This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks and beverages included
- 24-hour room service
- Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.
- Climbing wall
- Fitness facilities
- Tennis lessons
- Water fitness
- On-site entertainment and activities
- Access to on-site clubs
- On-site live performances
- Theme parties
- Motorised water sports
- Scuba-diving excursions
- Scuba-diving lessons
- Surcharge for bottled wine
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Off-site tours
- Transport to off-site activities
- Kayaking included
- Access to on-site clubs included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Fitness facilities included
- Tennis included
- Water fitness classes/lessons included
- Volleyball included
- Laundry/dry cleaning services not included
- Childcare not included
- Scuba diving excursions not included
- Motorised water sports not included
- All available beverages included
- Climbing wall included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transport to off-site activities not included
- Off-site tours not included
- Scuba diving lessons not included
- Yoga classes/lessons included
- Pilates classes/lessons included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- On-site entertainment and activities included
- Language classes/lessons included
- Bartending classes/lessons included
- Gratuities included
- Cooking classes/lessons included
- Additional gratuities accepted
- All food and beverages included
- Surcharge for bottled wine
- Tennis lessons included
- Meals and drinks at companion properties included
- All non-motorised water sports included
- On-site live performances included
- All land activities, recreational facilities and equipment included
- Theme parties included
- Snorkelling included
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafés, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and A swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a free kid's club, a kids' pool and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras resort.
- 1264 guestrooms or units
- 3 levels
- 9 buildings
- 9 dining venues
- 7 bars or lounges
- 2 coffee shops
- 87823 sq ft of conference space
- 8159 sq. m of conference space
- Built in 2013
- Full breakfast (free)
- Bar by the pool
- Swim-up bar
- Kid's club (free)
- Supervised kids' activities (surcharge)
- Childcare (surcharge)
- Towels for the beach
- Umbrellas for the beach
- Conference centre
- Business facilities
- Coffee in lobby
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff members are multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Games room or arcade
- Pool or billiards table
- Corner/local shop
- Gift shop
- Beauty salon
- Television in lobby
- On-site shopping
- Smoking in designated areas
Family Friendly Amenities
- Family property
- On private beach
- Number of outdoor pools -2
- Children's pool
- Free WiFi
- Outdoor tennis courts -2
- Children's club (free)
- Grocery/convenience store
- Snack bar/deli
- Babysitting or childcare (surcharge)
- Arcade/game room
- Miniature golf on site
Available in all rooms:
Available in some public areas:
Free self parking
, Free valet parking
Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (75.5 km / 46.9 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. This Puerto Aventuras resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.
- Private balcony
- Jetted tub
- In-room dining (24 hours)
- Flat-screen television
- Satellite channels
- Premium channels
- Coffee maker
- Luxury bedding
- Separate shower and tub
- Rainfall showerhead
- Rollaway beds (free)
- Housekeeping (daily)
- Laptop safe
- Designer toiletries
- Iron and ironing board
- Blackout drapes
- Air conditioning
- Ensuite bathroom
Food & Drink
Guests are served a free full breakfast daily from 7 AM to 11:30 AM.
The Market – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ipanema – This restaurant specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Zen – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Miniature golf on site
- Golfing nearby
- Snorkelling nearby
- Rock climbing on site
- Volleyball on site
- Kayaking on site
- Yoga classes/instruction on site
- Pilates classes on site
- Ziplining on site
- Ecotours nearby
- Fitness classes on site
- Basketball on site
- Hiking/biking trails nearby
- Golf lessons available nearby
- Scuba diving nearby
Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
- Number of treatment rooms 50
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Minimum age to access spa is 16
- Sports massage
- Detoxification wrap
- Hot springs/mineral springs in spa
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- Roll-in shower
- Wheelchair-accessible parking
- Wheelchair-accessible concierge desk
- In-room accessibility
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
- Check-in time starts at 3:00 PM
- Check-in time ends at 5:30 AM
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
Front desk staff will greet guests on arrival.
Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Pets and service animals are not allowed at Hard Rock Hotel Riviera Maya - All Inclusive
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and enhanced cleanliness.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
- Commonly touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Property follows sanitisation practices of Safe Travels (WTTC - Global)
- Protective clothing is not available for guests
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is available
- Property confirms they are implementing enhanced cleaning measures
- Service animals not allowed
- Individually wrapped food options are not available
- Debit cards
- No gap period between guests' stays
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 60 per room (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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- Hard Rock Hotel Maya Riviera
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You should know
- Hard Rock Hotel Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.
- Pets and service animals are not allowed on site.
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