This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive such as the outdoor pool, a children's pool and the hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge, A beach bar, and A poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre, a rooftop terrace and a garden. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star La Cruz de Huanacaxtle property.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive offers 90 air-conditioned accommodations with minibars and a safe. Beds feature down comforters. 32-inch Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Restaruant Rodizzio – On-site restaurant.
Restaurant Raixes – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open selected days.
Beach Club Eva Mandarina – This beachfront family restaurant only serves lunch. Open daily.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
