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Junior Suite, Pool Access ((Swimout) Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (deluxe)

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Deluxe Room, Swimout (Platinum)

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Deluxe Room (Platinum)

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Suite, Round Bed (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Round Bed, Swimout (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Platinum Yucatan Princess Adults Only - All inclusive's great location gets high marks from our customers. During your stay, you'll be close to Quinta Avenida. Free breakfast, free WiFi in public areas and free self-parking are available. This 4.5-star resort has 470 rooms. All rooms offer free WiFi and free stocked minibars.

  • Air-conditioned rooms with free minibar items, furnished balconies and separate living rooms
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the spa tub
  • Treat yourself to deep-tissue massages, hydrotherapy or reflexology at Princess Spa Platinum
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes 6 outdoor tennis courts, a fitness centre and a steam room
  • Guests speak favourably about the helpful staff and the pool
  • 6 minutes by car from El Camaleon Mayakoba Golf Course and 9 minutes from Grand Coral Golf Riviera Maya

Platinum Yucatan Princess Adults Only - All inclusive ratings based on 2 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Platinum Yucatan Princess Adults Only - All inclusive

Everyone (2)
4 out of 5

Tolles Resort, nur Erwachsene, all-in

+ tolle Anlage und Natur + viel Programm & Aktivitäten + überwiegend freundlicher Service + gutes Angebot an Essen - all inklusive heisst auch ‚volle‘ Leute - Strand ist voller Korallen - teilweise etwas laut Preis-Leistung passt

Posted by , from Frankfurt on 7 Dec 2017

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3 out of 5

no recommandation

Pros: staff and the excelent massages
Cons: beach, food,
the price performance ratio of this hotel is bad. we expected much more for this price. Especially to complain about is the beach of this complex. The water was unclean and the water was very dirty. We expected clear and turquoise water but this was not the case at all. After a two week stay we definitely had enough of the food specially of the buffet. We could not eate there anymore. We do not recommend the hotel to singles, as it has a lot of couples. There was not such a big entertainment and after two weeks we felt bored at the hotel. Top were the massges and the service personal. All in all I would not recommend the hotel. it was dissapointing

Posted by on 12 Sep 2017

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About the Platinum Yucatan Princess Adults Only - All inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 17 April 2020 to 14 October 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Football
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transport to off-site activities

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorised water sports included
  • All land activities, recreational facilities and equipment included

Property Features

Platinum Yucatan Princess Adults Only - All inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Platinum Yucatan Princess Adults Only - All inclusive offers its guests a full-service spa, 13 the outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. You'll find a business centre on site. Event space at this resort measures 6426 square feet (597 square metres) and includes conference rooms. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (50.2 km / 31.2 mi)
  • Parking: Free self parking

Room Amenities

Platinum Yucatan Princess Adults Only - All inclusive offers 470 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to furnished balconies. This accommodation offers separate living rooms. 42-inch Plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private balcony (furnished)
  • Living room
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Bruschetta – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Rodeo Grill – This theme restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Aroma – This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.

Tao – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

13 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf driving range on site
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby

Spa Services

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Platinum Yucatan Princess Adu
  • Platinum Yucatan Princess All Suites Playa del Carmen
  • Platinum Yucatan Princess All Suites Resort
  • Platinum Yucatan Princess All Suites Resort Playa del Carmen
  • Platinum Yucatan Princess Adults All inclusive Playa del Carmen
  • Platinum Yucatan Princess Adults Playa del Carmen
  • Platinum Yucatan Princess Adults
  • Platinum Yucatan Princess Adults Only All inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.