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4.4 out of 5

"Had an issue with dirty sheets on the bed and the single bed was a camp bed this being okay for a child but not an adult the sheet was replaced but ha ... " More

By a verified traveller on Sun 22 Aug 2021

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Classic Double/Twin/ Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£88* Per night/room 14 Aug - 15 Aug

Classic Double/ Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Family Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

The free breakfast at Carlton Hotel gets good marks from our customers. During your stay, you'll be close to Ayr Racecourse. Free WiFi in public areas, free self-parking and a restaurant are available.

  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include meeting rooms, a terrace and TV in a common area
  • Guests speak favourably about the convenient parking and the breakfast
  • 7 minutes by car from Ayr Racecourse and 7 minutes from Auld Brig

Carlton Hotel ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Carlton Hotel

Couples (1) Family (1)
4 out of 5
Had an issue with dirty sheets on the bed and the single bed was a camp bed this being okay for a child but not an adult the sheet was replaced but had no availability to move us to another room 🙁

Posted by on 22 Aug 2021

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Comment from Hotel Management

31 Aug 2021 by David

Dear Guest, I'm sorry to hear of this oversight, please be assured this is not our normal high standard so please accept my sincerest apologies for this. I will be sure to pass on your feedback to the management here at Carlton Hotel to ensure things like this never happen again. I do hope you can give us your trust again and book with us in the future and we will make sure your next stay is to the high standard we strive to achieve. Thank you once again for taking the time to give us your feedback, it is greatly appreciated. Kind Regards David

5 out of 5
The Carlton Hotel is excellent . I have stayed at it three times in the past few weeks and found the accommodation to be clean and comfortable . The breakfasts are nice. The staff are friendly .

Posted by on 30 Jul 2021

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Comment from Hotel Management

1 Aug 2021 by David

Dear Guest, thanks for your 5* review, this is really appreciated! Thanks David

5 out of 5
place is spotless x staff friendly and very helpful

Posted by on 3 Jul 2021

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Comment from Hotel Management

10 Jul 2021 by David

Good Evening, Thank you very much for your lovely comments based on your recent stay with us, this is greatly appreciated. Kind Regards David Carlton Reception

4 out of 5
Room was nice and enjoyed the party night we were at. On a negative note my husband couldn’t find a usb point to charge his phone and it was quite noisy with people walking past our room late at night.

Posted by on 3 Feb 2020

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Comment from Hotel Management

4 Mar 2020 by David

Dear Guest, Thank you for taking the time to write us your review of your recent stay - this is what helps us continually improve our service. We have taken your comments on board and do hope to see you again soon Kind Regards David Carlton Reception

4 out of 5
Modern decor with friendly, helpful staff. Due to early flight allowed in for a continental breakfast earlier than advertised.

Posted by on 10 Mar 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Carlton Hotel also features a terrace, a garden, and a picnic area. Self parking is free. This 3-star Prestwick hotel is smoke free.

  • 39 guestrooms or units
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Newton-on-Ayr Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Carlton Hotel offers 39 accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast on weekdays from 7:30 AM to 10 AM and at the weekend from 8 AM to 10 AM.

Carlton Hotel has a restaurant on site.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 10.0 per stay.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Ayr
  • Carlton Hotel Ayr
  • Carlton Hotel Prestwick
  • Carlton Prestwick
  • Carlton Hotel Hotel
  • Carlton Hotel Prestwick
  • Carlton Hotel Hotel Prestwick

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.