Skip to main content
Beginning of main content

"Very unhappy with the quality of food and drinks especially given the rating of the hotel. Also Paid €122 euro for 2 half hour massages and a bottle o ... " More

By a verified traveller on Sat 16 Feb 2019

Enter dates to see availability

Hotel Description

The free breakfast at Sol Costa Atlantis Tenerife gets high marks from our customers. During your stay, you're just a quick walk from Lago Martianez Swimming Pools. Free WiFi in public areas, a full-service spa and an outdoor pool are available. This 4-star hotel has 290 rooms over 12 floors. All rooms offer free WiFi and furnished balconies.

  • Air-conditioned rooms with furnished balconies, flat-screen TVs and room service (during limited hours)
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine at Buffet Restaurant, a buffet restaurant with garden views
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Treat yourself to manicures and pedicures, body wraps or hydrotherapy at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Lago Martianez Swimming Pools and Plaza del Charco

Room, Ocean View (Xtra Frontal (2AD 1CH))

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Room, Ocean View (Sol Frontal (3 adults))

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room (Sol Vista Teide (3 adults))

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room (Sol (3 adults))

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room (Sol (2 adults 1 child))

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sol Room Frontal Sea View (2AD+1CH)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sol Costa Atlantis Tenerife ratings based on 28 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sol Costa Atlantis Tenerife

Everyone (12) Couples (6) Other (1)
4 out of 5

Posted by on 29 Mar 2019

Was this review helpful to you?
3 out of 5
Very unhappy with the quality of food and drinks especially given the rating of the hotel. Also Paid €122 euro for 2 half hour massages and a bottle of sparkling wine that was available in the local supermarket for only €3. This was advertised as champagne and the spa and sauna was already part of our room deal. Definitely feel taken advantage of.

Posted by on 16 Feb 2019

Was this review helpful to you?
Comment from Hotel Management

12 Mar 2019 by Esther_MG

We apologize if our VIP Zone did not reach your expectations. We hope you could enjoy the treatment, including the 30' couple massage and the private hour with sauna and Jacuzzi. We'll transmit your comments about the complimentary drink to our Food & Beverage department in order to analyze it. We suppose you booked one of our Xtra Rooms (we have different types available) which includes one daily entrance to the hydrothermal circuit (this is different service to the VIP Zone) We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable. Best regards

3 out of 5

Posted by on 16 Feb 2019

Was this review helpful to you?
5 out of 5
Good location, fantastic breakfast and pool. Beds are very compfy.

Posted by on 6 Feb 2019

Was this review helpful to you?
Comment from Hotel Management

8 Mar 2019 by Esther_MG

Good afternoon We appreciate to hear that your expectations were met with our services and facilities and that you enjoyed your stay. We look forward to receive your visit soon and we remain at your disposal Best Regards

4 out of 5
Loved the location of the hotel, love the staff very friendly and knowledgeable. Only thing i would suggest is to have veg/meat food kept separate during buffet.

Posted by , from UK on 16 Sep 2018

Was this review helpful to you?
3 out of 5

Very convenient siting,flat and close to amenities

Pros: Siting and general public areas are impressive.
Cons: Rooms need refurbishment. Additional staff in restaurant,
Location: Very well positioned,right on the promenade-close to shops and restaurants but not noisy at night.
A good rather than excellent experience. The siting of the place is probably the best feature. The room was ok,a bit tired and in need of refurbishment. The corridor outside our room was being decorated whilst we were there,evidence of damp ingresion was evident and being treated - a bit off putting to be honest. The food was plentiful,good salad area,mains were more difficult to suit but lots of choice just not to our taste. I think the staff were very good but more were needed to clear plates etc,this made them hurry and seemed to be over worked.

