7 Aug 2019 by Reservation Staff
Dear Mr Michele, We know it is you who did this review. Thank you for praising about our location and we are in the process to answer your email within 3-5 working days in order to be able to respond to your request because refund is not under the management of reservation department. The staff always be on phone to cater customers who are coming from many ways to get accurate direction to the resort. Since you have posted a bad review due to not getting the refund, we actually have been informed by the manager that no refund will be processed since you did not follow the procedure to come to the reception and show the receipt we issued in order to get the refund. We also have no rights to send the money directly to your personal account and this is going to be a fraud action claimed by the company if found to be done. All in all, if you want the refund,you can come back and show us the receipt and we will return it to you. Anytime you can come back as we have the record with us. Either this year or next season or upcoming years. Have a nice day ahead
3 Nov 2017 by JA
Hello Caroline. I think we have explained to you very well that the price you paid have been set up incorrectly by Expedia in the system. How come we want to charge the price of one person for two person stay for 1 night? However, we have sorted out this problem and ask you to leave since you refuse to pay. We do not provide any free accomodation to any of our guests. About having dirty accomodation we are sorry for that since we are located nearby the beach, having sands on the floor is a normal thing. When it was too dirty you can actually make direct complain to our cleaning staff and they will clean immediately for your convenience. Please dont be too disappointed by not coming to Perhentian next time. Have a nice day and enjoy the rest of your travel. Thank you
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. Tour or ticket assistance, a BBQ, and a picnic area are also featured at Eco Marine Perhentian Island Resort - Hostel. A complete renovation of Eco Marine Perhentian Island Resort - Hostel was completed in September 2016. This Pulau Perhentian Besar hostel is smoke free.
Available in all rooms: Wired internet access (surcharge)
Available in some public areas: Free WiFi
Eco Marine Perhentian Island Resort - Hostel offers 21 air-conditioned accommodations, with free toiletries. This Pulau Perhentian Besar hostel provides wired Internet access for a surcharge. Bathrooms include a shower. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a limited basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Eco Marine Perhentian Island Resort - Hostel has a restaurant on site.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
Guests must transfer via Boat to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 5:30 PM. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.
To get to the property, guests need to transfer by Boat. Transfers need to be confirmed by contacting the property at least 48 hours before travel on the number on the booking confirmation. Eco Marine Perhentian Island Resort - Hostel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:30 AM - 5:30 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC), CovidClean (Safehotels - global expert) and COVID-19 Guidelines (WHO).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.