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23 Aug 2020 by Residenza Lago di Lugano Team
Dear Mrs. Girlene Da Silva, first of all, we would like to thank you for your time. As from last week's phone call, you personally confirmed that your stay in the Residenza was wonderful and you fully enjoyed our service. That`s why we are surprised of this negative evaluation and we would appreciate to know the reason. We tried to reach you by telephone but without success. Could you please contact us to find out more about this misunderstanding? Thank you and best regards,
A private beach is featured. Residenza Lago di Lugano offers its guests a water park (surcharge), an outdoor tennis court, and a fitness centre. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1184 square feet (110 square metres) and includes conference space. A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Residenza Lago di Lugano. Parking is available for a fee. This 3.5-star Porlezza hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Residenza Lago di Lugano offers 8 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Rooms open to furnished balconies. This accommodation is furnished with double sofa beds. Satellite televisions are provided. Bathrooms include baths or showers and bidets. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
La Masseria – This restaurant only serves dinner. A children's menu is available.
La Terrazza – This restaurant only serves dinner. Open daily.
Bistro – This restaurant serves lunch and dinner. A children's menu is available. Open daily.
Pizzeria – This restaurant serves lunch and dinner. A children's menu is available. Open daily.
An outdoor tennis court and a water park (surcharge) are featured at the hotel. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Air conditioning is not provided
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to this property's children's swimming pool is subject to charges.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Air conditioning is not provided.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
