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Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£241* Per night/room 20 Jun - 21 Jun

Luxury Room (Sunrise)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Royal View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Relax Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Royal Hideaway Playacar All Inclusive - Adults only's great location gets high marks from our customers. During your stay, you'll be within walking distance of Quinta Avenida. You'll find features such as free breakfast, free WiFi in public areas and free valet parking. Built in 1998, this 4.5-star hotel has 200 rooms. Free WiFi and furnished balconies/patios are available in all rooms.

  • Air-conditioned accommodations with furnished balconies or patios, 24-hour room service and LCD TVs
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with deep-tissue massages, hydrotherapy or manicures and pedicures at The Retreat
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests speak favourably about the beach and the size of the guestrooms
  • Just a 5-minute drive from Quinta Avenida and 12 minutes from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee

Royal Hideaway Playacar All Inclusive - Adults only ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Hideaway Playacar All Inclusive - Adults only

Everyone (1) Couples (2)
5 out of 5
Ein unglaubliches Hotel. Sehr effizientes Personal. Hotel mit super Strand, schönen Pools. Hervorragendes Essen. Gerne wieder!

Posted by , from Zürich on 31 Jan 2021

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Comment from Hotel Management

31 Jan 2021 by Community Manager

Sehr geehrter Herr Christian, Vielen Dank für Ihre freundlichen Kommentare und für das Teilen Ihrer Erfahrungen mit uns! Wir freuen uns zu wissen, dass die Betreuung freundlich und gastfreundlich war. Es war uns eine Freude, Ihnen zu dienen, und wir freuen uns, Sie in naher Zukunft begrüßen zu dürfen. Freundliche Grüße

4 out of 5
Hotel bien situé. En travaux actuellement. Nourriture excellente et varie. Bon service de façon generale. Ambiance et décors surannés. Excellent pour les couples qui recherchent la tranquillité.

Posted by on 19 Nov 2016

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Comment from Hotel Management

8 Mar 2017 by Social Media Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Royal Hideaway. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future. Thank you once again for sharing your comments, Kind regards

4 out of 5

Hotel für Ruhe und Gourmet Küche

Ein tolles Hotel wenn man viel Wert auf Ruhe , Komfort und Gourmet Küche legt. Ein exzellenter Service rund um die Uhr. Die Angestellten waren stets bemüht alle Wünsche zu erfüllen. Eine tolle Auswahl an exklusiven Getränken. Die Restaurants waren alle sehr gut. Die Zubereitung der Speisen war super. Das Personal sehr aufmerksam. Ein super Urlaub mit allem Komfort !

Posted by on 6 Oct 2015

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About the Royal Hideaway Playacar All Inclusive - Adults only

Location Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 77710

All-inclusive Details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkelling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Football
  • Tennis
  • Volleyball

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours

  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Football included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkelling included

Property Features

Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Royal Hideaway Playacar All Inclusive - Adults only offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A health club, a hot tub, and a sauna are also featured at the luxury Royal Hideaway Playacar All Inclusive - Adults only. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 200 guestrooms or units
  • Built in 1998
  • Full breakfast (free)
  • Dining venue
  • Bar by the pool
  • Deli
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower and slippers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Separate bath and shower
  • Housekeeping (daily)
  • Safe
  • Slippers
  • Telephone
  • Desk
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.

Royal Hideaway Playacar All Inclusive - Adults only has a restaurant on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site

Spa Services

The Retreat has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Royal Hideaway Playacar All Inclusive - Adults only offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The restaurants at this property enforce a formal dress code.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 250 per vehicle (roundtrip, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hideaway Playacar
  • Playacar Hideaway
  • Playacar Royal Hideaway
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive - Adults only Hotel
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway All Inclusive Adults All-inclusive property
  • Royal Hideaway Playacar All Inclusive
  • Royal Hideaway Playacar Resort All Inclusive Adults only

You should know

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.