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"Was promised a room with a view but our view was one of a car-park. couldn't sleep at night as there was a light in the car-park which shone into our ... " More

By A..H.M on Sat 30 Jan 2016

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Room (Sol Room for 3 adults)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room (Sol Room 2 adults 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room (Sol Front Sea View (3 adults))

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, Sea View (Sol Room Front Sea View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room (Sol Front Sea View (2 adults 1 child))

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Sol Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

The free breakfast at Sol Puerto De La Cruz Tenerife gets good marks from our customers. During your stay, you're just a quick walk from Garden Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant. This 3-star hotel has 183 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and a balcony in each room.

  • Air-conditioned rooms with balconies, satellite TV and desks
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at Buffet Restaurant, a buffet restaurant that serves international cuisine
  • Take a swim in the outdoor pool
  • Amenities include a computer, laundry facilities and multilingual staff
  • Guests speak favourably about the helpful staff and the breakfast
  • Steps from San Felipe Castle and 5 minutes on foot from Garden Beach

Sol Puerto De La Cruz Tenerife ratings based on 32 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sol Puerto De La Cruz Tenerife

Everyone (9) Couples (9) Family (2) Friends (2) Other (4)
3 out of 5

Most staff courteous

Was promised a room with a view but our view was one of a car-park. couldn't sleep at night as there was a light in the car-park which shone into our room and it reflected off the mirrors in the wardrobe which were opposite the window which compounded the problem. It would have helped if there were heavy curtains to block out the light, but they were just light organsa or some such material with two strips of other material. I asked the receptionist to print the boarding passes for our return home as the public computer wasn't working and he said he was too busy and to find an internet café. Those two could do with customer relations training.

Posted by on 30 Jan 2016

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5 out of 5

Posted by on 21 Apr 2019

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4 out of 5
Alles tip top buffet sauber und sehr gut. Zimmer sehr gut

Posted by on 3 Apr 2019

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2 out of 5
Hotelli piti olla 4tähden, mutta huoneistossa oli kuluneisuutta, sekä likainen, ikkuna oli tilkitty WC paperi "sutturalla",että se pysyisi kiinni. Parvekkeen ovi ei mennyt ollenkaan lukkoon. Jonka jälkeen lähdimme vastaanottoon kertomaan asiasta. Siellä meihin suhtauduttiin erittäin yliolkaisesti. Tiukkojen neuvottelujen jälkeen saimme huoneen vaihdettua. Tv kanavia ei oltu viritetty ja jääkaappia ei ollut. huoneistossa ei ollut kuin neste saippua ja Wc paperit. Varaus oli ensimmäinen ja viimeinen kerta tästä hotellista.

Posted by on 26 Jan 2019

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1 out of 5

Posted by on 26 Jan 2019

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2 out of 5
Ensimmäinen huone joka meille annettiin oli erittäin kulunut,nuhruinen sekä sekä korjauksien tarpeessa. Ikkuna oli

Posted by on 26 Jan 2019

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Comment from Hotel Management

7 Feb 2019 by Samuel Villamil

caro ospite, Grazie mille per averci inviato i tuoi commenti sulla tua recente permanenza. Apprezziamo il fatto che ci sia voluto del tempo per dirci come ti sei sentito durante il tuo soggiorno e sia i buoni commenti sia le critiche costruttive saranno presi in considerazione per il futuro. Cordiali saluti,

2 out of 5
Ei todellakaan neljän tähden hotelli. Kun valitimme honeesta, jonka parvekkeen ikkunaa ei voinut sulkea, meihin suhtauduttiin hyvin epäkohteliaasti. Hotelli on parhaat päivänsä nähnyt ja vaatisi ehdottomasti remonttia. Suurin pettymys oli parveke, jolta suora näkyvyys kaikille julkisivun parvekkeille eli ei mitään yksityisyyttä. Jos vielä naapuriin osuu tupakoivia henkilöitä, parvekkeella olo on todella tukalaa ja tupakansavu tulee siään huoneeseen oven ja ikkunoiden raoista. Toinen asia, joka todella suututti oli äänieristys. Jos aiot nukkua tässä hotellissa, ota mukaan korvatulpat. Kaikki äänet kuuluvat naapurihuoneista. Lisäksi kadunlakaisukone kiertää hotellia aamuisin klo 6 alkaen todella meluisasti ja siivoaminen alkaa klo 8, mikä sekin suoritetaan niin, että jokainen kuulee. Näistä johtuen meillä oli herätys joka aamu klo 6 ja kun muutkin heräilivät, ei nukkumisesta tullut enää mitään. Hotellista on saneerattu vain sisääntuloaula ja ilmeisesti kadun puoleinen julkisivu on maalattu. Muualla maalit roikkuivat, kylpyamme oli ruosteessa ja rappusten kokolattiamatot todella kuluneita. Ainoa positiivinen asia oli hyvä aamiaisbuffet.

Posted by on 24 Jan 2019

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3 out of 5

hübsches Hotel in Stadt nähe

wir hatten ein wunderschönes Zimmer im 7 stock mit Meersicht

Posted by on 30 Apr 2018

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4 out of 5
Hotelli oli hyvällä paikalla. Lyhyt matka rantaan ja keskustaan.

Posted by , from VANTAA on 20 Mar 2018

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4 out of 5
Henkilökunta avulias.lyhyt matka keskustaan meren rannalla.kaunis ja avara sisääntuloaula,uima-alls ulkona puutarhassa, vesi lämmitetty.osa huoneissa rottinki tuolit,ei pehmusteita.

Posted by , from pääkaupunkiseutu on 5 Mar 2018

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Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Sol Puerto De La Cruz Tenerife. This 3-star Puerto de la Cruz hotel is smoke free.

  • 1 building
  • 183 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (27.9 km / 17.3 mi)

Room Amenities

Sol Puerto De La Cruz Tenerife offers 183 forms of air-conditioned accommodation with a hairdryer and free toiletries. Rooms open to balconies. Satellite televisions are provided. Bathrooms include a combined bath/shower unit and bidets. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • Television
  • Satellite channels
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 8 AM to 10 AM.

Buffet Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Surfing/boogie boarding nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Scuba diving nearby
  • Parasailing nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards, debit cards and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in is available. Individually wrapped food options are available for breakfast.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Stay Safe with Meliá (Meliá)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Day gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sol Playa Hotel Puerto
  • TRYP Puerto Cruz Hotel
  • Hotel Sol Puerto Playa
  • Sol Puerto Playa Hotel Tenerife/Puerto De La Cruz
  • Sol Puerto Playa Hotel Puerto de la Cruz
  • Sol Puerto Playa Hotel
  • Sol Puerto Playa Puerto de la Cruz
  • TRYP Puerto Cruz
  • Sol Puerto Cruz Tenerife Hotel
  • Sol Puerto Cruz Tenerife
  • Sol Puerto De La Cruz Tenerife Hotel
  • Sol Puerto De La Cruz Tenerife Puerto de la Cruz
  • Sol Puerto De La Cruz Tenerife Hotel Puerto de la Cruz

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.