13 Mar 2020 by Mafalda Correia - Guest Relations
Dear Guest, Thank you for your feedback and we hope to be able to see you again in the near future. KInd Regards,
21 Feb 2020 by Mafalda Correia - Guest Relations
Dear Guest, Thank you for your feedback we hope to be able to see you again in the near future. Regards,
25 Oct 2019 by Mafalda Correia - Guest Relations
Dear Guest, Thank you very much for your feedback. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,
14 Jan 2020 by Faria
Merci d'avoir partagé vos préoccupations concernant notre hôtel. Nous vous prions de nous excuser pour les désagréments causés. Nous évaluons attentivement vos commentaires et prendrons très vite les mesures nécessaires pour améliorer notre service. Nous vous remercions une fois de plus pour votre compréhension et espérons que vous regagnerez confiance en notre hôtel. Cordialement, Luis Faria Guest Relations
2 Dec 2019 by Faria
It is very important for us to receive your feedback. Thank you for your review and we look forward to your next stay at one of our hotels. Kind regards, Luis Faria Guest Relations
21 Nov 2019 by Mafalda Correia - Guest Relations
Sehr geehrter Gast, wir möchten uns für die Zeit bedanken, die Sie aufgebracht haben, um uns Ihre Meinung über Ihren Aufenthalt in unserem Hotel mitzuteilen. Es bereitet uns große Freude, feststellen zu können, dass Sie sich in unserer Gesellschaft wohl gefühlt haben. Wir hoffen, Sie schon bald wieder willkommen heißen zu können. Mit freundlichen Grüßen
13 Oct 2019 by Faria
It is very important for us to receive your feedback. Thank you for your review and we look forward to your next stay at one of our hotels.
25 Aug 2019 by LF
Thank you for your comments and for choosing our hotel. It was a pleasure to have you with us and we hope to see you again soon.
PortoBay Flores offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a library, and a terrace are also featured at the luxury PortoBay Flores. This 5-star Porto hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
PortoBay Flores offers 66 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
PortoBay Flores has a restaurant serving breakfast, lunch and dinner.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Drinks are not included in half-board rate plans.
This property is located in a pedestrian zone.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.