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5.0 out of 5

"Lovely place, great food and great beach. Would highly recommend. " More

By a verified traveller on Mon 25 Nov 2019

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Hotel Description

Our customers tell us that they enjoy the helpful staff at Valentin Imperial Riviera Maya All Inclusive - Adults Only. During your stay, you're just a quick walk from Maroma Beach. Enjoy features like free breakfast, free WiFi in public areas and free valet parking. This 4.5-star resort has 540 rooms. Enjoy your stay with amenities like free WiFi and a free stocked minibar in each room.

  • Air-conditioned rooms with free minibar items, furnished balconies or patios and iPod docking stations
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • Enjoy Italian cuisine at L´ Olivo, one of the property's 8 restaurants and 11 bars/lounges
  • Splash around at the lazy river or swim in the 3 outdoor pools
  • Indulge with body wraps, body treatments or massages at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a health club
  • Guests speak favourably about the area's walkability and the helpful staff
  • Steps from Maroma Beach and El Manglar Golf Course
  • Airport shuttle service available for a fee

Deluxe Junior Suite

Bed Count 2 Double Beds Maximum Occupancy 3 Max
£242* Per night/room 2 Aug - 3 Aug

Silver Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golden Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Emerald Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Diamond Suite Privilege

Bed Count 1 King Bed Maximum Occupancy 3 Max

Golden Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Valentin Imperial Riviera Maya All Inclusive - Adults Only ratings based on 3 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Valentin Imperial Riviera Maya All Inclusive - Adults Only

Everyone (2) Couples (1)
5 out of 5
Lovely place, great food and great beach. Would highly recommend.

Posted by on 25 Nov 2019

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Comment from Hotel Management

4 Jan 2020 by VI

Dear guest, Thank you for sharing your positive review regarding the time you spent at Valentin Imperial Riviera Maya during your holidays. We are flattered by reading you had such a great time and that the quality of our services was up to your expectations along with the activities and services. We want to take customer service up to the next level as making everybody feeling like home , thus you can have total certainty that we will go out our way on your next trip to make your holidays truly a success. Kindest regards,

5 out of 5
The best, beach , entertainment team , hotel and food

Posted by , from Uk on 28 Oct 2018

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Comment from Hotel Management

12 Nov 2018 by VIRM CCARE

Dear guest, Thank you so much for your comments, we hope to see you soon again at the VIRM. Warm regards!

5 out of 5

Posted by on 6 Aug 2019

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Comment from Hotel Management

11 Aug 2019 by Customer Care Team

Dear guest, Thank you very much for your kind review and we are delighted you enjoyed your stay, in particular the service you were offered by my colleagues. It was a pleasure having you with us and we look forward to welcoming you back again very soon at Valentin Imperial Riviera Maya. With kind regards,

About the Valentin Imperial Riviera Maya All Inclusive - Adults Only

Location Carr.Fed.307 Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Meals, snacks and beverages included
  • In-room minibar (all beverages included)

Entertainment

  • On-site live performances

Not included

  • Airport transfers
  • Spa/beauty facilities and services

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Taxes included
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Additional gratuities accepted
  • All on-site activities, facilities and equipment included
  • Airport transfers not included
  • On-site live performances included

Property Features

Valentin Imperial Riviera Maya All Inclusive - Adults Only is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Valentin Imperial Riviera Maya All Inclusive - Adults Only, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers outdoor tennis courts, a health club and a garden. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.

  • 540 guestrooms or units
  • 15 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Valentin Imperial Riviera Maya All Inclusive - Adults Only offers 540 forms of air-conditioned accommodation with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (24 hours)
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.

L´ Olivo – This restaurant specialises in Italian cuisine and only serves dinner.

Ginger – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

Taman Sari – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

L´Alsace – This restaurant specialises in French cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a lazy river and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Valentin Imperial Riviera Maya All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 174 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Imperial
  • Maya Imperial Valentin
  • Maya Valentin Imperial
  • Valentin Imperial All Inclusive
  • Valentin Imperial Maya
  • Valentin Imperial Maya All Inclusive Playa del Carmen
  • Valentin Imperial Maya Playa del Carmen
  • Valentin Maya All Inclusive
  • Valentin Maya Imperial
  • Valentin Imperial Maya Hotel Playa Del Carmen
  • Valentin Imperial Maya Riviera Maya, Mexico
  • Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
  • Hotel Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
  • Valentin Imperial Riviera Maya Adults Playa del Carmen
  • Valentin Imperial Rivera Maya All Inclusive Adult Hotel
  • Valentin Imperial Riviera Maya Adults Hotel
  • Valentin Imperial Riviera Maya Adults
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  • Hotel Valentin Imperial Rivera Maya All Inclusive - Adult Only
  • Valentin Imperial Riviera Maya All Inclusive Adults Only
  • Valentin Imperial Riviera Maya All Inclusive
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  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya

You should know

  • Valentin Imperial Riviera Maya All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.