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5.0 out of 5

"Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and ... " More

By a verified traveller on Sat 25 Nov 2023

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Signature Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Hotel Description

During your stay at Viceroy Riviera Maya All Inclusive, you're just a quick walk from Playa Xcalacoco. Features include free breakfast and free WiFi in public areas, plus 2 restaurants.

  • Free full breakfast served daily
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a beach bar and a poolside bar
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with facials, manicures and pedicures or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 9 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Quinta Avenida
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee

Viceroy Riviera Maya All Inclusive ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Viceroy Riviera Maya All Inclusive

Everyone (1) Couples (1)
5 out of 5
Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.

Posted by on 25 Nov 2023

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Comment from Hotel Management

18 Dec 2023 by Pedro Lara, General Manager

Dear Rowena, Thank you for sharing your experience in our magic jungle, we are pleased to know that we were able to make your anniversary a memorable experience. Our colleagues Jacqueline and Angel will be delighted to know that their service helped you enjoy your stay.We hope to have the opportunity to host you at your next celebration.Best regards, Pedro Lara, General Manager

5 out of 5

Erholung, Relax, Gaumenschmaus

Pros: Der täglicher Spaziergang durch den faszinierenden Urwald inkl. das Tierwelt. Das aufmerksame Personal. Die excellenten Speisen und Getränke.
Cons: Ja, die Villa 35 etwas besser isolieren gegen den aussen Lärm (ist dem Hotelmanagement sicher schon bekannt - Nachbarn, etc.)
Location: Das Hotel ist an der Riviera Maya von wo man sehr viele abwechslungsreiche Ausflüge unternehmen kann.
Wunderschöne, ökologische im Urwald eingebaute Anlage. Freundliches und aufmerksames Personal. Alles ist sehr gepflegt und sauber. Excellente Küche, die Produkte wie auch die Speisen sind sehr abwechlungsreich und frisch. Die Natur, die Flora und Fauna der Anlage sind sehr faszinierend.

Posted by , from CH on 3 Aug 2018

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Comment from Hotel Management

2 Oct 2018 by General Manager

Maus66, Vielen Dank, dass Sie Zeit genommen haben, und ein schönes Bewertung geschrieben haben nach Ihrem Aufenthalt in Viceroy Riviera Maya. Es ist mir eine Freude, Ihre Kommentare mit meinen Kollegen zu teilen Sie werden erfreut sein zu wissen, dass ihre Bemühungen so gut geschätzt werden. Ich freue mich sehr, dass Sie Ihren gesamten Aufenthalt in unserem Hotel genossen haben. Nochmals vielen Dank für Ihre tolle Empfehlung an Viceroy Riviera Maya. Wir freuen uns schon bald auf Ihren nächsten Besuch. Mit freundlichen Grüßen, Pedro Lara | General Manager

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • À la carte meals, snacks and select beverages included
  • Basic alcoholic drinks included

Not included

  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Room service

  • A la carte dining included
  • Service charge included
  • Local non-alcoholic drinks and soft drinks included
  • Basic alcoholic drinks included
  • Additional service charge accepted
  • Premium/imported alcoholic drinks not included
  • Room service not included
  • Minibar not included

Property Features

Viceroy Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Viceroy Riviera Maya All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. A library, a terrace, and tour or ticket assistance are also featured at the luxury Viceroy Riviera Maya All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 41 guestrooms or units
  • 2 dining venues
  • Built in 2012
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Viceroy Riviera Maya All Inclusive offers 41 air-conditioned accommodations with private plunge pools and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private Plunge Pool
  • Private balcony or patio
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.

Viceroy Riviera Maya All Inclusive has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Scuba diving on site

Spa Services

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Viceroy Riviera Maya All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 14
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 16 per cent of room rate

The resort fee includes:

  • Fitness centre access
  • In-room coffee
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 348 per vehicle (return, maximum occupancy 2)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Viceroy Riviera Maya All Inclusive All-inclusive property
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya Inclusiv
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya All Inclusive All-inclusive property

You should know

  • This is an adults-only property and guests under 14 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.