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Hotel Description

The shopping around Riu Lupita All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Quinta Avenida. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This 3.5-star resort has 300 rooms over 3 floors. All rooms offer balconies and flat-screen TVs.

  • Air-conditioned rooms with balconies, flat-screen TVs and minibars
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free uncovered self-parking
  • For dining with pool views, stop by Adelita, one of the property's 4 restaurants
  • Take a swim in the 3 outdoor pools
  • Treat yourself to body scrubs, body treatments or manicures and pedicures at Renova Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a fitness centre and aerobics classes
  • Guests speak favourably about the helpful staff and the proximity to shopping
  • 9 minutes by car from Grand Coral Golf Riviera Maya and 12 minutes from Playacar Golf Club
  • Free beach shuttle service

Standard Double Room, Balcony

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Family Room, Balcony

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Standard Double Room, Balcony (B2C)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Family Room, Balcony

Bed Count 1 Single Bed Maximum Occupancy 4 Max

Standard Double Room, Balcony

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Standard Double Room, Balcony

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Riu Lupita All Inclusive ratings based on 11 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Riu Lupita All Inclusive

Everyone (1) Couples (8) Friends (2)
5 out of 5

Posted by on 2 Feb 2020

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5 out of 5

Rien a signaler de regretable

Avons eu la surprise d être surclasser des notre arrivée service impeccable amabilité personnel propreté des lieux et ambiance positive

Posted by on 4 Jan 2016

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2 out of 5

Sejour decevant

Cela fait des années que nous prenons cet hôtel à la même époque mais cette fois ci , les touristes ont confondu hôtel et camping...Donc pour un camping, le séjour fût assez cher.... (maillot de bain le soir au restaurant)...

Posted by on 14 Jul 2015

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5 out of 5

un super sejour, l hotel est très convivial

L hôtel est très agréable, il a peu de chambres, les clients sont en majorité de nationalité européenne ce qui est très appréciable car les américains sont plutôt sans gêne. Le personnel ainsi que la direction de l hôtel sont très agréables et à l écoute .L hôtel n étant pas près de la plage , nous avons une navette gratuite qui peut nous déposer au centre ville ou à la plage ce qui est très appréciable.

Posted by on 10 Apr 2015

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5 out of 5

Séjour réussi ! comme d'habitude !

C'eqt mon 7ème séjour dans cet hôtel. Je n'y vais pas pour le luxe mais pour la convivialité qui règne dans cet hôtel. Loin de la plage mais Beach club désservii par une navette régulière, l'hôtel est situé dans le Golf de Playacar. Les chambres ont été refaites, très bonne literie et d'une grande propeté et un minibar rechargé tous les deux jours. Le mobilier est local donc ne vous attendez pas à une chambre moderne. En même temps c'est ce qui fait le charme. La nourriture est très bonne, il y en a pour tous les goûts (sauf pour les plus difficiles mais que mangent-ils chez eux ??) quant au personnel, d'une gentillesse comme on voudrait en avoir en France. En résumé, si vous n'aimez pas les "paquebots" mais plus tôt un hôtel à taille humaine, n'hésitez pas vous ne serez pas déçus. Vous éviterez de prendre les excusions à l'hôtel ; beaucoup trop chères ; privilégiez "Les Tours de Mimi" (une française de Toulouse) sur la 5ème. Enfin une fois là-bas vous aurez la satisfaction de pouvoir sortir du club pour vous promener à Playa del Carmen, la navette vous dépose juste à l'entrée de la ville avant de poursuivre son chemin vers le Beach Club où vous aurez un bar et un restaurant à disposition. Manger devant la mer turquoise est un spectacle dont personnellement je n'arrive pas à me lasser ! Bon séjour aux futurs vacanciers !

Posted by on 12 Feb 2014

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5 out of 5

Tres bon hôtel

Un hotel tres agréable et familial. Le personnel est très gentil et la directrice est très proche de ses clients, elle fait en sorte que tout se passe au mieux afin que le séjour soit agréable. La plage ne se trouve pas à proximité de l hôtel mais la navette toutes les 30 minutes nous permet d aller soit au centre-ville de Playa Del Carmen soit à la plage ce qui permet d éviter de prendre un taxi car tous les hôtels sont loin du centre-ville. Le beach club est très sympa et la plage est propre,et le personnel est très présent ce qui evite de voir le matin en arrivant les détritus que peuvent laisser certains clients... Quant aux excursions, je conseille de les faire avec les Tours de Mimi, c'est une française, elle est très sympathique et les prix sont compétitifs, elle est recommandée par le Routard. Bref, ce fut un séjour inoubliable et à refaire.

