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4.3 out of 5

"Great location. Nice and clean. Great friendly staff. " More

By a verified traveller on Sun 26 Aug 2018

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Deluxe Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
£99* Per night/room 5 Dec - 6 Dec

Deluxe Master Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The Reef 28 - Adults Only's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, free valet parking and 3 restaurants are available. Built in 2018, this 4.5-star hotel has 120 rooms over 4 floors. Free WiFi and balconies/patios are available in all rooms.

  • Air-conditioned rooms with balconies or patios, iPod docking stations and sitting areas
  • Free WiFi
  • Free valet parking and self-parking
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, hydrotherapy or deep-tissue massages at Okom
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and aerobics classes
  • Guests have great things to say about the location and the helpful staff
  • Steps from Quinta Avenida and 3 minutes on foot from Playa del Carmen Main Beach

The Reef 28 - Adults Only ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Reef 28 - Adults Only

Everyone (4) Couples (1)
4 out of 5

Posted by on 31 May 2019

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Comment from Hotel Management

4 Jun 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to know that you enjoyed your stay in our hotel. We hope to welcome you back to The Reef 28. Kind regards,

5 out of 5

Nice hotel

Great location. Nice and clean. Great friendly staff.

Posted by , from UK on 26 Aug 2018

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Comment from Hotel Management

18 Sep 2018 by Micaela Castilla - Brand Executive

Dear Gio, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. Indeed, our wonderful location in Playa del Carmen allows us to provide unique and recreational vacations because we are located just one block away from the beach and the famous Fifth Avenue. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards

5 out of 5
Das Personal war sehr nett und hilfsbereit. Man hat sich richtig wohl gefühlt. Und auch wie das Hotel liegt es ist alles innert 2 min begebar

Posted by on 30 Jan 2020

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Comment from Hotel Management

6 Feb 2020 by Micaela Castilla - Brand Executive

Dear guest, We are delighted to know that you had a wonderful stay with us and that you were pampered with our courteous and outstanding service. Indeed, our wonderful position in the heart of Playa del Carmen allows us to provide unique and recreational vacations as we are located one block from the famous 5th Avenue and one block away from the famous beach clubs Mamitas and Kool beach. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

4 out of 5
Roof top genial / access au centre ville et a la plage au top/ all inclusif parfait. Ne pas prendre Les chambres proche des ascenseurs, ascenseur trop bruyant.

Posted by , from Genève on 7 Apr 2019

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Comment from Hotel Management

10 Apr 2019 by Micaela Castilla - Brand Executive

Dear Sebastien, We sincerely appreciate the time invested to share your detailed, personal impression of your recent visit at our resort, it was all our pleasure to host you. Indeed, our wonderful position in the heart of Playa del Carmen allows us to provide unique and recreational vacations as we are located one block from the famous 5th Avenue and one block away from the famous beach clubs Mamitas and Kool beach. We would be happy to welcome you here again in the near future. Kind regards,

3 out of 5
Das Hotel ist neu und sieht auch sehr schön aus. Das Essen war für mich nicht lecker, ausser das Frühstücksbüffet. Es hat 3 Restaurants. Büffet, mexikanisch und asiatisch. Die Auswahl ist sehr beschränkt meiner Meinung nach. Und beim Büffet ist es so, dass man das Hauptgericht trotzdem auf der Karte aussuchen muss und nur ein Salat und Suppenbüffet vorhanden ist, welches seeehr klein ist. Wir hatten ein Zimmer im obersten Stockwerk und konnten sehr schlecht schlafen, da sie immer irgendwelche Bauarbeiten machten und ständig rumhämmerten und Lärm verursachten. Das Personal ist zwar nett, aber nicht sehr zuvorkommend, wie ich es mir in solch einem Hotel gewünscht hätte. Reception nicht freundlich!! Auf dem rooftop läuft immer Musik, was mich nicht störte. Das Personal dort oben ist auch am freundlichsten von allen! Ich empfehle den Strand von dem Schwesterhotel Playacar28, wo man mit dem shuttle hingefahren wird. Im cocobeach( das andere hotel dieser reihe) würde ich nicht beachen, da man fscherboote im wasser hat jnd das wasser sehr eklig ist. Die Lage vom Reef28 ist dafür perfekt für alles.

Posted by on 29 Mar 2019

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5 out of 5
Hôtel accueillant, personnel aimable et serviable!!! Je recommande vivement!

Posted by on 23 Dec 2018

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Comment from Hotel Management

13 Feb 2019 by Micaela Castilla - Brand Executive

Dear Nidoue, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

All-inclusive Details

All-inclusive room rates at The Reef 28 - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

Not included

  • Motorised water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities
  • Gratuities

  • Taxes included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Gratuities not included
  • Fitness facilities included
  • All food and beverages included
  • Surcharge for premium food items
  • Motorised water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • All on-site activities, facilities and equipment included
  • Off-site tours not included

Property Features

Some rates at The Reef 28 - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. The Reef 28 - Adults Only offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi. You'll find a business centre on site. A fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Reef 28 - Adults Only. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Reef 28 - Adults Only offers 120 forms of air-conditioned accommodation with iPod docking stations and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio
  • Sitting area
  • iPod dock
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

28 – On-site buffet restaurant.

Asiatico – On-site fine-dining restaurant. Open selected days.

Cachito – On-site fine-dining restaurant. Open selected days.

Lobby bar – On-site lobby lounge. Open daily.

Arriba – On-site rooftop bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Reef 28 - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard and American Express; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a USD 150 fee, and antigen/rapid COVID-19 testing is available for a USD 33 fee; reservations are required for on-site testing.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • On-site COVID-19 testing (PCR) is available
  • On-site COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Reservations are required for on-site COVID-19 testing
  • Minimum guest age is 18
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • The Reef 28 Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.