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3.7 out of 5

"Eco- nature. Was like being both in the jungle and by the sea. " More

By a verified traveller on Mon 30 Sep 2019

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Superior Select Club 2 Double Beds or 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Select Club at Sandos Caracol All Inclusive - Adults Only Area. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas and free self-parking.

  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 9 restaurants, swim-up bar and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to body treatments, hydrotherapy or massages at Spa Sandos
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • 10 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Guadalupe Church
  • Airport shuttle service available for a fee

Select Club at Sandos Caracol All Inclusive - Adults Only Area ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Select Club at Sandos Caracol All Inclusive - Adults Only Area

Everyone (2) Couples (4) Family (1)
5 out of 5
Eco- nature. Was like being both in the jungle and by the sea.

Posted by on 30 Sep 2019

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Comment from Hotel Management

23 Nov 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

3 out of 5

Staff didn't help with anything we needed

Hotel different with all the animals but that's all that made our holiday. Needs updating, staff need to be more prepared to help customers. Drinks were cheap alcohol even though we was select club. Very tip driven, I like to give tips to people who make your holiday not to make sure you have a good holiday.

Posted by , from uk on 23 Oct 2017

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Comment from Hotel Management

29 Oct 2017 by The management

We are sorry to read of the poor impression you seem to have with respect to our hotel, the services and the staff. I would like to apologize as I can see that we fell short of your overall expectations. We are indeed working as I write with intense training for our staff. While we know that the vast majority of our customers have a quite different opinion about our hotel with respect to yours, I can assure you that we will keep working hard to further improve our hotel services. Thanks for your time. Rest assured that we will give the utmost consideration to your constructive criticisms.

4 out of 5
The hotel area is gorgeous! There's lot's of stuff to do and beautiful paths, cenotes etc. Staff is friendly. Lots of different animals in the area. Food was a major disappointment. Some of the menus of the restaurants on their website are from before the covid. Best food was probably the breakfast. Its expensive to go to city center (taxi around 18dollars one way) but still i recommend to go there and eat some authentic Mexican food! Go a few blocks away from the main tourist road and you will find great food options much cheaper.

Posted by on 29 Mar 2023

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Comment from Hotel Management

17 Apr 2023 by Best regards.

We would like to thank you for taking the time to share your recent experience at SandosCaracol

2 out of 5

Horrible location, unfriendly stuff!

5 star hotel - we got there and the bell boys didn't take our luggage. A lady told us that we should check in in another reception since we were from the select club. I asked what we should do with our luggage? She said that we should carry it since the other reception wasn't far. We got there and got a welcome drink which is very nice if you don't consider the fact that there were 12 more couples before us who wanted to check in. (Only 1 of 3 desks working!!!) the room was fine but we were very disappointed by the staff- very unfriendly and not helpful at all when we asked questions! The beach was a disaster, so much seaweed and I don't understand why it wasn't in the hotel's interest to clean it a bit for their clients! We were sooo glad that we stayed only 3 nights, I honesfly don't know how people can spend 2 weeks there! The hotel is big and tries to offer a lot but they fail in many different thinks! By the way... our prosecco (in our room) was expired by 2 months!!! And furthermore, the only way to get to the city center is by taxi! We wanted to rent a bike but they said that we're not allowed to leave the hotel area with them! So, no shuttles, no biks, no scooters nothing! - never seen something like that in such a big hotel! Last but not least, we carried our luggage to our taxi even when we checked out!! No 5 star worth it!

