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Hotel Description

Our customers tell us that they enjoy the pool at Paradisus Playa del Carmen All Inclusive. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. Built in 2011, this 4.5-star resort has 881 rooms over 3 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and LCD TVs
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 14 restaurants, a coffee shop, a beach bar and 4 swim-up bars
  • Take a swim in the 5 outdoor pools or soak in the spa tub
  • Indulge with aromatherapy, body wraps or massages at YHI Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the family-friendly amenities and the pool
  • Steps from Quinta Avenida and 14 minutes on foot from Punta Esmeralda Beach

The Reserve Paradisus Junior Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Paradisus Junior Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

One Bedroom Suite

Bed Count 2 Double Beds Maximum Occupancy 5 Max

The Reserve One Bedroom Suite

Bed Count 2 Double Beds Maximum Occupancy 5 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Reserve One Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

About the Paradisus Playa del Carmen All Inclusive

Location 5th Av., Playa del Carmen, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • 24-hour room service

Activities and facilities/equipment
Lessons/classes/games

  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Not included

  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar
  • Surcharge for room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • On-site entertainment and activities included
  • Buffet and à la carte dining
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Water fitness classes/lessons included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • On-site live performances included
  • Room service not included
  • Minibar not included

Property Features

Paradisus Playa del Carmen All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Paradisus Playa del Carmen All Inclusive offers its guests a full-service spa, 5 the outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business centre. Event space at this resort measures 25000 square feet (2323 square metres) and includes conference centres. A kids' pool, a sauna, and spa services are also featured at the luxury Paradisus Playa del Carmen All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.

  • 881 guestrooms or units
  • 3 levels
  • 8 buildings
  • 14 dining venues
  • 4 swim-up bars
  • 16 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools -5
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Arcade/game room
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (55 km / 34.1 mi)
  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen All Inclusive offers 881 forms of accommodation which are accessible via exterior corridors and feature iPod docking stations and DVD players. Beds feature Egyptian cotton sheets, down comforters and premium bedding. 40-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include minibars and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • DVD player
  • Egyptian cotton linens
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control

Food & Drink

Guests are served a free buffet breakfast daily.

Paradisus Playa del Carmen All Inclusive has 14 restaurants on site.

24-hour room service is available.

Nearby Activities

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkelling on site
  • Ecotours nearby
  • Fitness classes on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

YHI Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 14
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradisus Esmeralda
  • Paradisus Esmeralda All Inclusive
  • Paradisus Playa del Carmen La Esmeralda
  • Paradisus Playa del Carmen La Esmeralda All Inclusive
  • Paradisus Playa Carmen Esmeralda All Inclusive
  • Paradisus Playa Carmen Esmeralda
  • Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
  • Paradisus Playa del Carmen
  • Paradisus Playa del Carmen La Esmeralda All Inclusive
  • Paradisus Playa del Carmen All Inclusive Playa del Carmen
  • Paradisus Playa del Carmen All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.