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Hotel Description

Royal Hideaway Playacar All Inclusive - Adults only's great location gets high marks from our customers. During your stay, you'll be within walking distance of Quinta Avenida. You'll find features such as free breakfast, free WiFi in public areas and free valet parking. Built in 1998, this 4.5-star resort has 200 rooms. Balconies and LCD TVs are available in all rooms.

  • Air-conditioned rooms with balconies, 24-hour room service and LCD TVs
  • Free full breakfast served daily
  • Free WiFi in some public areas
  • Free valet parking and uncovered self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with manicures and pedicures, Swedish massages or hydrotherapy at The Retreat
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a health club and a sauna
  • Guests speak favourably about the beach and the size of the guestrooms
  • Just a 2-minute drive from Playacar Golf Club and 12 minutes from Quinta Avenida
  • Airport shuttle service available for a fee

Luxury Room (Royal view)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Single Room (Royal view)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Luxury Room (Relax pool)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Single Room (Relax pool)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Luxury Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Hideaway Playacar All Inclusive - Adults only ratings based on 4 verified reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Hideaway Playacar All Inclusive - Adults only

Everyone (1) Couples (3)
4 out of 5
Hotel bien situé. En travaux actuellement. Nourriture excellente et varie. Bon service de façon generale. Ambiance et décors surannés. Excellent pour les couples qui recherchent la tranquillité.

Posted by on 19 Nov 2016

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Comment from Hotel Management

8 Mar 2017 by Social Media Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Royal Hideaway. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future. Thank you once again for sharing your comments, Kind regards

4 out of 5

Hotel für Ruhe und Gourmet Küche

Ein tolles Hotel wenn man viel Wert auf Ruhe , Komfort und Gourmet Küche legt. Ein exzellenter Service rund um die Uhr. Die Angestellten waren stets bemüht alle Wünsche zu erfüllen. Eine tolle Auswahl an exklusiven Getränken. Die Restaurants waren alle sehr gut. Die Zubereitung der Speisen war super. Das Personal sehr aufmerksam. Ein super Urlaub mit allem Komfort !

Posted by on 6 Oct 2015

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4 out of 5

Cinquième séjour plaisir

Comme toujours un séjour réussi dans un hôtel très confortable et avec un rapport qualité/prix très intéressant pour ce niveau. Une excellente équipe à l'écoute, très professionnelle et très sympathique Une restauration de première qualité aux reflets gastronomiques parfois. Merci à tous et à bientôt. JG Montoya

Posted by on 10 Apr 2015

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5 out of 5

Relaxen auf höchstem Niveau

Das Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive zählt zu Recht zu den "Leading Hotels of the World" Erstklassige Zimmer in meist 2-, maximal 3-geschossigen kleinen Gebäuden mit jeweils eigenem, sehr hilfreichen Concierge. Großartige, bestens gepflegte Parkanlage und guter, freundlicher Service nicht nur in jedem der 5 ausschließlich servierten Restaurants. Abendliche Shows sind nett, aber nicht absolute Spitze, dafür gibt es häufig gute Livemusik. Sehr guter Strandservice mit hervorragenden Cocktails

Posted by on 19 Dec 2014

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About the Royal Hideaway Playacar All Inclusive - Adults only

Location Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkelling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Football
  • Tennis
  • Volleyball

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours

  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included
  • All land activities, recreational facilities and equipment included
  • Theme parties included
  • Snorkelling included

Property Features

Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Royal Hideaway Playacar All Inclusive - Adults only offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A health club, a hot tub, and a sauna are also featured at the luxury Royal Hideaway Playacar All Inclusive - Adults only. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.

  • 200 guestrooms or units
  • Built in 1998
  • Full breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Royal Hideaway Playacar All Inclusive - Adults only offers 200 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. LCD televisions are featured in guestrooms. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower and slippers. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Safe
  • Slippers
  • Telephone
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.

Royal Hideaway Playacar All Inclusive - Adults only has a restaurant on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site

Spa Services

The Retreat has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The restaurants at this property enforce a formal dress code.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.50

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hideaway Playacar
  • Playacar Hideaway
  • Playacar Royal Hideaway
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway All Inclusive Adults All-inclusive property
  • Royal Hideaway Playacar All Inclusive
  • Royal Hideaway Playacar Resort All Inclusive Adults only

You should know

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.