10 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

Everyone (5) Couples (3) Family (2)
5 out of 5

Posted by on 12 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Ana Cisneros

Dear guest, Thank you for your rating us with such a great score, we hope that you had enjoyed our services and facilities. Best regards. Ana Cisneros General Manager's Assistant

5 out of 5

Great value for money

Excellent facilities, very friendly staff. Overall great experience. Roof top jacuzzi was awesome. Beach was very rocky. Italian restaurant, much hyped, very disappointing.

Posted by on 9 Jan 2016

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4 out of 5
Freundliches Personal. Sehr sauber. Leider kein wirklicher Strand vorhanden....

Posted by on 7 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Ana Cisneros

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, um an unserer Umfrage teilzunehmen. Ihr Feedback ist wichtig, um unsere Servicestandards zu verbessern. Unser oberstes Ziel ist es, allen unseren Gästen einen bemerkenswerten Service und ein einzigartiges Urlaubserlebnis zu bieten, weshalb Ihr Feedback sehr geschätzt wird. Es tut uns leid zu lesen, dass Sie den Strand nicht genossen haben. Wir sind in der Saison von Sargassum, leider ist das etwas, was wir nicht kontrollieren können, aber wir arbeiten jeden Tag daran, den Strand für unsere Gäste so sauber wie möglich zu halten, und wir hoffen, dass diese Saison bald wieder vorbei ist wunderschöne Strände, die Playa del Carmen zu bieten hat. Vielen Dank, dass Sie uns die Möglichkeit gegeben haben, Sie zu beherbergen, und wir freuen uns schon jetzt, Sie in naher Zukunft wieder begrüßen zu dürfen, um Ihre Erwartungen zu übertreffen Ana Cisneros Assistent des Geschäftsführers

5 out of 5

Posted by on 11 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Marilú Inglés

Dear guest, thank you for your visit and we truly hope to have the opportunity of welcoming you back to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

4 out of 5
Die poolanlage ist sehr schön und der Service hervorragend. Es hat viele Gäste aus USA und Canada. Der Strand ist nicht sehr attraktiv.

Posted by on 4 Nov 2017

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Comment from Hotel Management

9 Nov 2017 by Marilú Inglés

Dear guest, Vielen Dank für Ihre Kommentare mit uns und vielen Dank für Ihren Besuch. Mit freundlichen Grüßen, Marilú Inglés General Manager's Assistant

4 out of 5

Alles tiptop

Pros: Lage und All inklusive Angebot, Pool, sehr freundliches Personal, Drinks! Angebot für Touren -> haben wir zwar nicht genutzt konnte aber natürlich alles im Hotel gebucht werden.
Cons: Gebucht war inkl. Parkplatz, nun gut... hatte es, waren öffentliche Parkplätze mussten selber gesucht werden, 1. Nacht in Seitenstrasse parkiert...
Location: Ist mitten im Zentrum am Beach, wobei der Strand nicht der beste ist, steinig und nicht allzu schön.

Posted by , from Thun on 30 Oct 2016

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Comment from Hotel Management

2 Nov 2016 by Marilú Inglés

Dear Junges Paar, ich danke Ihnen sehr für Ihre Kommentare und vielen Dank für Ihren Besuch. Mit freundlichen Grüßen, Marilú Inglés General Manager's Assistant.

4 out of 5

Gutes preis-leistungsverhältnis

Lage top weil direkt am strand, alle angestellten sehr nett und zuvorkommend (ausser an der reception nicht ganz so wie die anderen), vor allem das animations- & kinderbetreuungsteam. Zimmer sehr gross uns super aussicht. Essen und getränke klassischer AI standard, somit ok aber nicht super (ausser der grill am pool!). Strand eignet sich wegen algen weniger zum baden, aber zum relaxen & spazieren um die ecke hats sonst einen guten badestrand

Posted by on 25 Mar 2016

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4 out of 5

Great honeymoon

We spent 11 nights at the Gran Porto Real on our honeymoon. Everything was great and we really enjoyed oyr time there! Food was excellent and service was usually very good! Abraham and Sandra were great on the front desk and Thelma kept our room super tidy all the time! Pool boy Rodrigo gave us nice bike tour on the Playacar area. The only downside of Gran Porto Real was the beach, it is quickly eroding away and we believe that we were the only guests who at least tried to swim in the ocean.

Posted by on 14 Nov 2015

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5 out of 5

Genialer Urlaub

Sehr gutes Hotel, alle Angestellte sind sehr freundlich und ist an einer sehr guten Lage.

Posted by on 27 May 2015

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4 out of 5

Magnifique séjour

Très bon hôtel tout compris, jouissant d'une excellente situation calme tout en étant à quelques pas de la fameuse Quinta Avenida et des animations nocturnes. Les chambres Junior Suites sont spacieuses et offrent une magnifique vue sur la mer, voire un accès direct à la plage avec un petit balcon privatif. Selon le type de logement choisi, on peut accéder aux prestations de l'hôtel Royal Playa del Carmen voisin qui fait partie du même Resort. Les divers restaurants, y compris ceux de l'hôtel Royal, proposent une excellente cuisine. Le personnel est accueillant et très souriant et le service est excellent partout, que ce soit dans les restaurants, à la réception, à la plage ou au bord de la piscine. Il y a assez de chaises longues et la piscine est très propre. Seul bémol: la mer devant l'hôtel n'invite pas trop à la baignade, notamment en raison du fond rocailleux. En revanche, à quelques minutes à pied, en particulier devant l'hôtel Royal, la mer est belle et sans rochers. Attention: à notre arrivée, on nous a proposé de surclasser nos chambres pour deux nuits car les trois suites junior réservées n'étaient pas disponibles (?). Il faut savoir que ce surclassement a son prix (par ailleurs assez attractif si l'on entend bénéficier de tous les avantages supplémentaires), même lorsque le changement est indépendant de notre volonté, et il semble que l'hôtel utilise volontiers cette pratique pour louer des chambres plus chères.

Posted by on 16 May 2015

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About the Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkelling

Land activities
  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transport to off-site activities

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Scuba lessons included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorised water sports included
  • On-site live performances included
  • All land activities, recreational facilities and equipment included
  • Theme parties included
  • Snorkelling included

Property Features

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business centre on site. A fitness centre, a sauna, and gift shops/news stands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto. This 4-star Playa del Carmen resort is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Bar on the beach
  • Manager's reception (free)
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool1
  • Free WiFi
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (56.1 km / 34.9 mi)
  • Parking:

Room Amenities

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto offers 287 forms of air-conditioned accommodation with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower. This Playa del Carmen resort provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Telephone
  • Air conditioning

Food & Drink

The resort hosts a free manager's reception daily.

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto has 6 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include a complimentary water park, an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages and sports massages.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards not accepted
  • 24-hour check-in

Hotel Names

  • Gran Porto
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran o Resort Spa Inclusive

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.