20 Jul 2022 by Filipe Pacheco
Caro Rolf, I would like to thank you for sharing with us your opinion after staying with us. We do regret that we didn't achieve all your expectations. We are surprised your mention the check in took so long because in our records you checked in at 3:00 pm (the normal hour) at the same time on a group arrival and you had preference at the line. It was also with great pleasure that we upgraded you to an executive room for free. As for the wine situation, we trully sorry for the inconvenience and the situation was explained by our Restaurant Chef and we have offered a bottle of chardonay wine that you ended up refusing. It's important to us know what have been the guests experiences as it will allow us to measure our work, make improvements and changes on our daily performance. Kind regards, Filipe Pacheco Hospitality Manager
23 Jun 2022 by Filipe Pacheco
Dear Raquel, We would like to thank you your review in behalf of the hotel. It's the best feedback we can have from our guests after they experience with us. It's also an instrument we use for measure our daily work and service. We hope to see you soon at Azoris Royal Garden. Regards from all the team
2 Aug 2021 by L'équipa de ARG
Cher XXXX Merci beaucoup pour votre commentaire. Nous sommes heureux que vous ayez apprécié votre expérience avec nous. Nous espérons vous recevoir bientôt dans l'un de nos hôtels. A bientôt !
15 Jul 2019 by Azoris Royal Garden
Dear Guest, Thanks you for taking the time to review our services. We hope to have you again with us soon!
The property will be renovating from 1 March 2024 to 31 March 2024 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimise noise and disturbance.
Azoris Royal Garden offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 6 meeting rooms. An outdoor pool, a kids' pool, and 1 hot tub are also featured at the family-friendly Azoris Royal Garden. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. This 4-star Ponta Delgada hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Azoris Royal Garden offers 193 accommodations, which are accessible via exterior corridors and feature minibars and a safe. 36-inch flat-screen televisions come with cable channels. Bathrooms include bidets, complimentary toiletries and hairdryers. This Ponta Delgada hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Housekeeping is offered on a daily basis and change of towels can be requested.
Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
KOI Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.
An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Azoris Royal Garden offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
