8 Feb 2018 by Direccion del hotel
Lieber Gast, Vielen Dank, das Sie Ihren Urlaub im Hotel Be Live Collection Canoa verbracht haben und eine Bewertung Ihres Aufenthaltes veröffentlicht haben. Wir freuen uns zu hören, das Sie mit einigen der angebotenen Service im Hotel, zufrieden waren. Zur gleichen Zeit, tut es uns Leid, von den Aspekten zu hören, welche nicht nach Ihren Vorstellungen waren und möchten uns hiermit bei Ihnen für die aufgetretenden Unannehmlichkeiten entschuldigen. Wir versichern Ihnen, das wir dabei sind an diesen Punkten zu arbeiten, um diese in der Zukunft zu vermeiden. Herzlichst, Der Hoteldirektor.
11 Feb 2017 by community manager
Cher client, Il est un plaisir de savoir que vous passez de belles vacances dans notre hôtel, je vous remercie beaucoup pour partager vos commentaires avec nous.
5 Sep 2016 by Community manager
Cher client, Merci beaucoup de partager votre expérience avec nous, nous regrettons les inconvénients qui ont eu lieu au cours de votre séjour. Nous vous assurons que vos commentaires seront pris en compte dans le but de mieux. Nous réitérons notre gratitude et nous espérons avoir le plaisir de vous accueillir à nouveau et ainsi avoir la possibilité de changer votre image sur nos services et installations. Cordialement, Directeur Général.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.
Be Live Collection Canoa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Be Live Collection Canoa - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a sauna. There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 9 bars/lounges, A beach bar, and A poolside bar. WiFi is free in public spaces. There's an onsite business centre. A casino, a kids' pool, and a nightclub are also featured at the family-friendly Be Live Collection Canoa - All Inclusive. Free self parking is available. This 3.5-star San Rafael del Yuma property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Be Live Collection Canoa - All Inclusive offers 871 air-conditioned accommodations with outdoor private hot tubs and minibars (stocked with some free items). Televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Pelicano Beach – This buffet restaurant serves breakfast, lunch and dinner.
Orale – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Mylos – This theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Rodizio – This theme restaurant specialises in Brazilian cuisine and only serves dinner. Reservations are required. Open daily.
Akeru – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Room service is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, Bayesta. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 24 years old.
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 24 years old. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. On-site parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.