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Junior Suite (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
£181* Per night/room 22 Apr - 23 Apr

Suite (E)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, Jetted Tub (L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (Superior E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Suite (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

The shopping around Riu Palace Mexico All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Plaza Paraiso. Free breakfast, free WiFi in public areas and free self-parking are available. This 4-star resort has 434 rooms over 3 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, separate living rooms and 24-hour room service
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the spa tub
  • Treat yourself to massages at Renova
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes 2 outdoor tennis courts, a health club and a sauna
  • Guests speak favourably about the comfortable guestrooms and the beach
  • Just a 3-minute drive from Playacar Golf Club and 13 minutes from Quinta Avenida

Riu Palace Mexico All Inclusive ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Mexico All Inclusive

Everyone (1) Couples (2) Family (1) Other (1)
5 out of 5

Posted by on 7 Jan 2020

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4 out of 5

Hieno ja iso hotelli karibianmeren rannalla.

Riu Palace Mexico on erittäin hyvä paikka jos haluaa heittää huolet nurkkaan ja rentoutua hyvän palvelun hotellissa. Ruoka oli hyvää, joskaan ei mitään gourmet tasoa. Valinnanvaraa riittää joka makuun ja ruoat on hienosti tarjolla. Valikoima myös muuttuu joka päivä hieman. All inclusive sisältää kaiken juomisen, myös erikoisemmat tuontialkoholit ja mahtavat pirtelöt ja coctailit. Varsinkin frozen drinkit maistuvat mukavasti allasbaarissa nauttien. Hotellin henkilökunta oli hyväntuulista ja kohteliasta. Ainoastaan englanninkielen taito oli pieni heikkous. Osa henkilökunnasta ei puhunut lainkaan englantia tai sanavarasto oli hyvin rajoittunut. Kuitenkin vastaanoton työntekijät puhuivat hyvää englantia ja suurin osa tarjoilijoista kohtalaista. Uima-altailla ja rannassa on runsaasti rantatuoleja vapaasti asiakkaiden käytössä ja tilaa löytyi aina, mikä oli positiivinen yllätys. Ranta on ihan ok, vaikkakaan ei ihan karibian hienojen paratiisirantojen veroinen. Hotellin työntekijät putsasivat rannan joka aamu merilevästä ja muista roskista joita merivesi mukanaan kuljettaa. Näin ranta oli tip top kunnossa aina. Hotellin sisäpiha on tarkasti huoliteltu ja mahtava näky suurine koristealtaineen ja suihkulähteineen. Vaikka hotelli on iso ja siellä on paljon porukkaa niin missään ei esiintynyt tungosta tai ahdistavaa tunnelmaa. Sijainniltaan hotelli on muutaman kilometrin päässä Playa Del Carmenin ostoskadun alkupäästä ja matkan taittaa turvallisesti kävellen tai helpommin taksilla joita oli kokoajan odottamassa asiakkaita hotellin pihalla. Taksimatka maksaa 9 taalaa suuntaansa. Kaikkien alueella, sekä Cancunissa sijaitsevien Riu ketjun hotellien palvelut ovat Riu Palace mexicon asiakkaiden vapaassa käytössä ilmaiseksi. Joten vaikkapa päivämatka Cancuniin on mukava tehdä kun siellä saa ruoan ja allaspalvelut tarpeen vaatiessa. Jos tykkää ajella itse autolla niin hotellista löytyy Alamon autovuokraamon palvelupiste josta auton saa helposti vuokralle. Ajaminen esim. Tulumiin tai lähikaupunkeihin on helppoa koska liikenne on rauhallista, tiet hyvässä kunnossa ja hyvin opastettuja. Suurin miinus hotellissa oli iltaisin hotellin ulkoravintolan esiintymisistä kantautuva meteli. Esiintymisiä oli joka ilta muistaakseni noin klo 8-12 ja melu kantautui huoneiden parvekkeen lasiovien läpi huoneisiin. Jos ei halua valvoa iltaisin niin meteleli varmasti häiritsee, ellei huone sijaitse kaukana toisessa päässä hotellisiipeä.

Posted by on 3 Feb 2015

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4 out of 5

Sans Soucis

Rien à dire, c'est parfait, mériterait juste de chauffer la piscine.

Posted by on 26 Jan 2015

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4 out of 5

gutes Hotel, freundliches Personal

Hatte ein Standartzimmer im Hotel. Zimmer war im gesamten sauber, jedoch ist das Mobiliar schon älter und man sieht die Gebrauchsspuren daran. Auch war die Klimaanlage im Zimmer immer sehr, sehr kühl eingestellt und dieses Problem wurde auch nach wiederholtem Nachfragen nicht behoben. Ansonsten war das Personal sehr freundlich und hat einem jeden Wunsch erfüllt. Es konnte neben Spanisch und Englisch z.T. auch noch Deutsch. Insgesamt würde ich dieses Hotel weiter Empfehlen, jedoch würde ich nicht mehr das Standartzimmer, sondern eine bisschen teurere Kategorie wählen.

Posted by on 28 Sep 2014

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5 out of 5

Surement un des meilleurs hôtels jamais fait

Personnel charmant et toujours à l'écoute, chambre très spacieuse et très bien nettoyée. Pas grand chose à dire de mal! Buffet énorme! Super séjour!

Posted by on 13 Jun 2012

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All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and local beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • Access to off-site clubs
  • On-site live performances

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkelling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Access to off-site clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • All meals served buffet style
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorised water sports included
  • On-site live performances included
  • Snorkelling included

Property Features

Riu Palace Mexico All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Riu Palace Mexico All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a health club. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A swim-up bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a meeting room and a limo/town car service. A kids' pool, a hot tub, and a sauna are also featured at the family-friendly Riu Palace Mexico All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (59.4 km / 36.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Mexico All Inclusive offers 434 forms of accommodation which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Living room
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.

Don Julian – This buffet restaurant serves breakfast and dinner.

La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

La Bodega – This restaurant specialises in Mexican cuisine. Open daily.

Miyagi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Krystal – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Sailing on site
  • Personal motorised watercraft on site
  • Scuba diving nearby

Spa Services

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

  • Massages on beach
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Mexico All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitisation guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner

Hotel Names

  • Riu Palace
  • Riu Palace All Inclusive
  • Riu Palace Mexico
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Mexico
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
  • Riu Mexico Inclusive inclusiv
  • Riu Mexico Inclusive Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Palace Mexico All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.