"Had an issue with dirty sheets on the bed and the single bed was a camp bed this being okay for a child but not an adult the sheet was replaced but ha ... " More
31 Aug 2021 by David
Dear Guest, I'm sorry to hear of this oversight, please be assured this is not our normal high standard so please accept my sincerest apologies for this. I will be sure to pass on your feedback to the management here at Carlton Hotel to ensure things like this never happen again. I do hope you can give us your trust again and book with us in the future and we will make sure your next stay is to the high standard we strive to achieve. Thank you once again for taking the time to give us your feedback, it is greatly appreciated. Kind Regards David
1 Aug 2021 by David
Dear Guest, thanks for your 5* review, this is really appreciated! Thanks David
10 Jul 2021 by David
Good Evening, Thank you very much for your lovely comments based on your recent stay with us, this is greatly appreciated. Kind Regards David Carlton Reception
4 Mar 2020 by David
Dear Guest, Thank you for taking the time to write us your review of your recent stay - this is what helps us continually improve our service. We have taken your comments on board and do hope to see you again soon Kind Regards David Carlton Reception
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Carlton Hotel also features a terrace, a garden, and a picnic area. Self parking is free. This 3-star Prestwick hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Carlton Hotel offers 39 accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast on weekdays from 7:30 AM to 10 AM and at the weekend from 8 AM to 10 AM.
Carlton Hotel has a restaurant on site.
Room service (during limited hours) is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.
