30 Oct 2018 by Commercial Department
Thank you very much for your excellent comment on Ebookers. We are pleased to read that you had a wonderful time in Vila do Conde and at the Santana Hotel & Spa We are always happy to hear very good comments about our Staff. Your satisfaction is our priority. We are waiting the pleasure to welcome you again. Sincerely,
9 Apr 2020 by Dep. Comercial
18 Nov 2019 by Commercial Department Santana Hotel & Spa****
Dear guest, First of all, thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion with us. We regret to not being able to fullfil your expectations during your stay. Best regards,
5 Nov 2019 by Commercial Department Santana Hotel & Spa****
Dear guest, First of all, thank you for choosing Santana Hotel & Spa**** for your stay in Vila do Conde and for taking your time to share your opinion with us. We are delighted to know that you enjoyed your stay with us, since we work every day so that we can provide to our guests amazing stays. We hope to see you soon! Best regards,
12 Aug 2019 by Departamento Comercial
Estimado hóspede, Antes de mais agradecemos por ter escolhido o Santana Hotel & Spa para a sua estadia em Vila do Conde e por ter partilhado connosco a sua opinião. Esperamos poder recebê-lo em breve! Atenciosamente,
29 Jan 2019 by Département commerciale
Merci. A bientot
31 Jan 2019 by Département commerciale
Cher Client Merci beaucoup de votre commentaire. Il est très agréable et résume très bien les points forts de notre hotel. À bientôt
16 Apr 2018 by Dept. Comercial
I’m so sorry that you were disappointed by your experience saying with us at Santana Hotel & Spa. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter to ensure the best service is offered to all our guests while following our company procedures.
11 Apr 2018 by Dept. Comercial
Cher Mr. Marc Merci beaucoup de votre commentaire. Il est très agréable et résume très bien les points forts de notre hotel. À bientôt
The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
Santana Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 3229 square feet (300 square metres) and includes conference rooms. A hot tub, a sauna, and a terrace are also featured at the business-friendly Santana Hotel & Spa. You'll have access to the indoor pool and health club at a partner property. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Vila do Conde hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Santana Hotel & Spa offers 75 forms of accommodation with minibars and a safe. Each accommodation is individually decorated. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Vila do Conde hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Santa Clara – Overlooking the ocean, this family restaurant serves lunch and dinner. Reservations are required.
Room service (during limited hours) is available.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Santana SPA has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.
The spa is open selected days. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests are charged a EUR 10 deposit per room for use of towels and bathrobes in the spa.
Guests are required to wear swim caps in the pool.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.