Renovations + Closures
This property is closed from 28 March 2020 to 29 April 2020 (dates subject to change).
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks and local beverages included
- 24-hour room service (limited menu)
- In-room minibar (all beverages included)
- In-room spirit dispensers
- Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports are included.
- Fitness facilities
- Supervised activities for children between 4 and 12 years old
- On-site entertainment and activities
- Access to off-site clubs
- On-site live performances
- Motorised water sports
- Scuba-diving certification
- Scuba-diving lessons
- Snorkelling excursions
- Premium and/or non-domestic beverages
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Off-site tours
- Transport to off-site activities
- Access to off-site clubs included
- Windsurfing included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Premium/non-domestic beverages not included
- Fitness facilities included
- Tennis included
- Volleyball included
- Laundry/dry cleaning services not included
- Childcare not included
- Snorkelling excursions not included
- Scuba diving certification not included
- Limited meals offered through room service
- Motorised water sports not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transport to off-site activities not included
- Off-site tours not included
- Scuba diving lessons not included
- Yoga classes/lessons included
- Dancing classes/lessons included
- On-site entertainment and activities included
- Gratuities included
- Local beverages and soft drinks only
- Additional gratuities accepted
- All food and beverages included
- Food and beverage restrictions apply
- Minibar (all beverages included)
- In-room liquor dispensers
- Meals and drinks at companion properties included
- All non-motorised water sports included
- On-site live performances included
- Snorkelling included
Riu Palace Mexico All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Riu Palace Mexico All Inclusive offers its guests a full-service spa, 4 the outdoor swimming pools, outdoor tennis courts, and a health club. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A swim-up bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a meeting room and a limo/town car service. A kids' pool, a hot tub, and a sauna are also featured at the family-friendly Riu Palace Mexico All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.
- 1 building
- 434 guestrooms or units
- 3 levels
- 6 dining venues
- 4 bars or lounges
- Buffet breakfast (free)
- Bar by the pool
- Swim-up bar
- Coffee shop
- Kid's club (free)
- Beach lounge chairs
- Towels for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- 1 conference room
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff members are multilingual
- Storage area for luggage
- Car service
- Tour and ticket information
- Wedding services available
- Pool or billiards table
- Gift shop
- Beauty salon
- Computer for guest use
- Television in lobby
- On-site shopping
- Smoking in designated areas
Family Friendly Amenities
- Family property
- Number of outdoor pools -4
- Children's pool
- Separate living room
- Free WiFi
- Outdoor tennis courts -2
- Children's club (free)
- Playground on site
- Free cots/infant beds
Available in all rooms:
Available in some public areas:
Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
Parking: Free self parking
Riu Palace Mexico All Inclusive offers 434 forms of accommodation which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
- Private balcony
- Living room
- In-room dining (24 hours)
- Flat-screen television
- Satellite channels
- Coffee maker
- Separate shower and tub
- Cots (free)
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Exterior corridor access
- Climate control
- Ceiling fan
- Ensuite bathroom
Food & Drink
Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Don Julian – This buffet restaurant serves breakfast and dinner.
La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
La Bodega – This restaurant specialises in Mexican cuisine. Open daily.
Miyagi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.
24-hour room service is available.
4 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Snorkelling on site
- Playground on site
- Bicycle rentals nearby
- Golfing nearby
- Surfing/boogie boarding on site
- Fitness classes on site
- Sailing on site
- Volleyball on site
- Kayaking on site
- Personal motorised watercraft on site
- Windsurfing on site
- Scuba diving nearby
Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.
The spa is open daily.
- Steam room in spa
- Massages on beach
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
- Check-in time ends at 11 PM
- Check-in time starts at 3 PM
- Minimum check-in age is: 18
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cots (infant beds)!
- Pets and service animals are not allowed at Riu Palace Mexico All Inclusive
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Debit cards not accepted
- No pets or service animals allowed
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You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.
- Pets and service animals are not allowed on site.
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