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Reviews

3.9 / 5Good
296 reviews

Your dates need to occur after 2020-01-20. Try updating your dates to see prices for your trip.

    5 - Excellent
    122
    4 - Good
    95
    3 - Okay
    40
    2 - Mediocre
    19
    1 - Poor
    20
    4.0
    Cleanliness
    4.2
    Service and Staff
    3.8
    Amenities
    3.8
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 4 nights in Jan 2020

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    BAD SERVICE

    I arrived at this hotel on the 12/23/19 later that day I had an emergency call from united states from a family member that required my presence back in the US . I tried to cancel my reservation and get al refund but the owner of the hotel refused even though I told him it was a matter of life and death. I became an enemy to them the owner of the hotel started yelling at me in the front of various guest as if I just committed a crime. He said he was not talking to me anymore and that was the situation until I left. It has been my worst experience in any hotel i have ever been. I do not think this would happen in the United states

    Stayed 4 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    That property at New Garden is nice and well maintained. The night security guard took me on a tour of their new additions that they are currently constructing. They are very eco friendly, the owner added massive solar panels to the new properties. NEW GARDEN IS WHERE YOU WANT TO STAY IF YOU ARE A SINGLE MALE TRAVELER!!! TRUST ME! The staff are friendly and nice and most of them speak english. I didn't have to use any of my broken spanish at all. The ad in Expedia says new garden offers a free continental breakfast but it is far from continental, it is a free made to order breakfast that you get from the restaurant in the hotel. I'm a big guy so I constantly ordered the delicious omelet and french toast. It will fill you up for the day. The restaurant at the property is so good it can get crowded during the weekend. And don't forget to tip the waitresses and maids, they do their best to accommodate you. I was referred to New Garden by YouTube Star Beau Rakes who gave an awesome review of New Garden. My stay at New Garden was a blast and I will return for another trip.

    Stayed 6 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Friendliness of staff including security. I would recommend anyone to stay here. Service and secure environment are very good

    Stayed 8 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 5 nights in Dec 2019

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