88.0% Based on 6488 reviews TripAdvisor traveller rating 4.5 out of 5

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Hotel Description

Our customers tell us that they enjoy the free breakfast at Riu Palace Mexico All Inclusive. During your stay, you'll be within walking distance of Quinta Avenida. Free WiFi in public areas, free self-parking and 4 outdoor pools are available. This 4-star resort has 434 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a balcony in each room.

  • Air-conditioned rooms with balconies, separate living rooms and 24-hour room service
  • Free hot/cold buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the spa tub
  • Treat yourself to massages at Renova
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes 2 outdoor tennis courts, a health club and a sauna
  • Guests like the bar and breakfast
  • Just a 2-minute drive from Playacar Golf Club and 5 minutes from Quinta Avenida

Junior Suite Superior Europe

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Superior Suite (B2C)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite (B2C)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite Europe

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Jr Suite Superior

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend out of 6488 reviews

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All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and local beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • Access to off-site clubs
  • On-site live performances

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkelling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Access to off-site clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • All food and beverages included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorised water sports included
  • On-site live performances included
  • Snorkelling included

Property Features

Riu Palace Mexico All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Riu Palace Mexico All Inclusive offers its guests a full-service spa, 4 the outdoor swimming pools, outdoor tennis courts, and a health club. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A limo/town car service and a meeting room are available. A kid's pool, a hot tub, and a sauna are also featured at the family-friendly Riu Palace Mexico All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools -4
  • Children's pool
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts -2
  • Children's club (free)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (60.5 km / 37.6 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Mexico All Inclusive offers 434 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and a hairdryer. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Living room
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.

Don Julian – This buffet restaurant serves breakfast and dinner.

La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

La Bodega – This restaurant specialises in Mexican cuisine. Open daily.

Miyagi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Krystal – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and a health club are featured at the resort. 4 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Sailing on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

  • Steam room in spa
  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Riu Palace Mexico All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee (October-December): MXN 10.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico Playa del Carmen
  • Riu Palace Mexico

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.