- Disliked: Cleanliness, staff & service, amenities
I do not know where to start.. The building is super nice in a very fancy location.. BUT, the staff has no idea about service, seems that they have never told what to do, what to say and not even how to use the system. The rooms where dirty, with hair on the sink, between the sheets, no fridge, no microwave on the kitchen on a 2 bedroom suite. The worst, they offer you a coffee maker but not coffe, no water, not cups, not plates. The breakfast is terrible, even the juice seems to be old, and the way they present it is very poor. I forgot my suite key inside and when I asked for a new one, the reception girl told me the guy who knows how to get new keys is on a break, so I had to wait for more than 30 minutes to get a new one and enter to my room. Even to check out, I had to wait for 15 minutes because the girl at the reception did not know how to close my bill... I asked for soap, and the answer was we do not have, really?