"Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and ... " More
18 Dec 2023 by Pedro Lara, General Manager
Dear Rowena, Thank you for sharing your experience in our magic jungle, we are pleased to know that we were able to make your anniversary a memorable experience. Our colleagues Jacqueline and Angel will be delighted to know that their service helped you enjoy your stay.We hope to have the opportunity to host you at your next celebration.Best regards, Pedro Lara, General Manager
2 Oct 2018 by General Manager
Maus66, Vielen Dank, dass Sie Zeit genommen haben, und ein schönes Bewertung geschrieben haben nach Ihrem Aufenthalt in Viceroy Riviera Maya. Es ist mir eine Freude, Ihre Kommentare mit meinen Kollegen zu teilen Sie werden erfreut sein zu wissen, dass ihre Bemühungen so gut geschätzt werden. Ich freue mich sehr, dass Sie Ihren gesamten Aufenthalt in unserem Hotel genossen haben. Nochmals vielen Dank für Ihre tolle Empfehlung an Viceroy Riviera Maya. Wir freuen uns schon bald auf Ihren nächsten Besuch. Mit freundlichen Grüßen, Pedro Lara | General Manager
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Not included
Viceroy Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Viceroy Riviera Maya All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. A library, a terrace, and tour or ticket assistance are also featured at the luxury Viceroy Riviera Maya All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Viceroy Riviera Maya All Inclusive offers 41 air-conditioned accommodations with private plunge pools and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.
Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
Viceroy Riviera Maya All Inclusive has 2 restaurants on site.
24-hour room service is available.
Recreational amenities at the property include an outdoor pool and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Viceroy Riviera Maya All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.