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"Staff were friendly and accommodating. However the hotel is in need of modernisation. " More

By a verified traveller on Wed 24 Oct 2018

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they enjoy Santana Hotel & Spa's good location. During your stay, you'll be connected to a shopping centre and just a quick walk from Vila do Conde Aqueduct. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 2002, this 4-star hotel has 75 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with LCD TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Enjoy a bite to eat at Santa Clara, a family restaurant with ocean views
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with Ayurvedic treatments, manicures and pedicures or massages at Santana SPA
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Vila do Conde Aqueduct and Praca da Republica

Santana Hotel & Spa ratings based on 14 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Santana Hotel & Spa

Everyone (10) Couples (1) Family (2)
4 out of 5
Staff were friendly and accommodating. However the hotel is in need of modernisation.

Posted by , from London on 24 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Commercial Department

Thank you very much for your excellent comment on Ebookers. We are pleased to read that you had a wonderful time in Vila do Conde and at the Santana Hotel & Spa We are always happy to hear very good comments about our Staff. Your satisfaction is our priority. We are waiting the pleasure to welcome you again. Sincerely,

3 out of 5

Posted by on 9 Mar 2020

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Comment from Hotel Management

9 Apr 2020 by Dep. Comercial

Thank you.

3 out of 5
Sehr freundliches Personal! Das Zimmer an sich, war sauber und sehr aufgeräumt. Leider ist das Hotel keine 4 Sterne wert. Die Einrichtung bedarf einer Renovation. Viele Dinge sind kaputt, wie bspw. der Föhn, vieles ist verrostet und auch der Safe ist kaputt. Für 2 Nächte Unterkunft im Hotel war es ganz Okay.

Posted by on 12 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by Commercial Department Santana Hotel & Spa****

Dear guest, First of all, thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion with us. We regret to not being able to fullfil your expectations during your stay. Best regards,

4 out of 5
Sehr gut waren die Flexibilität, das Entgegenkommen und die Unkompliziertheit der Administration. Das Frühstück und der Frühstückssaal waren toll.

Posted by on 4 Nov 2019

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Comment from Hotel Management

5 Nov 2019 by Commercial Department Santana Hotel & Spa****

Dear guest, First of all, thank you for choosing Santana Hotel & Spa**** for your stay in Vila do Conde and for taking your time to share your opinion with us. We are delighted to know that you enjoyed your stay with us, since we work every day so that we can provide to our guests amazing stays. We hope to see you soon! Best regards,

3 out of 5

Posted by on 8 Aug 2019

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Comment from Hotel Management

12 Aug 2019 by Departamento Comercial

Estimado hóspede, Antes de mais agradecemos por ter escolhido o Santana Hotel & Spa para a sua estadia em Vila do Conde e por ter partilhado connosco a sua opinião. Esperamos poder recebê-lo em breve! Atenciosamente,

4 out of 5

Posted by on 27 Jan 2019

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Comment from Hotel Management

29 Jan 2019 by Département commerciale

Merci. A bientot

4 out of 5
Proche de la Ville, et bien placé agréable, personnel professionnel.

Posted by on 4 Jan 2019

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Comment from Hotel Management

31 Jan 2019 by Département commerciale

Cher Client Merci beaucoup de votre commentaire. Il est très agréable et résume très bien les points forts de notre hotel. À bientôt

2 out of 5
Pro: Modernes Bad Grösse des Zimmers Sehr gute Matratze Contra: Schmutzige Fenster Nur 3 Kleiderbügel (1 kaputt) Schiebetüre klemmte Badzimmertüre nicht schliessbar Schloss vom Tresor defekt Kühlschrank im Schlafzimmer zu laut Die Mängel wurden am 1. Tag angegeben - keiner behoben

Posted by on 11 Apr 2018

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Comment from Hotel Management

16 Apr 2018 by Dept. Comercial

I’m so sorry that you were disappointed by your experience saying with us at Santana Hotel & Spa. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter to ensure the best service is offered to all our guests while following our company procedures.

3 out of 5

Hôtel au calme avec piscine

Pros: Pratique
Cons: Rénovation à entreprendre
L'hôtel est surané certes, mais l'offre d'ebookers à 65 francs la chambre avec lits jumeaux le rend plus attrayant et acceptable. En effet, il souffre d'un manque de maintenance cumulé avec les années et un besoin de rénovation se fait ressentir pour vraiment prétendre (ou rester) dans la catégorie d'un quatre étoiles. Il est situé au calme en surplomb sur l'autre rive du fleuve Ave à l'écart de Vila do Conde à 1km du centre. Par manque de temps, je n'ai pas pu utiliser et me rendre compte de l'état des installations de la piscine de l'hôtel mais cela reste un "plus" pour les amateurs d'activité aquatiques. Le personnel s'est montré aimable et disponible. Mon séjour d'une nuit au mois de mars à été, au final, une bonne affaire n'ayant pas d'attente particulière.

Posted by , from Genève on 16 Mar 2018

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Comment from Hotel Management

11 Apr 2018 by Dept. Comercial

Cher Mr. Marc Merci beaucoup de votre commentaire. Il est très agréable et résume très bien les points forts de notre hotel. À bientôt

3 out of 5

Bien reçu, la chambre n'est pas un 4 étoile.

Lingerie taché,je me suis fait accusée de menteur au spa car il avait mal ranger ma carte d'accès,et quand il l'on retrouvé même pas un Pardon,sol de l'hôtel à refaire moquette HS ,niveau nourriture rien à dire . accès spa réglementer horaire bonnet tongue .

Posted by , from saulce sur rhone on 15 Dec 2017

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Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Shuttle services

Property Features

Santana Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 3229 square feet (300 square metres) and includes conference rooms. A hot tub, a sauna, and a terrace are also featured at the business-friendly Santana Hotel & Spa. You'll have access to the indoor pool and health club at a partner property. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Vila do Conde hotel.

  • 75 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Porto (OPO-Dr. Francisco de Sa Carneiro) (21.5 km / 13.4 mi)
  • Metro station: Santa Clara Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Santana Hotel & Spa offers 75 forms of accommodation with minibars and a safe. Each accommodation is individually decorated. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Vila do Conde hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Unique decor

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Santa Clara – Overlooking the ocean, this family restaurant serves lunch and dinner. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Fishing nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Marina nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Santana SPA has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open selected days. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 5:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 13.5 per day.

Pet Policy

  • Pets and service animals are not allowed at Santana Hotel & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Long-term renters welcome

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests are charged a EUR 10 deposit per room for use of towels and bathrobes in the spa.

Guests are required to wear swim caps in the pool.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property Registry Number – 692
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 6
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 for adults and EUR 10 for children (approximately)
  • Self-parking fee: EUR 5 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 13.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Santana
  • Hotel Santana Vila do Conde
  • Santana Hotel & Spa Hotel
  • Santana Vila do Conde
  • Santana Hotel Vila do Conde
  • Santana Hotel & Spa Vila do Conde
  • Santana Hotel & Spa Hotel Vila do Conde

You should know

  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.