8 Dec 2021 by The Grosvenor Team
Dear Sybil, Thank you for your review. Unfortunately, your booking type was non-refundable, which is why we were unable to refund you, regardless of the amount of notice given. We do offer a couple of more flexible options for future reference, that enable us to either refund or change dates where necessary. Kind Regards
10 Sep 2019 by Jo Caswell - General Manager
Thank you for taking the time to leave us a review. I'm sorry you were disturbed by any noise from the bar. Last orders are at 11.30pm and it shuts completely at 12.00. We haven't had this complaint before, but should you choose to stay with us again we can certainly accommodate you further away from the bar area.
23 Apr 2019 by Jo Caswell - Genera Manager
Thank you for taking the time to leave us a good review. We look forward to seeing you again on your next trip to Plymouth.
10 Dec 2018 by Jo Caswell - General Manager
Thank you for leaving us a good review! We hope to welcome you back again soon.
2 Aug 2019 by Jo Caswell - General Manager
Thank you for leaving us such a great review score and we hope to see you again on your next visit to Plymouth!
16 Aug 2018 by Jo Caswell - General Manager
Danke, dass Sie sich die Zeit genommen haben, uns eine tolle Bewertung zu hinterlassen. Wir hoffen, Sie in Zukunft wieder zu begrüßen.
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. The business-friendly The Grosvenor Plymouth also features complimentary newspapers in the lobby and a television in common area.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking (limited spaces)
The Grosvenor Plymouth offers 40 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Plymouth hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast daily from 7 AM to 9:30 AM.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:30 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 11:30 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast and lunch. Each guest room is kept vacant for a minimum of 24 hours between bookings.