Posted by , from Wiltshire,UK on 17 Mar 2017

Was this review helpful to you?
Comment from Hotel Management

3 Jul 2017 by Guest Experience Manager

Dear Mark Many thanks for leaving a comment. Please accept my most sincere apologies for the inconvencies during your stay. Your comment will help us keep improving and perfecting our service. We hope you enjoyed your stay at Sol Costa Atlantis and come back soon to offer you our best service. Kind regards Guest Experience Manager

4 out of 5

Nice Hotel and Well Located

Pros: Everything is fine generally and its a good location plus a great view
Cons: Internet Speed / connections are erratic Two Pillows Bath instead of shower
Location: Loads of Bars - Compostelana 5 minutes walk is good
The hotel is fine generally but the internet is slow and lags a lot which is a problem keeping in touch with the office. A bathtub instead of a shower would be a plus and the two single beds are not great. Other than that the hotel is well maintained and the staff are very helpful plus the location is good. The problems might not be an issue for 7 days but I was there three weeks so the internet was a huge problem and whereas on holiday I normally work two hours a day the slowness pushed it out to four hours. I had assumed I would take advantage of the view while working on a few projects and the view is first rate - see image I took.

Posted by , from Australia on 10 Feb 2017

Was this review helpful to you?
Comment from Hotel Management

3 Jul 2017 by Guest Experience Manager

Dear Johnty Many thanks for leaving a comment. Please accept my most sincere apologies for the inconvencies during your stay. Your comment will help us keep improving and perfecting our service. We hope you enjoyed your stay at Sol Costa Atlantis and come back soon to offer you our best service. Kind regards Guest Experience Manager

3 out of 5
Alte Mebel, 6 euro pro Tag für Teekanne, kein Minibar.

Posted by on 21 Feb 2020

Was this review helpful to you?
4 out of 5
Zentrale Lage, Garage, Pool io, Essen war vielfältig

Posted by on 4 Feb 2020

Was this review helpful to you?
2 out of 5
Hyvä sänky. Huono ruoka, huone nuhruinen, askeettinen, puuttui shampoo/suihkugeeli jne eli kaikki yksinkertaisimmatkin hygieenia aineet eli oli mentävä kauppaan, joka lisäsi matkalaukun painoa. Ei ollut mitään kylmätilaa vedelle ja virvokkeille. Hotelli oli levoton ruokasalissa juoksevia lapsia, välinpitämättömiä vanhempia mm.

Posted by on 3 Jan 2020

Was this review helpful to you?

Property Features

Sol Costa Atlantis Tenerife offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A kids' pool, a fitness centre, and a sauna are also featured at the business-friendly Sol Costa Atlantis Tenerife. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Puerto de la Cruz hotel is smoke free.

  • 1 building
  • 290 guestrooms or units
  • 12 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (27.6 km / 17.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sol Costa Atlantis Tenerife offers 290 forms of air-conditioned accommodation with a hairdryer and free toiletries. Rooms open to furnished balconies. 32-inch Flat-screen televisions come with satellite channels. Bathrooms include baths or showers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony (furnished)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served a free buffet breakfast daily.

Buffet Restaurant – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Spa Services

The on-site spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 9
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Staffed front desk
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Day gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15 per day
  • Late check-out fee: EUR 30.00 (subject to availability)
  • Facilities fee: EUR 12 per person, per day and includes use of:

  • – Sauna
    – Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Beatriz Atlantis
  • Beatriz Atlantis Hotel
  • Hotel Beatriz Atlantis
  • Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz
  • Beatriz Atlantis And Spa Hotel
  • Beatriz Atlantis Hotel Puerto De La Cruz
  • Sol Costa Atlantis Tenerife Hotel Puerto de la Cruz
  • Sol Costa Atlantis Tenerife
  • Sol Costa Atlantis Tenerife Hotel
  • Sol Costa Atlantis Tenerife Puerto de la Cruz
  • Hotel Beatriz Atlantis Spa
  • Sol Costa Atlantis Tenerife Hotel
  • Sol Costa Atlantis Tenerife Puerto de la Cruz
  • Sol Costa Atlantis Tenerife Hotel Puerto de la Cruz

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.ebookers.com/Puerto-de-la-Cruz-Hotels-Sol-Costa-Atlantis-Tenerife.h2230926-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Puerto-de-la-Cruz-Hotels-Sol-Costa-Atlantis-Tenerife.h2230926-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Puerto-de-la-Cruz-Hotels-Sol-Costa-Atlantis-Tenerife.h2230926-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.