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Hotel Description

Our customers tell us that they enjoy the nightlife around Sandos Caracol Eco Resort - All Inclusive. During your stay, you'll be close to El Camaleon Mayakoba Golf Course. Features include free WiFi in public areas and free self-parking, plus 3 outdoor pools. Built in 2005, this 4-star resort has 956 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a free stocked minibar in each room.

  • Air-conditioned rooms with free minibar items, balconies and cable TV
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 9 restaurants, a swim-up bar and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the outdoor pool
  • Indulge with facials, body scrubs or manicures and pedicures at SPA SANDOS
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a health club and a steam room
  • Guests like the bar and breakfast
  • 9 minutes by car from Quinta Avenida and 12 minutes from El Camaleon Mayakoba Golf Course

Eco Family Penthouse (2 Adults 3 children)

Bed Count 1 Single Bed Maximum Occupancy 5 Max

Eco Family Penthouse (3 adults 2 children)

Bed Count 1 Single Bed Maximum Occupancy 5 Max

Elite Penthouse, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Signature Eco Junior Suite (3 Adults, 2 children)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Royal Elite 1 Bedroom, 1 King Bed with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Sandos Caracol Eco Resort - All Inclusive ratings based on 8 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sandos Caracol Eco Resort - All Inclusive

Everyone (1) Couples (2) Family (4) Other (1)
4 out of 5

Good Family Trip

A great stay. Only minor negative is that food becomes samey and if you don't book al la carte restaurants on arrival you wont get any!

Posted by on 9 Sep 2015

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5 out of 5

amazing experience

Hotel was lovely but the staff make it an unbelievable experience. Everyone is so kind, friendly and HAPPY. It's infectious! Brilliant vibe. There are so many things to see and do there is no need to leave the grounds of the resort. Yoga, shows, sports bar, snorkeling, disco, bicycles (all inclusive no addition charge). I would highly recommended this resort. I have traveled most of Europe, the Caribbean and America but I can honestly say this was our best holiday. Resort will appeal to families as there are lots of entertainment venues for the kids. But will also appeal to couples, I visited with my husband and male& female friends. The entertainment team are fantastic, especially Daniel who kept the boys entertained with plenty sports and activities while us girls sunbathed! Cannot recommend it highly enough!

Posted by on 10 Jul 2015

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2 out of 5
Massenabfertigung! Keine 4 Sterne, vor allem beim Essen! Fürchterliche Organisation und Bedienung. Nie wieder!

Posted by , from Zürich on 8 Aug 2018

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Comment from Hotel Management

2 Oct 2018 by The management

Dear Guest We apologise for the inconveniences you got during your stay with us. We hope you can give us a second chance to improve your perception about our hotel. Best regards

5 out of 5

Magnifique vacances en famille.

Tout était magnifique! Le mini-club, le personnel, les restaurants, les piscines et le parc aquatique pour les enfants, les animaux en liberté!! J'espère pouvoir y retourner!!

Posted by on 29 Feb 2016

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3 out of 5

Sehr schöne Anlage. Mit Tieren und viel Natur!

Sehr schöne Anlage. Mit Tieren und viel Natur! Wir waren dort eine Woche und es hat uns sehr gefallen. Das Essen war in Ordnung. Allerdings Auswahl von Obst war gering. Mango habe ich nie gesehen. Auch keine frischgepresste Säfte zum Frühstück. Ansonsten gabs für jeden etwas. Das Meer ist nicht so schön aber auf linke Seite des Strandes haben wir uns ein Stück Meer gefunden. Für eine Woche ist sehr angenehm.

Posted by on 28 Aug 2015

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5 out of 5

Heerlijk hotel met goede faciliteiten

Het hotel ligt in de jungle wat fantastisch is: veel groen, mooie cenotes, veel dieren (apen, neusberen, wasberen, schildpadden enzv). Het strand ziet er mooi uit: wit, ruim voldoende ligbedden, palmbomen en een mooie turquoise zee. Wel veel rotsen wat niet fijn is. Neem waterschoenen mee! De shows s'avonds zijn zeer professioneel en vooral de a la carte restaurants zijn van zeer hoge kwaliteit (vooral de steak and fish club!). Voor kinderen is er zeer veel te doen: leuk aquapark en kids club! Allemaal heel professioneel en verzorgd!

Posted by on 23 May 2015

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4 out of 5

Belles vacances

Superbe resort, avec une prestation de très bon niveau, qualité et diversité de la nourriture et du all inclusive, grand resort mais jamais eu l'impression de faire la queue ou de devoir courir pour un transat ou une place au restaurant. Belle plage et bons équipements sportifs, beaucoup de choses pour les familles et les enfants. Si la plage est belle des rochers dans l'eau, et si vous êtes en couple sans enfants alors pour être tranquilles il faut prendre l'option select club pour adulte. Belle chambre mais petits balcons.

Posted by on 26 Mar 2014

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4 out of 5

Eco Hotel

Die Hotelanlage ist sehr schön,gross und es hatt viele Tierli.Der Strand ist nur zum Sonnen aber absolut nicht zum einsteigen ins Meer zum gebrauchen da es ueberal nur grosse Steine hatt bis auf eine MInibucht.

Posted by on 5 Dec 2013

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About the Sandos Caracol Eco Resort - All Inclusive

Location Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 77710

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkelling
  • Surfing/boogie boarding

Land activities
  • Cycling
  • Fitness facilities
  • Tennis
  • Volleyball

  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 12 years old


  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorised water sports not included
  • All available beverages included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • On-site live performances included
  • Theme parties included
  • Snorkelling included

Property Features

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Sandos Caracol Eco Resort - All Inclusive, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a free kid's club and an outdoor pool. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2005
  • Nightclub
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (52.6 km / 32.7 mi)
  • Parking: Free self parking

Room Amenities

Sandos Caracol Eco Resort - All Inclusive offers 956 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Rooms open to balconies. Cable televisions are provided. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

  • Private balcony
  • Stocked minibar (free)
  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Nearby Activities

Outdoor tennis courts, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the resort. 3 the outdoor swimming pools and 5 hot tubs are on site. In addition to an outdoor pool, other recreational amenities include a sauna, a fitness centre and a kid's pool.

Guests aged under 18 years old are not allowed in the health club, fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorised watercraft on site

Spa Services

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 20 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.