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"Pleasant stay, friendly staff, good location, nice facilities. Can say only good about our experience. " More

By a verified traveller on Tue 03 Apr 2018

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Hotel Description

Our customers tell us that they enjoy the overall value at Smy Puerto de la Cruz. During your stay, you're just a quick walk from La Paz Lookout. You'll find features such as free breakfast, free WiFi in public areas and a free shopping centre shuttle. Built in 1973, this 4-star hotel has 300 rooms over 7 floors. Each room includes amenities such as free WiFi and a balcony.

  • Air-conditioned rooms with balconies, cable TV and phones
  • Free breakfast offered
  • Free WiFi
  • Enjoy international cuisine at La Palma, a buffet restaurant with pool views
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes an outdoor tennis court and a playground
  • Guests speak favourably about the central location and the comfortable guestrooms
  • 12 minutes by foot from Lago Martianez Swimming Pools and a 4-minute drive from Loro Park
  • Free shopping centre shuttle service

Economy Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£42* Per night/room 29 Oct - 30 Oct

Superior Double or Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Double or Twin Room, Ocean View (1 child up to 11 years old)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Double or Twin Room (with extra bed adult)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Smy Puerto de la Cruz ratings based on 12 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Smy Puerto de la Cruz

Everyone (5) Couples (2) Family (2) Other (2) Friends (1)
5 out of 5
although the hotel situated on the slope, it just take five to ten minutes walk down to the town and the shpre,, the hotel has no carpark available, so if you are driving, you need to find somewhere else to park, beside having breakfast and dinner, we do not use other facility in the hotel as we were out all day

Posted by on 2 Jan 2019

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Comment from Hotel Management

2 Jan 2019 by Tamara

Thank you for staying whith us, and write a feedback! we hope see you again soon. regards

5 out of 5

Perfect option

Cons: Wi-Fi coverage
Pleasant stay, friendly staff, good location, nice facilities. Can say only good about our experience.

Posted by , from Switzerland on 3 Apr 2018

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4 out of 5

Nice family trip

Very friendly staff. The room was ok, mattresses changed on last day. We liked it. ....

Posted by on 24 Oct 2015

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4 out of 5

Posted by on 12 Nov 2018

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Comment from Hotel Management

13 Nov 2018 by Tamara

Thank you for choosing Hotel Puerto de la Cruz and for write your opinion , regards

4 out of 5

Posted by on 11 Nov 2018

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Comment from Hotel Management

13 Nov 2018 by Tamara

Thank you for choosing Hotel Puerto de la Cruz and for write your opinion , regards

3 out of 5
Vanha, hiukan kulunut, mutta siisti hotelli. Aamupala oli runsas ja ravintola oli puhdas.

Posted by on 29 Mar 2017

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4 out of 5
yöpyminen sujui mukavasti. Siisti hotelpisteitä.li. Helppo löytää netistä ja parkkipaikka toi lisä

Posted by on 11 Dec 2016

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4 out of 5

gute Lage

das Hotel liegt auf den Klippen mit schöner Aussicht und Poolanlage. Zum Strand sind es 15 Gehminuten... Bushaltestelle direkt vor dem Hotel. Aussicht auf den Pico del Teide. Jeden Abend Unterhaltung.

Posted by on 27 Oct 2015

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3 out of 5

Gutes Hotel für Familien

Für ein 4Sterne Hotel, Wi-fi ins Zimmer sollte inbegriffen sein! Dasselbe gilt für das Safe!! 10 Euro bezahlen (Kaution) für ein altes Badetuch ist ein bisschen zu viel, Sonst ist das Hotel gut

Posted by on 8 Sep 2015

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2 out of 5

HOTEL A EVITER !!!!

Nous pensions avoir réservé un hotel 4 étoiles mais c'est loin d'être le cas : - wifi payant dans les chambres accès wifi uniquement dans le hall de l'hotel et bonne chance pour vous connecter ! - pas de frigo dans la chambre ou payant à la journée - coffre fort payant (20€ /jour) - pas de fitness dans l'hotel (contrairement à ce qui est indiqué) mais dans un autre à coté et payant (50 de remise) - ménage des chambres très mal fait (si fait) : poussière derrière les portes (et un peu partout) depuis le début, drap non changé tous les jours... - serviettes de toilettes propre dans la chambre seulement à partir de 17h mais les sales retirées dès le matin (donc pas de serviettes pendant la journée) - serviettes de piscine payante - eau de la piscine du bas très sale - piscine pour enfant dite d'eau douce mais n'est pas : piscine normale au chlore - transat réservé tot le matin donc plus de place après 10H - sol autour de la piscine du bas jamais nettoyé (taches des cocktails de la veille) - petit déjeuner médiocre : basse qualité, peu varié et toujours la même chose - bouilloire dans la chambre payante - fer à repasser payant - si vous prenez all inclusive attention : vous devez payer un surplus pour quasiment toutes les boissons (même le café) - prix du soda exorbitant par rapport au restaurant touristique bord de mer - pas de nouveaux savon dans les chambres : il faut courir après la femme de ménage pour en avoir - CAFARD dans la salle de bain - EAU PAYANTE autour de la piscine : si vous ne voulez pas payer et qu'il fait 30 degré, vous mourez de soif ou pour avoir de l'eau potable, vous devez aller au centre ville à 10 min à pied. Si vous voulez boire l'eau du robinet de votre chambre : impossible car très fort goût désagréable et pour finir, lorsqu'on veut se plaindre auprès de la responsable du service client sur la qualité de cet hotel 4 étoiles, elle nous répond que c'est un 4 étoiles espagnol !!!!!!!!!

Posted by on 31 Aug 2015

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All-inclusive Details

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks and local beverages included

Entertainment

  • On-site live performances

Not included

  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Off-site tours
  • Transport to off-site activities

  • Tennis rackets not included
  • Tennis lessons not included
  • All meals served buffet style
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Surcharge for premium or imported alcoholic beverages
  • Transport to off-site activities not included
  • Off-site tours not included
  • On-site live performances included
  • Room service not included
  • Minibar not included

Property Features

Some rates at Smy Puerto de la Cruz are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Smy Puerto de la Cruz, you'll find 2 the outdoor swimming pools, an outdoor tennis court, and a kid's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. A terrace, multilingual staff, and a garden are also featured at the family-friendly Smy Puerto de la Cruz. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

  • 1 building
  • 300 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • Built in 1973
  • Breakfast available (free)
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools -2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (24 km / 14.9 mi)
  • Property shuttles: Free shopping centre shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Smy Puerto de la Cruz offers 300 forms of air-conditioned accommodation with laptop-compatible safes and a hairdryer. Rooms open to balconies. Cable televisions are provided. Bathrooms include a bath, a bidet and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • Television
  • Cable channels
  • Bathtub
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served a free breakfast.

La Palma – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 5 per day
  • An in-room refrigerator is available for an additional fee
  • In-room safe fee: EUR 2.20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Puerto Cruz
  • Hotel Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel
  • Smy Puerto de la Cruz Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel Puerto de la Cruz

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.
url importing https://www.ebookers.com/Puerto-de-la-Cruz-Hotels-Smy-Puerto-de-la-Cruz.h112363-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.