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"Beautiful resort close to the beach. The room was large and functional. The staff was friendly and helpful. The a la carte restaurants were a positive ... " More

By a verified traveller on Sun 14 Oct 2018

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Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
£173* Per night/room 30 May - 31 May

Accessible Room Superior Garden View - 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Ocean View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Ocean View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of Viva Wyndham Maya - All Inclusive's great beach location. During your stay, you'll be within walking distance of Plaza Paraiso. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This 3.5-star property has 604 rooms over 3 floors. All rooms offer free WiFi and balconies.

  • Air-conditioned accommodations with balconies, LCD TVs and fridges
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at La Terraza, one of the property's 5 restaurants and 2 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Services include a free kids' club, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests speak favourably about the location and the value of their stay
  • 5 minutes by car from Playacar Golf Club and 11 minutes from Quinta Avenida
  • Airport shuttle service available for a fee

Viva Wyndham Maya - All Inclusive ratings based on 5 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Viva Wyndham Maya - All Inclusive

Everyone (4) Couples (1)
4 out of 5
Beautiful resort close to the beach. The room was large and functional. The staff was friendly and helpful. The a la carte restaurants were a positive surprise. The dining room fell a bit and reminded of a company canteen. But the food was good and varied. We appreciated the quiet adult pool. The hotel is a paradise for all lovers of alcoholic drinks. Conclusion: very good price-performance ratio.

Posted by , from Berne, Switzerland on 14 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by General Manager

Dear HansPeter, Thank you for your kind and detailed review of our Resort, its facilities and services. We are very happy to know we have achieved our goal of offering you a memorable stay at our Viva Wyndham Maya Resort. We wish you only the best of future travels and look forward to welcoming you back to our Resort in the near future. Warm regards, General Manager Viva Wyndham Maya

1 out of 5

Posted by on 28 Aug 2021

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1 out of 5

Posted by on 28 Aug 2021

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1 out of 5

Posted by on 28 Aug 2021

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4 out of 5
Hat mir gefallen: Abwechslungsreiches Buffet und tolle A la Carte Restaurants. Hat mir nicht gefallen: Es gab keine Wasser Flaschen fürs Zimmer, nur am ersten Tag (Anreise).

Posted by , from Schweiz on 3 Aug 2019

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About the Viva Wyndham Maya - All Inclusive

Location Paseo Xaman-ha, Lote, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Cycling
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis racquets
  • Children's club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkelling excursions
  • Snorkelling
  • Golf
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site nightclubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Tennis rackets included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Snorkelling not included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Scuba lessons included
  • All non-motorised water sports included
  • On-site live performances included
  • Theme parties included

Property Features

Viva Wyndham Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Viva Wyndham Maya - All Inclusive for summer fun including 2 outdoor swimming pools, the free kids' club and a children's pool. Free breakfast is available daily. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a hot tub and a sauna. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 604 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars or lounges
  • 18980 sq ft of conference space
  • 1763 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Wyndham Maya - All Inclusive offers 604 accommodations, which are accessible via exterior corridors and feature minibars and a hairdryer. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • LCD television
  • Cable channels
  • Premium channels
  • Fridge
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 11:00 AM.

La Terraza – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Hacienda Don Diego – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Portofino – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

Miramare – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

Viva Café – This restaurant specialises in fusion cuisine and only serves dinner. Reservations are required. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkelling nearby
  • Rock climbing on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Handrails in stairways
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham Maya - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • On-site COVID-19 testing (PCR) is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Count on Us (Wyndham)
  • On-site COVID-19 testing (Antigen) is available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Reservations are required for on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.36 per accommodation, per night
  • Administrative fee: USD 1.4 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Viva
  • Maya Viva Wyndham
  • Viva Maya
  • Viva Maya Resort
  • Viva Maya Wyndham
  • Viva Wyndham Maya
  • Viva Wyndham Maya Playa del Carmen
  • Viva Wyndham Maya Resort All Inclusive
  • Viva Wyndham Maya Resort All Inclusive Playa del Carmen
  • Wyndham Viva Maya
  • Viva Wyndham Maya All Inclusive Playa del Carmen
  • Viva Wyndham Maya Resort
  • Viva Wyndham Maya Resort Playa del Carmen
  • Playa Del Carmen Wyndham
  • Viva Wyndham Maya Hotel Playa Del Carmen
  • Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
  • Wyndham Hotel Playa Del Carmen
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Inclusive
  • Viva Wyndham Maya
  • Viva Wyndham Maya - All Inclusive Playa del Carmen
  • Viva Wyndham Maya - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.