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Hotel Description

The shopping around Riu Palace Mexico All Inclusive gets good marks from our customers. During your stay, you'll be close to Playa del Carmen Maritime Terminal. Free breakfast, free WiFi in public areas and free self-parking are available. This 4-star resort has 434 rooms over 3 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, separate living rooms and 24-hour room service
  • Free hot/cold buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the spa tub
  • Treat yourself to massages at Renova
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes 2 outdoor tennis courts, a health club and a sauna
  • Guests speak favourably about the proximity to shopping and the beach

Junior Suite Superior Europe

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Superior Suite (B2C)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite (B2C)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite Europe

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Jr Suite Superior

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Riu Palace Mexico All Inclusive ratings based on 5 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Mexico All Inclusive

Everyone (1) Couples (2) Family (1) Other (1)
5 out of 5

Posted by on 7 Jan 2020

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4 out of 5

Hieno ja iso hotelli karibianmeren rannalla.

Riu Palace Mexico on erittäin hyvä paikka jos haluaa heittää huolet nurkkaan ja rentoutua hyvän palvelun hotellissa. Ruoka oli hyvää, joskaan ei mitään gourmet tasoa. Valinnanvaraa riittää joka makuun ja ruoat on hienosti tarjolla. Valikoima myös muuttuu joka päivä hieman. All inclusive sisältää kaiken juomisen, myös erikoisemmat tuontialkoholit ja mahtavat pirtelöt ja coctailit. Varsinkin frozen drinkit maistuvat mukavasti allasbaarissa nauttien. Hotellin henkilökunta oli hyväntuulista ja kohteliasta. Ainoastaan englanninkielen taito oli pieni heikkous. Osa henkilökunnasta ei puhunut lainkaan englantia tai sanavarasto oli hyvin rajoittunut. Kuitenkin vastaanoton työntekijät puhuivat hyvää englantia ja suurin osa tarjoilijoista kohtalaista. Uima-altailla ja rannassa on runsaasti rantatuoleja vapaasti asiakkaiden käytössä ja tilaa löytyi aina, mikä oli positiivinen yllätys. Ranta on ihan ok, vaikkakaan ei ihan karibian hienojen paratiisirantojen veroinen. Hotellin työntekijät putsasivat rannan joka aamu merilevästä ja muista roskista joita merivesi mukanaan kuljettaa. Näin ranta oli tip top kunnossa aina. Hotellin sisäpiha on tarkasti huoliteltu ja mahtava näky suurine koristealtaineen ja suihkulähteineen. Vaikka hotelli on iso ja siellä on paljon porukkaa niin missään ei esiintynyt tungosta tai ahdistavaa tunnelmaa. Sijainniltaan hotelli on muutaman kilometrin päässä Playa Del Carmenin ostoskadun alkupäästä ja matkan taittaa turvallisesti kävellen tai helpommin taksilla joita oli kokoajan odottamassa asiakkaita hotellin pihalla. Taksimatka maksaa 9 taalaa suuntaansa. Kaikkien alueella, sekä Cancunissa sijaitsevien Riu ketjun hotellien palvelut ovat Riu Palace mexicon asiakkaiden vapaassa käytössä ilmaiseksi. Joten vaikkapa päivämatka Cancuniin on mukava tehdä kun siellä saa ruoan ja allaspalvelut tarpeen vaatiessa. Jos tykkää ajella itse autolla niin hotellista löytyy Alamon autovuokraamon palvelupiste josta auton saa helposti vuokralle. Ajaminen esim. Tulumiin tai lähikaupunkeihin on helppoa koska liikenne on rauhallista, tiet hyvässä kunnossa ja hyvin opastettuja. Suurin miinus hotellissa oli iltaisin hotellin ulkoravintolan esiintymisistä kantautuva meteli. Esiintymisiä oli joka ilta muistaakseni noin klo 8-12 ja melu kantautui huoneiden parvekkeen lasiovien läpi huoneisiin. Jos ei halua valvoa iltaisin niin meteleli varmasti häiritsee, ellei huone sijaitse kaukana toisessa päässä hotellisiipeä.

Posted by on 3 Feb 2015

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4 out of 5

Sans Soucis

Rien à dire, c'est parfait, mériterait juste de chauffer la piscine.

Posted by on 26 Jan 2015

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4 out of 5

gutes Hotel, freundliches Personal

Hatte ein Standartzimmer im Hotel. Zimmer war im gesamten sauber, jedoch ist das Mobiliar schon älter und man sieht die Gebrauchsspuren daran. Auch war die Klimaanlage im Zimmer immer sehr, sehr kühl eingestellt und dieses Problem wurde auch nach wiederholtem Nachfragen nicht behoben. Ansonsten war das Personal sehr freundlich und hat einem jeden Wunsch erfüllt. Es konnte neben Spanisch und Englisch z.T. auch noch Deutsch. Insgesamt würde ich dieses Hotel weiter Empfehlen, jedoch würde ich nicht mehr das Standartzimmer, sondern eine bisschen teurere Kategorie wählen.

Posted by on 28 Sep 2014

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5 out of 5

Surement un des meilleurs hôtels jamais fait

Personnel charmant et toujours à l'écoute, chambre très spacieuse et très bien nettoyée. Pas grand chose à dire de mal! Buffet énorme! Super séjour!

Posted by on 13 Jun 2012

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Renovations + Closures

This property is closed from 28 March 2020 to 29 April 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and local beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • Access to off-site clubs
  • On-site live performances

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkelling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Access to off-site clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorised water sports included
  • On-site live performances included
  • Snorkelling included

Property Features

Riu Palace Mexico All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Riu Palace Mexico All Inclusive offers its guests a full-service spa, 4 the outdoor swimming pools, outdoor tennis courts, and a health club. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A swim-up bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a meeting room and a limo/town car service. A kids' pool, a hot tub, and a sauna are also featured at the family-friendly Riu Palace Mexico All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -4
  • Children's pool
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts -2
  • Children's club (free)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Parking: Free self parking

Room Amenities

Riu Palace Mexico All Inclusive offers 434 forms of accommodation which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Living room
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.

Don Julian – This buffet restaurant serves breakfast and dinner.

La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

La Bodega – This restaurant specialises in Mexican cuisine. Open daily.

Miyagi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Krystal – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

4 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Sailing on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

  • Steam room in spa
  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Mexico All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No pets or service animals allowed

Hotel Names

  • Riu Palace
  • Riu Palace All Inclusive
  • Riu Palace Mexico
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Mexico
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
  • Riu Mexico Inclusive inclusiv
  • Riu Mexico Inclusive Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Palace Mexico All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.