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4.8 out of 5

"We loved our 6 night stay at this hotel. The staff were really nice and helpful especially the guy with a beard who organised car hire for us and got ... " More

By a verified traveller on Fri 19 Oct 2018

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Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (King Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The clean rooms at My Story Hotel Vila Nova get high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Military Museum of the Azores. Free WiFi in public areas, an outdoor pool and a restaurant are available. Built in 2002, this 3-star hotel has 102 rooms over 7 floors. Each room includes amenities such as free WiFi and cable TV channels.

  • Air-conditioned rooms with cable TV, room service and laptop-compatible safes
  • Free WiFi
  • Enjoy a bite to eat at Atlantis Room, a buffet restaurant with a poolside location
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Ponta Delgada Harbour and 8 minutes from University of the Azores
  • Airport shuttle service available for a fee

My Story Hotel Vila Nova ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for My Story Hotel Vila Nova

Everyone (3) Family (1)
5 out of 5
We loved our 6 night stay at this hotel. The staff were really nice and helpful especially the guy with a beard who organised car hire for us and got us a much better deal than we could get in the offices in town.The rooms are great and the beds very comfortable with good quality bed linen and pillows. We had a tv with English news channels and fast free wifi. The bathroom like the bedroom was very clean and liquid soap and hairdryer was provided. The air con worked well but we didn't need it much in October. We had a lovely balcony overlooking the pool. There was some aeroplane noise as we were so near the runway but it didn't bother us and it stopped during the night .It was an easy 5 -10 min walk into town to all the restaurants and bars. The breakfast was great, it stated that it was continental but we got bacon scrambled eggs sausages etc as well as fresh fruit ,yoghurt,cheeses hams breads pastries juices etc. There was great coffee made from freshly ground beans in the espresso machine ( just add 2 shots to hot milk ) It was much better than the other coffee machine making lattes etc. We had one very wet day when we couldn't leave the hotel so we had lunch in the bar and got lovely home made meat soup and coffees served by a very friendly waitress. The buffet dinner menu was 20 euro but we didn't take it as it seemed too expensive for a small selection of dishes , if they reduced the price more people might eat there. The pool area was lovely with comfortable sun beds

Posted by , from UK on 19 Oct 2018

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Comment from Hotel Management

15 Nov 2018 by Edgar Dos Santos.

Dear Mrs.Jane On the behalf of the Vila Nova hotel team , we would like to thank you for the detailed and positive experience you mirror on your review. We receive and embrace your words with great humbleness and great responsibilty , therefore team will continue to work towards flawless service on a daily basis so that we can be consistent on the long run. We hope that we have the opportunity to welcome you back in our Hotel. Kind Regards

4 out of 5
kaikki ok, hyvä aamupala, nopea reagointi kysymyksiin

Posted by on 10 Oct 2019

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Comment from Hotel Management

10 Oct 2019 by Edgar Dos Santos

Dear Sir / Madam , We thank you for your preference, and we are delighted to hear that you enjoyed and praised our pro active service and that we are quick in our responses, this detail is something that we work on daily. Kind Regards

5 out of 5
It is a 3 stars hotel but has the service and confort of a 4 stars hotel. I really enjoyed staying there. It is a walking distance from the center and the personnel in the hotel is super duper nice and extremely helpful. You feel at home from the beginning. I will surely come back again and again. Many thanks to Marcelo the Director, Helena and Nicole. Amazing staff. Really!!!!

Posted by , from Switzerland on 8 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Edgar Dos Santos

Dear Mrs.Chiraz We are very happy to read your comments regarding our hotel and team members . It Is we great sense of responsibilty that we are able to provide consistency and tailored service to our guests. We will share your kind comments will all colleagues from Vila Nova Hotel. Kind Regards

5 out of 5

Zentral gelegen

Pros: Freundlicher Service
Cons: Nein
Location: Am Rande der Altstadt
Praktisch am Rand der Innenstadt, wir waren dort nur für eine Nacht, ruhig gelegen

Posted by , from Zürich on 31 Aug 2018

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Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a library, and a terrace are also featured at the business-friendly My Story Hotel Vila Nova. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Ponta Delgada hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 7 levels
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Ponta Delgada (PDL-Joao Paulo II) (4.7 km / 2.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

My Story Hotel Vila Nova offers 102 forms of accommodation with laptop-compatible safes and a hairdryer. Televisions come with cable channels. Bathrooms include a bath and bidets. This Ponta Delgada hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Bathtub
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bidet
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Atlantis Room – This poolside buffet restaurant serves breakfast and dinner.

Vila Nova Hotel Bar – This cocktail bar only serves light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby
  • Scuba diving nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • LGBTQ friendly
  • Property Registry Number – 7270
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 50.00
  • New Year's Eve (31 December) Gala Dinner per child: EUR 25.00 (from 4 to 12 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: EUR 40.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12 per person (approximately)
  • Airport shuttle fee: EUR 7.50 per person (one-way)
  • Airport shuttle fee per child: EUR 7.50 (one-way), (from 3 to 12 years old)
  • Self-parking fee: EUR 4 per day
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Vila Nova
  • Vila Nova Hotel
  • Vila Nova Hotel Ponta Delgada
  • Vila Nova Ponta Delgada
  • Vila Nova Hotel Ponta Delgada
  • Vila Nova Ponta Delgada
  • Vila Nova
  • Hotel Vila Nova Hotel Ponta Delgada
  • Ponta Delgada Vila Nova Hotel Hotel
  • Hotel Vila Nova Hotel
  • Vila Nova Hotel
  • My Story Hotel Vila Nova Hotel
  • My Story Hotel Vila Nova Hotel
  • My Story Hotel Vila Nova Ponta Delgada
  • My Story Hotel Vila Nova Hotel Ponta Delgada

You should know

  • My Story Hotel Vila Nova offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.