Posted by on 11 Feb 2014

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5 out of 5

Neuvieme sejour au LUPITA

Accueil toujours aussi agréable de la part de Stephanie, directrice de l'hotel' et de tout son staff. Seul bémol l'animation cette année n'était pas au top, musique extrêmement forte qui empêchait de pouvoir discuter avec les amis rencontres au bar. Autrement hôtel a taille humaine qui permet de pouvoir échanger des infos avec les autres touristes. Nous y retournerons avec très grand plaisir.

Posted by on 10 Feb 2014

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4 out of 5

arvostelu

ruoka oli erinomaista ja sitä oli riitävästi . kahvikone oli viikon rikki. huoneiden siivous aika oli epämääräinen. ja hutiloitu. huoneiden juomatäyttö ei toiminut kunnolla. henkilökunta hyvin ystävällistä. uimaallas oli aika roskainen sen siivous huonoa.

Posted by on 15 Dec 2013

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4 out of 5

Minibaari

Riu- ketjun hotelliksi minibaarin täyttö ei pelannut ollenkaan. Kaapin täyttö olisi pitänyt olla joka toinen päivä. Mutta se ei toiminut edes pyynnöstä.. Toinen asia. Vastaanotossa on pilmoitus seinällä, ÄLKÄÄ ruokkiko eläimiä. Kieltopaperi olisi pitänyt olla joka huoneessa. Ja uima-altaan ympäristössä.Ihmiset ruokkivat eläimiä parvekkeelta ja uima-altaalla. Kohta hotellille ei mahdu enää turisteja, koska eläimet tulevat aina vaan agressiivisemmiksi. Tämä on paha ongelma, johon hoellin johdon pitäisi ehdottomasti puuttua. Viimeisenä , mutta ei vähäisempänä. Kahvikoneet olivat useamman päivän rikki. Tämän tasoisessa hotellissa se on anteeksiantamatonta. Lopuksi jotain hyvääkin. Olimme kyseisessä hotellissa ensimmäisen kerran vuonna 2007. Pidimme siitä silloin ja niin nytkin ongelmista huolimatta.

Posted by on 10 Dec 2013

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4 out of 5

Bon rapport qualité/prix

Le séjour au Riu Lupita a été très bon, chambre confortable, piscine agréable, personnel cordial et souriant, l'animation est toujours au top même s'il n'y a plus d'animateurs français depuis le rachat de l'hôtel...à refaire!

Posted by on 6 May 2013

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All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and local beverages included

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling
  • Windsurfing

Land activities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site clubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Airport transfers not included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorised water sports included
  • On-site live performances included
  • All land activities, recreational facilities and equipment included
  • Snorkelling included

Property Features

Riu Lupita All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Riu Lupita All Inclusive offers its guests a full-service spa, 3 the outdoor swimming pools, a fitness centre, and a kids' pool. There are 4 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. A nightclub, spa services, and a free kid's club are also featured at the family-friendly Riu Lupita All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 300 guestrooms or units
  • 3 levels
  • 23 buildings
  • 4 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools -3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (58.6 km / 36.4 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Riu Lupita All Inclusive offers 300 forms of accommodation with minibars and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Additionally, rooms include complimentary bottles of water and a ceiling fan. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.

Adelita – Overlooking the pool, this restaurant serves breakfast, lunch and dinner.

Maria Bonita – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

Cozumel – This steakhouse only serves dinner. Reservations are required. Open daily.

Dante – This theme restaurant specialises in Italian cuisine. Open daily.

Tequila – On-site bar. Open daily.

Nearby Activities

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Waterskiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments.

The spa is open daily.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Lupita All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas. Individually wrapped food options are available for breakfast, lunch and dinner.The property affirms that it follows sanitisation practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Contactless food service / room service is not available
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Mobile key entry is not available
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitisation guidelines Covid-19 Health Protocol (RIU)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays

Hotel Names

  • Lupita Riu
  • Riu Lupita
  • Riu Lupita All Inclusive
  • Riu Lupita All Inclusive Playa del Carmen
  • Riu Lupita Playa del Carmen
  • Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
  • Riu Lupita Mayan Riviera
  • Riu Lupita Mexico
  • Riu Lupita Resort
  • Riu Lupita All Inclusive All-inclusive property Playa del Carmen
  • Riu Lupita All Inclusive All-inclusive property
  • Riu Lupita Inclusive inclusiv
  • Riu Lupita Inclusive Inclusive
  • Riu Lupita All Inclusive Playa del Carmen
  • Riu Lupita All Inclusive All-inclusive property
  • Riu Lupita All Inclusive All-inclusive property Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.