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"Preferred Club garden view room was clean & beds comfy. Check-in marred by the unfriendly Germain trying to sell us a room upgrade. Said we were ebo ... " More

By a verified traveller on Mon 27 Mar 2023

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Junior Suite, 1 King Bed (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£342* Per night/room 28 Apr - 29 Apr

Preferred Club Junior Suite Beach Front Swim Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Beach Front Swim Out King

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Preferred Club Junior Suite Beach Front Swim Out Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Junior Suite Tropical View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hotel Description

The free breakfast at Dreams Sapphire Resort & Spa - All Inclusive gets good marks from our customers. During your stay, you're just a quick walk from Arrecife de Puerto Morelos National Park. Free WiFi in public areas, 3 outdoor pools and 7 restaurants are available.

  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Drinking and dining options include 7 restaurants, a coffee shop, a swim-up bar and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to manicures and pedicures, hydrotherapy or reflexology at Dreams Spa by Pevonia
  • Services include babysitting, a children's club and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests speak favourably about the pool and the helpful staff
  • Just a 2-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square
  • Dogs welcome for a fee (restrictions apply)

Dreams Sapphire Resort & Spa - All Inclusive ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Sapphire Resort & Spa - All Inclusive

Couples (1) Family (1)
1 out of 5
First the good. The staff at the hotel (other than reception) are *wonderful*. The entertainment team including Ricardo and Theresa were fantastic. The staff at the restaurants are friendly, helpful and couldn't do enough. The hotel is in reasonable condition. The site is nice and the beach is pristine. A few renovations could be used, but in general no complaints. The bad: it is almost impossible to get either a sun lounger or towels. It's tricky to get a reservation at the restaurants, but if you're happy to wait 30-90 mins the food is good. The French restaurant in particular is exceptional. The ugly: we booked through eBookers selecting two adults and two children and selected the children's ages correctly. When we checked in they told us that eBookers had told them we were two adults and two infants. I showed them the confirmation email which clearly showed two adults and two children. They apologized and moved us to a suitable room. That, I thought, was the end of it. Oh how wrong I was. On checkout they tried to present us with a bill for nearly $400 for the children. I told them about the multiple conversations we had had, assuming they would again apologize for the mix-up. Oh no. They demanded we pay the $400 and told us we were not allowed off the hotel property until we had paid. WHAT?!?! I have never in my life been held HOSTAGE! After a 30 minute standoff we managed to slip out. DO NOT come to this hotel unless you enjoy being held hostage against your will.

Posted by on 5 Jan 2024

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Comment from Hotel Management

8 Jan 2024 by Social Media Coordinator

Dear Dan,Thank you to visit our resort and for sharing your experience through Expedia.We are happy to know that you enjoyed our Dreams Entertainment team and the colleagues from the restaurants, on the other hand, we regret the inconvenience caused due to the payment of minors, in our system your reservation appeared as 2 adults and 2 children under 1 year old (this is the information provided by your agency) so at check-in you were made mention of the situation, the agency did not clarify what happened so we communicated at check-out the situation again, however as a gesture of goodwill we condone the payment of the rate of minors, once again, we apologize for the inconvenience caused.We hope to welcome you back.Alexis Gonzalez

5 out of 5
Preferred Club garden view room was clean & beds comfy. Check-in marred by the unfriendly Germain trying to sell us a room upgrade. Said we were ebookers Platinum members & as a VIP hotel, we should automatically get an upgrade where possible, then suddenly there were no rooms to upgrade to! Gave us a pack of 6 little coconut cakes as our VIP gift. The World Buffet was very good with a great choice of foods & no expense spared. Buffet kept very tidy & clean, with the exception of the ice-cream station. Dined in Italian & French a few times & the meals were excellent. House wines were reasonable, but you could pay (a lot) if you wanted better. Drinks from all bars were good. Did feel quite uncomfortable with the staff expectation that you will tip on every service event, even if hardly anything had been done. Be careful if it rains as the floors become very slippery. They do put out mats & towels & mop up. The beach bar was closed, but the server visited the beach & would bring you drinks. We prefer a quieter time so did not use the main pool facilities, but people seemed to be really enjoying themselves. Volume of the music there did get excessive several times. Lunchtime outside buffet was popular, but please remember not to feed the animals or birds ... a guy threw a piece of burger to a Couti & squealed as it came onto his Bali bed for more! It shooed away just fine, but it would be a great pity if this place was spoiled due to people's thoughtlessness.

Posted by on 27 Mar 2023

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Comment from Hotel Management

27 Mar 2023 by Social Media Coordinator

Dear Guest,Thank you very much for your visit and comments shared on Expedia.We appreciate your review anout the World Cafe, Drinks, and service. we will share your review with the Operations Committee.We hope to welcome you back in the near future. Warmest regards,Olivia Rordriguez

About the Dreams Sapphire Resort & Spa - All Inclusive

Location Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 77580

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Football
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site nightclubs included
  • Windsurfing included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Football (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available drinks included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - green fees included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Service charge included
  • Additional service charge accepted
  • All meals included
  • One or more venues limit drinks
  • Minibar (all drinks included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkelling included

Property Features

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces. Event space at this resort measures 8295 square feet (771 square metres) and includes a conference centre. A kids' pool, a fitness centre, and a sauna are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive. Smoking is allowed in designated areas at this 5-star Puerto Morelos resort.

  • 488 guestrooms or units
  • 3 levels
  • 14 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq. m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Room Amenities

Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include complimentary toiletries, hairdryers and toothbrushes and toothpaste. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Toothbrush and toothpaste

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.

Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts, complimentary bicycles and a complimentary water park with waterslides are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Water sports equipment
  • Scuba diving nearby
  • Miniature golf on site
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Paddleboard on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Scooter/moped rentals nearby

Spa Services

Dreams Spa by Pevonia has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Grey water recycling system
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Now Sapphire Riviera Cancun
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.