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8 Mar 2017 by Social Media Manager
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Royal Hideaway. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future. Thank you once again for sharing your comments, Kind regards
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Royal Hideaway Playacar All Inclusive - Adults only offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A health club, a hot tub, and a sauna are also featured at the luxury Royal Hideaway Playacar All Inclusive - Adults only. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Royal Hideaway Playacar All Inclusive - Adults only offers 200 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. LCD televisions are featured in guestrooms. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower and slippers. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
Royal Hideaway Playacar All Inclusive - Adults only has a restaurant on site.
24-hour room service is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Retreat has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.
The spa is open daily.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The restaurants at this property enforce a formal dress code.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
