6 Jan 2020 by Cassey
Good morning Mr & Mrs Jemmett, We would like to thank you for taking the time to offer your feedback and comments about your stay, feedback is the lifeline to our business and we wish to apologise for failing to meet our standards in service. To be greeted with such poor customer service is not our standard and has been addressed with our relevant staff. As advertised wifi is $15, you are welcome to use your own data. We are glad the Olive Grove Room was suitable and we do find individual taste does dictate which style of accommodation people prefer. Fresh towels are replaced when they are left in the bathtub or on the third night; we do not replace towels with every service of the room as we pride ourselves on looking after the environment both in energy and water conservation but are happy to accommodate if requested. Without question the floors should be done if required. We are sorry the breakfast was not to your liking and the wait staff commentary has been discussed with them . We again thank you for your constructive feedback and hope to welcome you back where you will experience the Estate Tuscany standards.
A winery is on site. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Event space at this motel measures 12443 square feet (1156 square metres) and includes conference centres. An outdoor pool, spa services, and a terrace are also featured at the family-friendly Estate Tuscany. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4-star Pokolbin motel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Estate Tuscany offers 38 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and coffee/tea makers. This accommodation offers separate sitting areas. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers. This Pokolbin motel provides wireless Internet access for a surcharge. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.
For a fee, guests can enjoy a full breakfast daily from 8 AM to 10 AM.
The Mill Restaurant – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Brokenback Bar – Overlooking the garden, this bar specialises in pizza and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Recreational amenities at the motel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
The front desk is open daily from 8 AM - 7 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: The Mill RestaurantIf you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
The front desk at this property is open daily from 8 AM - 7 PM.
Guests arriving after hours will need to go to the following location to check in: The Mill Restaurant
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.