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Pool View Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max
£219* Per night/room 17 Apr - 18 Apr

Honeymoon Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only. During your stay, you're just a quick walk from Maroma Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.

  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine with a beachfront location at Cavamar, one of the property's 2 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the size of the guestrooms and the helpful staff
  • Steps from Maroma Beach and 14 minutes by car from Tres Rios Ecopark
  • Airport shuttle service available for a fee

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

Couples (1)
3 out of 5
Die Lage ist sehr schön und direkt am Meer. Leider sind die Mitarbeiter im Service wie auch die Reiningungsangestellten sehr unzuverlässig und es besteht keine Konstanz in der Raumreinigung mit Badetüchern die vergessen werden oder mit Getränken der Mini-Bar, welche nicht nachgefüllt werden über längere Zeiträume. Der Service ist teils sehr unfreundlich und legt sich nur ins Zeug wenn man genug Trinkgeld dabei hat.

Posted by on 3 Aug 2019

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About the Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Location Carretera Chetumal-Cancún 307, Playa del Carmen, QROO 77710

All-inclusive Details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

  • Additional service charge accepted
  • Service charge included

Property Features

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only offers its guests a full-service spa and an outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the business-friendly Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 1 building
  • 38 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only offers 38 air-conditioned accommodations with private plunge pools and indoor private hot tubs. This accommodation offers separate sitting areas. Beds feature premium bedding. 60-inch flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves, espresso makers and minibars. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private Plunge Pool
  • Private indoor hot tub
  • Sitting area
  • Jetted bath
  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Cavamar – This beachfront restaurant specialises in American cuisine and only serves lunch.

The Blend – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

CavaBar – On-site bar. Open daily.

The Blend Bar – This cocktail bar overlooks the ocean. Guests can enjoy al fresco dining (weather permitting). Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling nearby

Spa Services

The on-site spa has couples treatment room(s). Services include massages.

  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Guest will receive an email before arrival 72 hours
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per person (return)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Senses Riviera Maya Artisan Resort Playa del Carmen
  • Senses Riviera Maya Artisan Resort
  • Senses Riviera Maya Artisan Playa del Carmen
  • Senses Riviera Maya Artisan
  • Senses Riviera Maya By Artisan Playa Paraiso Mexico

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.