15 Nov 2018 by Edgar Dos Santos.
Dear Mrs.Jane On the behalf of the Vila Nova hotel team , we would like to thank you for the detailed and positive experience you mirror on your review. We receive and embrace your words with great humbleness and great responsibilty , therefore team will continue to work towards flawless service on a daily basis so that we can be consistent on the long run. We hope that we have the opportunity to welcome you back in our Hotel. Kind Regards
10 Oct 2019 by Edgar Dos Santos
Dear Sir / Madam , We thank you for your preference, and we are delighted to hear that you enjoyed and praised our pro active service and that we are quick in our responses, this detail is something that we work on daily. Kind Regards
12 Nov 2018 by Edgar Dos Santos
Dear Mrs.Chiraz We are very happy to read your comments regarding our hotel and team members . It Is we great sense of responsibilty that we are able to provide consistency and tailored service to our guests. We will share your kind comments will all colleagues from Vila Nova Hotel. Kind Regards
There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a library, and a terrace are also featured at the business-friendly My Story Hotel Vila Nova. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Ponta Delgada hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
My Story Hotel Vila Nova offers 102 forms of accommodation with laptop-compatible safes and a hairdryer. Televisions come with cable channels. Bathrooms include a bath and bidets. This Ponta Delgada hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Atlantis Room – This poolside buffet restaurant serves breakfast and dinner.
Vila Nova Hotel Bar – This cocktail bar only serves light fare.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.