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3.8 out of 5

"Pool area not great; beds usually all "reserved" for hours on end with no sign of any people on them. " More

By a verified traveller on Mon 05 Aug 2019

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Standard Apartment, 1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the clean aparthotels at this aparthotel. During your stay, you'll be within walking distance of Pollensa Port. Free WiFi in public areas, 3 outdoor pools and 2 restaurants are available. Built in 2000, this 3-star aparthotel has 100 aparthotels. Enjoy your stay with amenities like a deep-soaking bath and a kitchenette in the apartment.

  • Air-conditioned aparthotels with kitchenette, balcony or patio and deep-soaking bath
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and 3 outdoor pools
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes 3 outdoor tennis courts, a fitness centre and a steam room
  • Guests have great things to say about the clean guestrooms and the WiFi
  • Just a 2-minute drive from Pollensa Port and 14 minutes from Formentor Cape
  • Beach shuttle service available for a fee

Aparthotel Duva Convention Center & Spa ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aparthotel Duva Convention Center & Spa

Everyone (4) Family (2)
4 out of 5
Pool area not great; beds usually all "reserved" for hours on end with no sign of any people on them.

Posted by on 5 Aug 2019

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4 out of 5

Posted by on 11 May 2019

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4 out of 5
Bit of a walk from town centre, good value but a bit isolated

Posted by , from Wirral on 19 Oct 2018

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4 out of 5
It’s a bit of a walk from town, okay on a nice evening but maybe not in the rain

Posted by , from Wirral on 15 Sep 2018

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5 out of 5

You will struggle to find friendlier staff

Pros: Comfortable, Friendly, 1st Class customer service.
Cons: out of hours food availability
Location: location ideal, 10-15 mins walk to the beach
Made to feel welcome from the moment you set foot in reception to the moment you hand your keycard back. Honest, caring and genuine members of staff you will struggle to find better. Thank you guys, top people!

Posted by , from Essex on 9 Sep 2017

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2 out of 5

Grosses Hotel ohne Scharm in schlechtem Zustand

User Zimmer war leider sehr dreckig. Fremde Haare im Bad, viele kleine Krabbeltierchen. Das Bad war in schlechtem Zustand. Es sah aus wie Schimmel. Der Türstopper war ein Nagel im Boden. Das Frühstückbuffet ist dafür sehr reichhaltig.

Posted by on 1 Oct 2017

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About the Aparthotel Duva Convention Center & Spa

Location Carretera Puerto de Pollensa, Km 58, Pollensa, Mallorca 7470

Renovations + Closures

The property is closed between 03 November and 29 March.

All-inclusive Details

All-inclusive room rates at this aparthotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks and local non-alcoholic beverages included

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Other inclusions

  • Transport to off-site activities

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Gratuities

  • Taxes included
  • All meals served buffet style
  • On-site entertainment and activities included
  • Buffet and à la carte dining
  • Local non-alcoholic beverages and soft drinks included
  • Transport to off-site activities included
  • Additional gratuities accepted
  • Gratuities not included
  • Fitness facilities included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • Theme parties included

Property Features

Some rates at this aparthotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Aparthotel Duva Convention Center & Spa offers its guests 3 outdoor swimming pools, outdoor tennis courts, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. A fitness centre, spa services, and a library are also featured at the business-friendly Aparthotel Duva Convention Center & Spa. Smoking is allowed in designated areas at this 3-star Pollensa aparthotel.

  • 100 guestrooms or units
  • 2 dining venues
  • Built in 2000
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 3
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Sofa bed
  • Microwave
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Airport: Palma de Mallorca (PMI) (65.5 km / 40.7 mi)
  • Property shuttles: Beach shuttle

Room Amenities

This aparthotel offers 100 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies or patios. This individually decorated accommodation has separate living rooms and includes twin sofa beds and desks. Beds feature down comforters. Accommodation at this 3-star aparthotel has kitchenettes with microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets and complimentary toiletries. In-room massages and hypo-allergenic bedding can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Private balcony or patio
  • Separate bedroom
  • Living room
  • Deep-soaking bath
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Microwave
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Down blanket
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.

Buffet Restaurant – This restaurant serves breakfast, lunch and dinner.

Giravolta – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Snorkelling nearby
  • Rock climbing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Cave exploring nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Playground on site
  • Rafting nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages, facials, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless checkout is available. The property is kept vacant for a minimum of 24 hours between guest stays. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property Registry Number – Pm-2812
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 11 for adults and EUR 5.50 for children (approximately)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aparthotel Duva Convention Center
  • Aparthotel Duva Convention Center Aparthotel
  • Aparthotel Duva Convention Center Aparthotel Pollensa
  • Aparthotel Duva Convention Center Pollensa
  • Duva Convention Center Pollensa
  • Duva Convention Center
  • Aparthotel Duva Convention Center Spa
  • Duva Convention Center & Spa
  • Aparthotel Duva Convention Center Spa
  • Aparthotel Duva Convention Center & Spa Pollensa
  • Aparthotel Duva Convention Center & Spa Aparthotel
  • Aparthotel Duva Convention Center & Spa Aparthotel Pollensa

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 8:00 PM
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.