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4.2 out of 5

"i liked everything about the place, the breakfast was amazing, staff were so friendly at all times especially when trying to book a taxi or when looki ... " More

By a verified traveller on Mon 29 Apr 2019

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Superior Room, Terrace

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Double Room, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, Balcony

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Double Room, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room Single Use, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Hotel El Tope. During your stay, you're just a quick walk from Orotava Valley. Free WiFi in public areas, free self-parking and 2 coffee shops/cafes are available.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Restaurant Buffet
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts and a gym
  • Guests speak favourably about the location and the helpful staff
  • Steps from Orotava Valley and Sitio Litre Garden

Hotel El Tope ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel El Tope

Everyone (15) Couples (2) Family (1)
5 out of 5
i liked everything about the place, the breakfast was amazing, staff were so friendly at all times especially when trying to book a taxi or when looking for directions. also the pool area was fab, very peaceful, also the room was really enjoyable to stay in.

Posted by on 29 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Hotel El Tope

Tahnk you very much for taking the time to share your experience with other travelers. We are delighted that you hada apleasant stay and enjoyed our instalations and the service provided by our staff. We would be happy to welcome you again. Best wishes, El Tope Team.

4 out of 5
Good value and the room was lovely furnished and modern bathroom. All the staff were great.Downside is the steep walk back from town and the food was average also the pool was freezing. Lovely very vows from pool area and quiet clientele which we liked as we are older

Posted by on 21 Jan 2019

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Comment from Hotel Management

22 Jan 2019 by Hotel El Tope

Dear Customer, Thank you very much for your comment about your stay at our hotel. We take note of your suggestions on the temperature of the pool, as these help us to improve every day. We are glad to know that you have enjoyed your quiet rest in our facilities. We share your compliments with our staff. We would love to welcome you again, until then, we wish you the best! Best regards.

5 out of 5
great views, good location, excellent service & breakfast

Posted by on 2 Dec 2018

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Comment from Hotel Management

4 Dec 2018 by Hotel El Tope

Thank you very much for your review and for sharing your experience with others travelers. We are delighted that you had a pleasant stay and enjoyed our instalations and sevices. We would be happy to welcome you in the future, Best regards.

4 out of 5

Nice hotel with a good location

Pros: Location, Cleanliness.
Cons: Wi-Fi coverage and pool area
Everything was nice for its price, but several things can be improved: * Wi-Fi coverage is bad. In our room we were able to reach only at the toilet door. * Some facilities are outdated like shabby outer walls and so on. * Pool area looks empty (just few palms and lots of sunbeds) and therefore not so comfortable. Would be great to have more plants there, some design.

Posted by , from Switzerland on 3 Apr 2018

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4 out of 5
Das Hotelzimmer war sauber, grosszügig, gut ausgestattet, bequemes Bett. Anlieferung früh morgens und spät abends war leider gut hörbar. Das Personal war immer sehr freundlich, hilfsbereit und unkompliziert. Das Angebot am Früstückbuffet war sehr breit, allerdings war davon einiges nicht sonderlich ansprechend. Für mich wäre ein weniger grosses Angebot, dafür in besserer Qualität und liebevoller präsentiert besser. Andere Gäste schien das Buffet aber sehr anzusprechen.

Posted by on 26 Oct 2021

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4 out of 5
Abendunterhaltung eher schwach- Personal nicht nur freundliche Gesichter

Posted by on 12 Dec 2019

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Comment from Hotel Management

16 Dec 2019 by hotel El Tope

Vielen Dank für Ihren Kommentar zu Ihrem Aufenthalt bei uns. Ihre Meinung ist uns wichtig und wir nehmen Ihre Vorschläge zur Kenntnis. Wir hoffen, Sie hatten einen schönen Aufenthalt. Wenn Sie nach Puerto de la Cruz zurückkehren möchten, zögern Sie nicht, uns zu besuchen. Beste Grüße, Das Tope Team

4 out of 5

Posted by on 7 Oct 2019

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Comment from Hotel Management

8 Oct 2019 by hotel El Tope

¡Gracias por su calificación sobre su estancia con nosotros!. Nos encantará recibirle de nuevo. Saludos cordiales.

4 out of 5
Das Personal war freundlich und zuvorkommend. Drinks wurden in Plastikbechern serviert, was für ein 4 Sterne Hotel nicht akzeptabel ist.

Posted by on 2 Jun 2019

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Comment from Hotel Management

4 Jun 2019 by Hotel El Tope

Vielen Dank für Ihren Kommentar und Ihre freundlichen Worte an unsere Personal. Wir benutzen Plastikbecher in der Poolbar, da Glas in diesem Bereich verboten ist, weil es gefährlich ist. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. Viele Grüße

5 out of 5
Grand hôtel bien situé, propre et avec du personnel efficace. Bonne literie, bon choix au repas.

Posted by on 12 May 2019

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Comment from Hotel Management

15 May 2019 by Hotel El Tope

Cher Sophie, Merci beaucoup pour vos commentaires sur votre séjour parmi nous. Nous sommes heureux de savoir que vous avez apprécié vos vacances et que nous avons répondu à vos attentes. Nous aimerions vous revoir bientôt. Avec nos meilleurs voeux! Cordialement L'équipe de El Tope

5 out of 5
Huoneet olivat todella siistejä ja henkilökunta avuliasta ja ystävällistä. Aamupala oli erittäin hyvä ja monipuolinen. Hotelli sijaitsi hyvällä paikalla jos jaksaa kivuta mäkeä ylös ja alas. Meille tämä ei ollut ongelma. Tykkäsimme paljon ja jos joskus menemme uudelleen Teneriffalle, valitsemme saman hotellin. Hinta-laatu-suhde oli kohdillaan.

Posted by , from Seinäjoki on 15 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Hotel El Tope

Thank you so much for your nice review. We are delighted that you had a pleasant stay and hope to welcome you again in the future. Wishing you all the best, Kind regards, El Tope Team

Property Features

Hotel El Tope offers its guests an outdoor pool, outdoor tennis courts, and a fitness centre. There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Event space at this hotel measures 1076 square feet (100 square metres). A terrace, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly Hotel El Tope. Limited free parking is available on a first-come, first-served basis. This 4-star Puerto de la Cruz hotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 9 levels
  • 2 coffee shops
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Built in 1969
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hotel El Tope offers 220 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Fridge
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Restaurant Buffet – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Nearby Activities

Recreational amenities at the hotel include outdoor tennis courts, an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Surfing/boogie boarding nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Hotel El Tope

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

  • Noise-free rooms not guaranteed
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 12
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14
  • Property does not offer on-site COVID-19 testing
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 2.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran El Tope
  • Gran El Tope Puerto de la Cruz
  • Gran Hotel El Tope
  • Gran Hotel El Tope Puerto de la Cruz
  • Gran Hotel El Tope Tenerife/Puerto De La Cruz
  • Hotel El Tope Puerto de la Cruz
  • El Tope Puerto de la Cruz
  • El Tope
  • Hotel El Tope Hotel
  • Hotel El Tope Puerto de la Cruz
  • Hotel El Tope Hotel Puerto de la Cruz

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.