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Poole Quay Hotel

3-star property
The Quay, Poole, England 020 3788 4841
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3.5 out of 5
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See all 14 ebookers Reviews

"V convenient for the ferry port and in a lovely spot on the quay. Hotel is looking rather tired and in need of a refurb but room was clean, with v co ... " More

By a verified traveller on Mon 09 Aug 2021

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£88* Per night/room 29 May - 30 May

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room, Harbour View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Twin Room, 2 Single Beds, Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Poole Quay Hotel. During your stay, you're just a quick walk from Poole Harbour. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This 3-star hotel has 70 rooms. All rooms offer free WiFi and TVs.

  • All accommodations offer 24-hour room service, TVs and coffee makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served weekends for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the comfortable guestrooms and the location
  • Steps from Poole Harbour and Poole Quay
  • Pets welcome for a fee

Poole Quay Hotel ratings based on 14 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Poole Quay Hotel

Everyone (2) Couples (7) Business (2) Family (2) Other (1)
4 out of 5
V convenient for the ferry port and in a lovely spot on the quay. Hotel is looking rather tired and in need of a refurb but room was clean, with v comfy bed. Breakfast was fresh.

Posted by on 9 Aug 2021

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Comment from Hotel Management

8 Sep 2021 by Ashleigh

Thanks for the review! I'm glad you enjoyed our location! i have passed all your comments to the relevant departments to make the necessary improvements! Many Thanks

3 out of 5
Great location overlooking the quay We had a standard room & it was fine just a little tired but it was ok Breakfast was lovely and staff friendly & helpful

Posted by , from Wembley on 1 Aug 2020

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Comment from Hotel Management

5 Aug 2020 by Oksana Skinner

Many thanks for taking the time to leave a review for Thistle Poole following your recent visit. I’m very pleased to note that you enjoyed your stay and in particular found our location ideal for your needs and our staff friendly and helpful. I have shared this feedback with the entire team to ensure that they remain motivated to provide this high level of service. I look forward to welcoming you back again in the near future. Warm Regards

4 out of 5

Posted by on 26 Jul 2020

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Comment from Hotel Management

24 Aug 2020 by Kerry Thacker-Day

Many thanks for taking the time to leave a review for Thistle Poole following your recent visit. I’m very pleased to note that you enjoyed your stay. I look forward to welcoming you back again in the near future. Warm Regards, Kerry Thacker-Day

5 out of 5

Beautiful view, staff so friendly and helpfull.

As already said everything was great. Would definatlly come back and would recommend to friends and family

Posted by on 1 Jul 2017

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Comment from Hotel Management

4 Jul 2017 by JonathanBowen

Dear Guest, Many thanks for the feedback following your recent stay. I'm pleased that you enjoyed all aspects of your visit and I look forward to welcoming you back again in the future. Warm Regards, Jonathan Bowen General Manager

5 out of 5

great weekend break

the hotel is in a great place close to all the shops bars restaurants train station and the hotel is very nice and quiet nice rooms beds very nice staff all friendly did not have any food there so dont no what it was like very nice rest just what we needed

Posted by on 16 Mar 2016

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4 out of 5

Useful stopover

We were on our way to Jersey and it was great to be able to stay in a good comfortable hotel so close to the Port. No complaints at all about the Hotel (maybe the bed wasn't quite as comfortable as ours at home but not realistic to expect that I suppose). We didn't try the food as the hotel is so close to the town we wanted to explore there and found some very good pub food nearby. Certainly an ideal place to spend the night before or after a boat to the Channel Islands.

Posted by on 30 Nov 2015

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2 out of 5

One night stay thankfully

After paying nearly £180 for a double room you'd expect the room to be of good quality. How wrong can one be. Small double bed, carpet is tired and worn out, stain marks on bathroom sink surround, small bath, damaged heater unit, etc. Travelodge has much better and bigger rooms with a king-size bed, wish I'd stayed there. Will never stay here again.

Posted by on 28 Jul 2015

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4 out of 5

Short Break

Beautiful location overlooking the harbour. Room was very clean and comfortable. Staff very helpful.

Posted by on 18 Apr 2015

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3 out of 5

Celebrating with friends

It's a great hotel for Poole Quay. Only two minutes away on foot, but nice and quiet to return to after an evening's partying. The only downside is that you have to get your car out of the car park by 4pm on the day you check out.

Posted by on 9 Sep 2014

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4 out of 5

Thistle Poole Hotel

A Hotel of this category should have a Gym and Spa otherwise the stay was pleasurable. Breakfast seamed expensive but was of good quality.

Posted by on 14 Jun 2013

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About the Poole Quay Hotel

Location The Quay, Poole, England BH15 1HD

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. Public spaces have free WiFi. The business-friendly Poole Quay Hotel also features a terrace, a garden, and a picnic area. Parking is available for a fee. This 3-star Poole hotel is smoke free.

  • 70 guestrooms or units
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Poole Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Poole Quay Hotel offers 70 accommodations with complimentary bottles of water and coffee/tea makers. This Poole hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast on weekends from 7:30 AM and 10:30 AM.

Poole Quay Hotel has a restaurant on site.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.00 per night.

Pet Policy

  • Pets: GBP 15 per pet, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12 for adults and GBP 6 for children (approximately)
  • Self-parking fee: GBP 7.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Poole Thistle
  • Thistle Hotel Poole
  • Thistle Poole
  • Poole Thistle Hotel
  • Thistle Poole Dorset
  • Thistle Poole Hotel Poole
  • Thistle Poole Hotel
  • Thistle Hotel
  • Thistle Poole
  • Poole Quay Hotel Hotel
  • Poole Quay Hotel Poole
  • Poole Quay Hotel Hotel Poole

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.