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3.8 out of 5

"Position. I remember staying in this hotel 'for work' about 25 years ago and it stuck in my mind. As others have mentioned it is slightly 'tired', bu ... " More

By a verified traveller on Tue 05 Nov 2019

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Double Room, Balcony, Harbour View

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£201* Per night/room 31 Aug - 1 Sep

Double Room, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Economy Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Double Room, Balcony, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Haven Hotel. During your stay, you're just a quick walk from Sandbanks Beach. You'll find features such as free breakfast and free WiFi in public areas, plus a restaurant. This 4-star hotel has 84 rooms. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer LCD TVs, coffee/tea makers and desks
  • Free full breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at The Point Restaurant, a fine-dining restaurant with ocean views
  • Self-parking available for a fee
  • Services include concierge services, tour or ticket assistance and wedding services
  • On-site recreation includes a steam room and a sauna
  • Guests speak favourably about the location and the helpful staff
  • Steps from Sandbanks Beach and Sandbanks Ferry Terminal

Haven Hotel ratings based on 9 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Haven Hotel

Everyone (5) Couples (4) Family (1)
4 out of 5
Position. I remember staying in this hotel 'for work' about 25 years ago and it stuck in my mind. As others have mentioned it is slightly 'tired', but perhaps this adds to its character. I would stay again.

Posted by on 5 Nov 2019

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4 out of 5
Fantastic location and views, still has some character and varied clientele. Felt some things had been levered in: going through the dining room to get to the spa and some bits were looking a bit tired. But could be a fabulous hotel, prefer over others in the area and would definitely go back.

Posted by on 18 Jun 2019

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3 out of 5
Room was fairly small, particularly the bathroom, which felt a little old. Shower was average

Posted by on 6 Apr 2019

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3 out of 5
Disappointed with our small room - booked a balcony harbour room the best room which was left on website, which we had stayed in before which was large and comfy previously so was confident this would be good! This time it was tiny and made it difficult for me and my v tall partner to move about in, could barely get in the bathroom which had cupboard doors! Cold pool in spa area, no jacuzzi working, closed outdoor pool. OH enjoyed the sauna which I couldn’t use as am pregnant. Breakfast a bit shambolic. V v busy and seemed staff couldn’t cope. Waiter took our order of eggs which he seemed to not want to do as was worried we would be forgotten as seemed to be no one taking coffee or egg orders, and anyway the eggs never appeared. Asked 20 or so mins later and it seems the ‘order’ had gone missing ? Overall disappointing compared to our first stay however clean and tidy and excellent location which is the reason we stayed. Probably the last time for us am afraid.

Posted by on 20 Feb 2019

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4 out of 5
Excellent position with wonderful views and right on one of best beaches in the UK. The hotel needs a little bit of tlc but the new owners have put some money into this. The food is excellent and the breakfast is included and very well presented. The staff were not particularly welcoming,which was a shame. The bar staff were slow and needed help due to being understaffed. This led to a queue building up and a long wait to be served drinks and bar food. This wa

Posted by on 9 Aug 2018

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5 out of 5

Excellent Hotel

Stayed in Haven Hotel six nights had a wonderful time the staff are so friendly and helpfull and the hotel itself so close to beach & shops .

Posted by , from Hertfordshire on 2 Aug 2017

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4 out of 5
Pros: The swimming pool area was really relaxing and calming
Cons: There was a wedding which I know they had there but it felt like my room was in the function, we was on the 1 st floor but it was quieter on the balcony then in the room
Location: Lovely location and great facilities

Posted by on 14 Nov 2016

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3 out of 5

Great Hotel for location and views

Pros: The views....sun rise and sun set over the bay was awesome
Cons: Staff knowledge about restaurant services was not consistent, we were left confused by differing answers. Long wait at table for order to be taken
Location: Great for views ...good hub to visit Swanage and Poole
Good room with balcony and sea view is a must. Bedroom small but clean. Having read other reviews on this hotel I found it to be well kept and up to date. Its only let down being the restaurant facilities, there is little choice and a little expensive for what you get. Our visit was marred by poor service in the restaurant, the food was good, but it took too long to arrive.

Posted by on 9 Nov 2016

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4 out of 5

Nice hotel but no where to eat around

Nice place to stay. Felt like the only coloured ppl there, and others felt threatened by us. It would be nice For more places to eat around.

Posted by on 17 Sep 2016

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business centre on site. A sauna, a terrace, and tour or ticket assistance are also featured at the business-friendly Haven Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Poole hotel is smoke free.

  • 84 guestrooms or units
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Bournemouth (BOH-Bournemouth Intl.) (18.3 km / 11.4 mi)
  • Train station: Poole Parkstone Station (6.2 km / 3.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Haven Hotel offers 84 forms of accommodation with complimentary bottles of water and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

The Point Restaurant – Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

Pavilion Bar – Overlooking the ocean, this bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Nearby Activities

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 18.0 per day.
  • Cots (infant beds) are available for GBP 6.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The Budget Double Rooms face the courtyard of the hotel and do not offer views due to their frosted windows. Rooms may be affected by noise from kitchen fans during service time.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10.00 per night
  • Crib (infant bed) fee: GBP 6.0 per day
  • Rollaway bed fee: GBP 18.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Haven Hotel
  • Haven Hotel Poole
  • Haven Poole
  • Haven Hotel Hotel
  • Haven Hotel Poole
  • Haven Hotel Hotel Poole

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.