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"although the hotel situated on the slope, it just take five to ten minutes walk down to the town and the shpre,, the hotel has no carpark available, s ... " More

By a verified traveller on Wed 02 Jan 2019

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Hotel Description

Our customers tell us they can't get enough of Smy Puerto de la Cruz's quiet location. During your stay, you're just a quick walk from Orotava Valley. You'll find features such as free WiFi in public areas and a free shopping centre shuttle, plus 2 outdoor pools. Built in 1973, this 4-star hotel has 300 rooms over 7 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, flat-screen TVs and room service (during limited hours)
  • Free WiFi
  • Enjoy international cuisine at La Palma, a buffet restaurant with pool views
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes an outdoor tennis court and a playground
  • Guests have great things to say about the helpful staff and the beds
  • Within a 15-minute walk of Lago Martianez Swimming Pools and Plaza del Charco
  • Free shopping centre shuttle service

Economy Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£49* Per night/room 17 Jul - 18 Jul

Superior Double or Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Family Room (3 Adults and 1 Child)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Family Room (2 Adults and 2 Children)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Smy Puerto de la Cruz ratings based on 16 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Smy Puerto de la Cruz

Everyone (7) Couples (3) Family (3) Other (2) Friends (1)
5 out of 5
although the hotel situated on the slope, it just take five to ten minutes walk down to the town and the shpre,, the hotel has no carpark available, so if you are driving, you need to find somewhere else to park, beside having breakfast and dinner, we do not use other facility in the hotel as we were out all day

Posted by on 2 Jan 2019

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Comment from Hotel Management

2 Jan 2019 by Tamara

Thank you for staying whith us, and write a feedback! we hope see you again soon. regards

5 out of 5

Perfect option

Cons: Wi-Fi coverage
Pleasant stay, friendly staff, good location, nice facilities. Can say only good about our experience.

Posted by , from Switzerland on 3 Apr 2018

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4 out of 5

Nice family trip

Very friendly staff. The room was ok, mattresses changed on last day. We liked it. ....

Posted by on 24 Oct 2015

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2 out of 5

Posted by on 27 Feb 2020

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3 out of 5
Les personnels très gentils et accueillants Les chambres un peu vieilles Le petit déjeuner est correct .

Posted by on 25 Feb 2020

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5 out of 5

Posted by on 10 Feb 2020

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4 out of 5
Hienot yleistilat ja vähän kulahtaneet huoneet. Tehoton ilmastointi, jääkaappi lisämaksusta. Monipuolinen aamupala.

Posted by on 21 Jan 2020

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4 out of 5

Posted by on 12 Nov 2018

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Comment from Hotel Management

13 Nov 2018 by Tamara

Thank you for choosing Hotel Puerto de la Cruz and for write your opinion , regards

4 out of 5

Posted by on 11 Nov 2018

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Comment from Hotel Management

13 Nov 2018 by Tamara

Thank you for choosing Hotel Puerto de la Cruz and for write your opinion , regards

3 out of 5
Vanha, hiukan kulunut, mutta siisti hotelli. Aamupala oli runsas ja ravintola oli puhdas.

Posted by on 29 Mar 2017

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All-inclusive Details

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks and local beverages included

Entertainment

  • On-site live performances

Not included

  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Off-site tours
  • Transport to off-site activities

  • Tennis rackets not included
  • Tennis lessons not included
  • All meals served buffet style
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Surcharge for premium or imported alcoholic beverages
  • Transport to off-site activities not included
  • Off-site tours not included
  • On-site live performances included
  • Room service not included
  • Minibar not included

Property Features

Some rates at Smy Puerto de la Cruz are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Smy Puerto de la Cruz, you'll find 2 the outdoor swimming pools, an outdoor tennis court, and a kids' pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. A terrace, multilingual staff, and a garden are also featured at the family-friendly Smy Puerto de la Cruz. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

  • 1 building
  • 300 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • Built in 1973
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (26 km / 16.1 mi)
  • Property shuttles: Free shopping centre shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Smy Puerto de la Cruz offers 300 forms of air-conditioned accommodation with laptop-compatible safes and a hairdryer. Rooms open to balconies. 32-inch Flat-screen televisions come with satellite channels. Bathrooms include a bath, bidets and complimentary toiletries. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bathtub
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

La Palma – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Gap period enforced between guests' stays 24 hours
  • Online Penalty Collection
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 8 per day
  • In-room safe fee: EUR 2.20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Puerto Cruz
  • Hotel Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel
  • Smy Puerto de la Cruz Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel Puerto de la Cruz

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.