Posted by on 31 Aug 2017

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Comment from Hotel Management

3 Sep 2017 by The management

Dear guest, We are very sorry to see that our hotel fell short of your personal expectations. It is pitiful to see that nothing seem to have worked for you in our property during your stay. We will work with every single head department and the staffs in general to prevent from having in our house things similar to the ones you describe which in no way are reflective of this organization. Kindest wishes,

5 out of 5

Formidable sejour en couple

Nous avons fait le sejour avec option select club. On a une plage reservée pour les adultes. Il y avait toujours assez de chaises longues à la plage, pas besoin de reserver tot avec une serviette.On a essayé les resto à la carte le soir. Le riviera est notre perferé avec sa cuisine meditetanneenne et un personnel formidable. Pour les soirs sans reservation, nous avons preferé le resto mexicain pour son calme et le sourire des serveurs. Plus agreable le matin que le resto principal. Le resto italien matin ou midi tres bien pour la nourriture et le personnel. Cependant chaque fois la clim etait trop froide et salle assez bruyante. Sinon plein d'animaux dans l'hotel, des koatis, des magaches (pour moi c'est des ratons laveurs) des singes araignés qui étaient souvent vers la piscine du selectclub adulte. Des chats qui sont nourris et soignés chaques jours par l'hotel, pas necessaire de leurs donner à manger. Des iguanes, formidables experience pour des adultes comme pour des enfants. Le resto du select club, matin et soir sans reservation vous etes servis a table. Le midi il faut compter 1heure à 1h30 pour manger, les plats sont preparés a la demande donc profiter du temps pour se detendre à table. on est en vacances. Tres bon personnel. Si vous voulez manger vite allez ailleurs. Les mexicains et les mayas sont des personnes accueillantes et très agreables. On a fait un formidable sejour. Pour venir de l'aeroport, si vous n'avez pas pris le transport, il y a un service de navettes bleues collectives , "supersuttle" pour un prix tres raisonable 320 pesos aller, si vous prenez l'aller retour c'est encore moins cher le trajet. C'est des minibus pour 10 personnes environs.

Posted by on 10 Apr 2015

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4 out of 5

Excellent Hotel all inclusive

Très bon hôtel. Qualité-prix excellent. Restos corrects. Choisissez le statut "select" si c'est possible car piscine et morceau de plage réservée. Accessible aux fauteuils roulants : il faudrait cependant faire un accès direct vers le front de mer (pas dur à faire) pour que ces personnes profitent bien de la plage de façon autonome. Un théâtre pour les animations au top.

Posted by on 10 Apr 2015

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3 out of 5

Plage pas terrible

Hotel trop éloigné de Playa Del Carmen. Pas possible d'aller à pied et taxis prix élevé pour 15' de déplacement. Service dans restaurant Sélect Club trop long et pas assez de choix dans la carte. Personnel aimable sauf capitaine du restaurant italien. Hotel idéal pour familles avec enfants.

Posted by on 4 Mar 2015

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About the Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

Location Carretera Chetumal Pto Juarez, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling
  • Surfing/body boarding

Land activities
  • Cycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Surcharge for premium food items
  • Premium food items
  • Spa/beauty facilities and services
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Motorised water sports not included
  • All available drinks included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Transport to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Service charge included
  • All meals included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all drinks included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkelling included

Property Features

Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, outdoor tennis courts and a health club. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 218 guestrooms or units
  • 3 levels
  • 16 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Built in 2006
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a shower, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (late night)
  • HD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.

Select Club at Sandos Caracol All Inclusive - Adults Only Area has 9 restaurants on site.

Nearby Activities

2 outdoor tennis courts, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorised watercraft on site

Spa Services

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

  • Property does not offer on-site COVID-19 testing
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandos Caracol Eco-Resort Adults Only All Inclusive
  • Sandos Caracol Eco Select Club
  • Sandos Caracol Eco Select Club Playa del Carmen
  • Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
  • Sandos Caracol Select Club Adults All Inclusive
  • Sandos Caracol Eco Resort Select Club All Inclusive
  • Sandos Caracol Eco Resort Spa Adults Only All Inclusive
  • Sandos Caracol Eco Inclusive
  • Sandos Caracol Select Club Adults Only All Inclusive
  • Select Club at Sandos Caracol All Inclusive Adults Only Area
  • Sandos Caracol Eco Resort Select Club All inclusive Adults Only
  • Sandos Caracol Eco Resort Select Club Adults Only All inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.