All-inclusive Details
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.
Land activities
- Fitness facilities
- Football
- Tennis
- Tennis lessons
- Volleyball
Lessons/classes/games
Entertainment
- On-site entertainment and activities
- Access to on-site nightclubs
Not included
- Motorised water sports
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Transport to off-site activities
- Access to on-site nightclubs included
- 24-hour room service
- Buffet-style meals included
- A la carte dining included
- Fitness facilities included
- Tennis included
- Volleyball included
- Football (football) included
- Scuba diving excursions not included
- Scuba diving certification not included
- Motorised water sports not included
- All available drinks included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transport to offsite activities not included
- Scuba diving lessons not included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- Onsite entertainment and activities included
- Service charge included
- Additional service charge accepted
- All meals included
- Minibar (all drinks included)
- Tennis lessons included
- Meals and drinks at companion properties included
- All non-motorized water sports included
- All land sports and fitness activities and facilities are included
Property Features
Platinum Yucatan Princess Adults Only - All inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Platinum Yucatan Princess Adults Only - All inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. You'll find a business centre on site. Event space at this hotel measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All inclusive. Self parking is free. Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.
- 470 guestrooms or units
- 5 buildings
- 6 dining venues
- 2 bars by the pool
- 8 bars or lounges
- 6426 sq ft of conference space
- 597 sq. m of conference space
- Buffet breakfast (free)
- Nightclub
- Deli
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Business facilities
- Conference space
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Staff members are multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Wedding services available
- Pool or billiards table
- Corner/local shop
- Terrace
- Garden
- Gift shop
- Beauty salon
- ATM
- On-site shopping
- Bellhop
- Lift
- Smoking in designated areas
- Bar on the beach
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Transport
-
Parking: Free self parking
Room Amenities
Platinum Yucatan Princess Adults Only - All inclusive offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
- Private balcony or patio (furnished)
- Stocked minibar (free)
- In-room dining (24 hours)
- Plasma television
- Satellite channels
- Coffee maker
- Separate bath and shower
- Housekeeping (daily)
- Hairdryer
- Safe
- Dressing gowns
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout curtains
- Air conditioning
- Ensuite bathroom
- Wardrobe or cupboard
Food & Drink
Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bruschetta – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Rodeo Grill – This theme restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma – This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.
Asiatico – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.
Nearby Activities
13 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Golf driving range on site
- Snorkelling nearby
- Fitness classes on site
- Basketball on site
- Volleyball on site
- Beach volleyball on site
- Archery on site
- Scuba diving nearby
Spa Services
Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
- Number of treatment rooms 8
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Sauna in spa
- Steam room in spa
- Reflexology
- Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair accessible parking
- Wheelchair accessible path of travel
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
- Cots (infant beds) are not available.
Pet Policy
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in is available.
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Commonly-touched surfaces are cleaned with disinfectant
- Caters to adults only
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Security system
- Protective clothing is available to guests
- Masks are available to guests
- Debit cards not accepted
- Gloves are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is available
- No cots (infant beds) available
- Property confirms they are implementing enhanced cleaning measures
- Smoke detector
- Minimum guest age is 18
- Gap period enforced between guest stays - 24 hours
Hotel Names
- Platinum Yucatan Princess Adu
- Platinum Yucatan Princess All Suites Playa del Carmen
- Platinum Yucatan Princess All Suites Resort
- Platinum Yucatan Princess All Suites Resort Playa del Carmen
- Platinum Yucatan Princess Adults All inclusive Playa del Carmen
- Platinum Yucatan Princess Adults Playa del Carmen
- Platinum Yucatan Princess Adults
- Platinum Yucatan Princess Adults Only All inclusive
- Paltinum Yucatan Princess Adults Only All Inclusive
- Platinum Yucatan Princess Adults Only - All inclusive Hotel
You should know
- For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
- For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
- This is an adults-only property and guests under 18 years old aren't allowed.
Awards & Affiliations
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
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