The following facilities or services will be unavailable from September 12 2021 to September 17 2021 (dates subject to change):
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Sunscape Puerto Plata - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sunscape Puerto Plata - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. Public spaces have WiFi for a fee. This all-inclusive hotel also offers a free kid's club, a kids' pool and outdoor tennis courts. Valet parking is free. This 4-star Puerto Plata hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free valet parking
Sunscape Puerto Plata - All Inclusive offers 585 forms of air-conditioned accommodation with iPod docking stations and a safe. Rooms open to furnished balconies. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. This Puerto Plata hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers. Renovation of all guestrooms was completed in February 2016.
Guests are served a free full breakfast daily from 7 AM to 11 AM. The hotel hosts a free manager's reception daily.
Windows – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Gohan (Adults Only) – This restaurant specialises in Asian cuisine and only serves dinner.
Da Mario – This fine-dining restaurant specialises in Italian cuisine and only serves dinner.
Gaucho Grill – This restaurant specialises in Argentinean cuisine and only serves dinner.
Castaways – This restaurant specialises in Caribbean cuisine and only serves dinner.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Spa Sunscape Bitebonia has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover and Diners Club; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 16 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.