15 Jan 2021 by Lizeth Arratia / Hospitality Manager
Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for the time you have invested in sharing your review. We are delighted to know you had an amazing time enjoying our service and facilities. It will be a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
3 Dec 2019 by Micaela Castilla - Brand Executive
Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to know that you enjoyed your stay in our hotel. We hope to welcome you back to The Reef Coco Beach. Kind regards,
8 Jul 2019 by Micaela Castilla - Brand Executive
Dear guest, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. We hope to welcome you back to The Reef Coco Beach. Kind regards,
28 Nov 2018 by Micaela Castilla - Brand Executive
Dear Pris, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards
All-inclusive room rates at The Reef Coco Beach - Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.
Some rates at The Reef Coco Beach - Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach - Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/boogie boarding and snorkelling. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A beach bar, A swim-up bar, and A bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a free kid's club, an outdoor pool and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Reef Coco Beach - Optional All Inclusive offers 196 forms of accommodation with a safe and complimentary bottles of water. Rooms open to furnished balconies or patios. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
The Reef Coco Beach - Optional All Inclusive has 4 restaurants on site.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, a fitness centre and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Ya'ax Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a MXN 150 fee, and antigen/rapid COVID-19 testing is available for a MXN 33 fee; reservations are required for on-site testing.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.